ClickDesk vs Provide Support Live Chat

Likelihood to Recommend

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

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Verified User

Engineer in Engineering

Building Materials Company, 1001-5000 employees

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Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.

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Kimberly Graham

Operations Manager

Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees

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Pros

ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.

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Paul Christophle

SQL Developer/Data Analyst

CoopRetail, 10,001+ employees

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Incoming chat notifications
Easy to add additional operators to the room
Easy to see information of the person you are chatting with
Chat transcripts are automatically emailed

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Tim Regas

General Manager

KEYLOKComputer Software, 11-50 employees

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Cons

They don't have a cell phone app for iOS yet.
They could make it work with Slack.

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Akram Hasan Sharkar

CEO / Volunteer

Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees

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Does not allow us to flag a particular 'consumer' as a scammer.

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Kimberly Graham

Operations Manager

Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Provide Support Live Chat 9.7

Based on 6 answers

They are there when I need them.

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Steven Woodall

General Manager

Reliant Business ProductsRetail, 11-50 employees

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Alternatives Considered

The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.

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Sazzad Hossain Sharkar

Chief Operating Officer (C.O.O.)

Akhaura Info FoundationEducation Management, 11-50 employees

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We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.

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Tim Regas

General Manager

KEYLOKComputer Software, 11-50 employees

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Return on Investment

We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.

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Verified User

Director in Sales

E-Learning Company, 11-50 employees

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I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.

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Kimberly Graham

Operations Manager

Emergent Safety SupplyLogistics & Supply Chain, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ClickDesk vs Provide Support Live Chat

ClickDesk

Provide Support Live Chat

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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