ClickDimensions vs Twilio SendGrid

Likelihood to Recommend

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.

Read full review

Emily Olson

Marketing Generalist

CC&NInformation Technology and Services, 51-200 employees

View all 9 answers on this topic

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts

Read full review

Verified User

Partner in Corporate

Information Technology and Services Company, 1-10 employees

View all 47 answers on this topic

Feature Rating Comparison

ClickDimensions

Twilio SendGrid

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

ClickDimensions

Twilio SendGrid

Lead nurturing

Lead scoring and grading

Data quality management

Automated sales alerts and tasks

ClickDimensions

Twilio SendGrid

Calendaring

Event/webinar marketing

ClickDimensions

Twilio SendGrid

Social sharing and campaigns

Social profile integration

ClickDimensions

Twilio SendGrid

Dashboards

Standard reports

Custom reports

ClickDimensions

Twilio SendGrid

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Integration with Microsoft Dynamics CRM

Integration with SugarCRM

ClickDimensions

Twilio SendGrid

URL Validation

Link Tracking

Image Validation

Inbox Display

Email Accessibility Tools

Spelling and Grammar Check

Spam Testing

Email Previews

Pros

The nurture campaign builder was great. Easy to use and to follow along with.
The drop and drag editor was easy to use and you could start using it with no training.
I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.

Read full review

Neville Wiles

Sales & Marketing Support Specialist

Lasers ResourceBusiness Supplies and Equipment, 11-50 employees

View all 9 answers on this topic

Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
Some of the cheapest and best dedicated IPs.
Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.

Read full review

Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

View all 47 answers on this topic

Cons

Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
Managing customer preferences and subscriptions felt extremely convoluted
Interfaces generally not intuitive
Reporting was not in the class of competitors
Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Read full review

Verified User

Manager in Marketing

Marketing & Advertising Company, 11-50 employees

View all 9 answers on this topic

Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
Their customer support isn't the best. Certainly some room for improvement there.

Read full review

Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

View all 47 answers on this topic

Likelihood to Renew

ClickDimensions 9.0

Based on 1 answer

I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Read full review

Verified User

Employee in Marketing

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Usability

ClickDimensions 5.0

Based on 3 answers

I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.

Read full review

Karen Chamberlain

Consultant

HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees

View all 3 answers on this topic

Twilio SendGrid 1.0

Based on 4 answers

It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument

Read full review

Zee Gimon

Digital Operations Manager

The App SolutionsInformation Technology and Services, 51-200 employees

View all 4 answers on this topic

Support Rating

ClickDimensions 1.0

Based on 4 answers

You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.

Read full review

Karen Chamberlain

Consultant

HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees

View all 4 answers on this topic

Twilio SendGrid 6.8

Based on 13 answers

Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.

Read full review

Bryan McAnulty

Owner / Founder

Velora StudiosDesign, 1-10 employees

View all 13 answers on this topic

Alternatives Considered

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.

Read full review

Chris Thorne

Commercial Marketing Manager

Horizon DiscoveryBiotechnology, 201-500 employees

View all 9 answers on this topic

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.

Read full review

Verified User

Administrator in Information Technology

Internet Company, 201-500 employees

View all 47 answers on this topic

Return on Investment

Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
Lead scoring helps develop more qualified leads.

Read full review

Emily Olson

Marketing Generalist

CC&NInformation Technology and Services, 51-200 employees

View all 9 answers on this topic

Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.

Read full review

Darcy Knapp, MBA

Owner

seo web mechanicsMarketing & Advertising, 1-10 employees

View all 47 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ClickDimensions Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Twilio SendGrid Editions & Modules

Edition

Free	Free
Basic	15.00²
Advanced	60.00²

Per Month

Additional Pricing Details

—

Rating Summary

ClickDimensions

Twilio SendGrid

ClickDimensions

Twilio SendGrid

ClickDimensions

Twilio SendGrid

ClickDimensions

Twilio SendGrid

Likelihood to Recommend