What users are saying about
30 Ratings
105 Ratings
30 Ratings
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Score 3.7 out of 100
105 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Twilio SendGrid
6.0
WYSIWYG email editor
ClickDimensions
5.3
Twilio SendGrid
6.2
Dynamic content
ClickDimensions
4.2
Twilio SendGrid
5.7
Ability to test dynamic content
ClickDimensions
4.6
Twilio SendGrid
5.7
Landing pages
ClickDimensions
2.7
Twilio SendGrid
5.2
A/B testing
ClickDimensions
4.9
Twilio SendGrid
5.6
Mobile optimization
ClickDimensions
4.5
Twilio SendGrid
6.5
Email deliverability reporting
ClickDimensions
2.7
Twilio SendGrid
8.2
List management
ClickDimensions
4.0
Twilio SendGrid
6.4
Triggered drip sequences
ClickDimensions
5.5
Twilio SendGrid
5.0

Lead Management

ClickDimensions
3.7
Twilio SendGrid
Lead nurturing
ClickDimensions
2.8
Twilio SendGrid
Lead scoring and grading
ClickDimensions
4.6
Twilio SendGrid
Data quality management
ClickDimensions
3.2
Twilio SendGrid
Automated sales alerts and tasks
ClickDimensions
4.1
Twilio SendGrid

Campaign Management

ClickDimensions
2.7
Twilio SendGrid
Calendaring
ClickDimensions
4.1
Twilio SendGrid
Event/webinar marketing
ClickDimensions
1.2
Twilio SendGrid

Social Media Marketing

ClickDimensions
5.6
Twilio SendGrid
Social sharing and campaigns
ClickDimensions
8.0
Twilio SendGrid
Social profile integration
ClickDimensions
3.2
Twilio SendGrid

Reporting & Analytics

ClickDimensions
2.9
Twilio SendGrid
5.6
Dashboards
ClickDimensions
2.4
Twilio SendGrid
6.6
Standard reports
ClickDimensions
2.4
Twilio SendGrid
6.1
Custom reports
ClickDimensions
3.9
Twilio SendGrid
4.1

Platform & Infrastructure

ClickDimensions
5.0
Twilio SendGrid
API
ClickDimensions
1.2
Twilio SendGrid
Role-based workflow & approvals
ClickDimensions
1.3
Twilio SendGrid
Customizability
ClickDimensions
5.3
Twilio SendGrid
Integration with Salesforce.com
ClickDimensions
7.0
Twilio SendGrid
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Twilio SendGrid
Integration with SugarCRM
ClickDimensions
8.0
Twilio SendGrid

Pre-Send Testing

ClickDimensions
Twilio SendGrid
1.0
URL Validation
ClickDimensions
Twilio SendGrid
1.0
Link Tracking
ClickDimensions
Twilio SendGrid
1.0
Image Validation
ClickDimensions
Twilio SendGrid
1.0
Inbox Display
ClickDimensions
Twilio SendGrid
1.0
Email Accessibility Tools
ClickDimensions
Twilio SendGrid
1.0
Spelling and Grammar Check
ClickDimensions
Twilio SendGrid
1.0
Spam Testing
ClickDimensions
Twilio SendGrid
1.0
Email Previews
ClickDimensions
Twilio SendGrid
1.0

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Twilio SendGrid

  • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
  • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
  • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
  • Some of the cheapest and best dedicated IPs.
  • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Evan Laird | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
  • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
  • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
  • Their customer support isn't the best. Certainly some room for improvement there.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 6.8
Based on 13 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Bryan McAnulty | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Twilio SendGrid

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Twilio SendGrid

  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Darcy Knapp, MBA | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Twilio SendGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio SendGrid Editions & Modules

Edition
FreeFree
Basic15.002
Advanced60.002
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Twilio SendGrid
7.0

Likelihood to Renew

ClickDimensions
9.0
Twilio SendGrid

Usability

ClickDimensions
5.0
Twilio SendGrid
1.0

Support Rating

ClickDimensions
1.0
Twilio SendGrid
6.8

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