Click2Magic vs. Smith.ai Live Website Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Click2Magic
Score 9.7 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
Smith.ai Live Website Chat
Score 8.7 out of 10
N/A
Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.
$1,407
per chat after 20
Pricing
Click2MagicSmith.ai Live Website Chat
Editions & Modules
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Starter
$140 + $7
per chat after 20
Basic
$300 + $6
per chat after 50
Pro
$600 + $5
per chat after 120
Custom
Let us know what you need
Offerings
Pricing Offerings
Click2MagicSmith.ai Live Website Chat
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$39 Per Seat/Month, Billed Annually.No setup fee
Additional DetailsAll Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support
More Pricing Information
Community Pulse
Click2MagicSmith.ai Live Website Chat
Top Pros
Top Cons
User Ratings
Click2MagicSmith.ai Live Website Chat
Likelihood to Recommend
9.8
(5 ratings)
9.0
(15 ratings)
Usability
-
(0 ratings)
8.6
(9 ratings)
Support Rating
-
(0 ratings)
9.0
(16 ratings)
User Testimonials
Click2MagicSmith.ai Live Website Chat
Likelihood to Recommend
Tvisha Systems Pvt Ltd
It is best suited for sales, marketplaces, and customer support.
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Smith.ai
Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors. Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision. I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options. There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue. The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product. Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
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Pros
Tvisha Systems Pvt Ltd
  • Personalized conversations
  • CRM integration
  • Powerful archives
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Smith.ai
  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
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Cons
Tvisha Systems Pvt Ltd
  • This live chat app is easy to use and implement. No complexity!
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Smith.ai
  • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
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Usability
Tvisha Systems Pvt Ltd
No answers on this topic
Smith.ai
Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
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Support Rating
Tvisha Systems Pvt Ltd
No answers on this topic
Smith.ai
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
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Alternatives Considered
Tvisha Systems Pvt Ltd
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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Smith.ai
Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
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Return on Investment
Tvisha Systems Pvt Ltd
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
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Smith.ai
  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
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