What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
142 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 142 reviews and ratings
Feature Set Ratings
- Twilio SendGrid ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

3.7
ClickDimensions
37%
5.9
Twilio SendGrid
59%
Twilio SendGrid ranks higher in 7/9 features
Twilio SendGrid ranks higher in 7/9 features
WYSIWYG email editor

5.1
51%
8 Ratings
5.8
58%
29 Ratings
Dynamic content

3.7
37%
10 Ratings
6.4
64%
32 Ratings
Ability to test dynamic content

1.6
16%
10 Ratings
7.0
70%
31 Ratings
Landing pages

1.6
16%
10 Ratings
1.5
15%
19 Ratings
A/B testing

3.6
36%
10 Ratings
5.8
58%
24 Ratings
Mobile optimization

2.1
21%
10 Ratings
6.2
62%
32 Ratings
Email deliverability reporting

4.0
40%
18 Ratings
8.3
83%
75 Ratings
List management

5.6
56%
9 Ratings
6.5
65%
36 Ratings
Triggered drip sequences

6.1
61%
9 Ratings
5.7
57%
18 Ratings
Lead Management

4.7
ClickDimensions
47%
Twilio SendGrid
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings
N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings
N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings
N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings
N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%
Twilio SendGrid
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings
N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings
N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%
Twilio SendGrid
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings
N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings
N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%
6.3
Twilio SendGrid
63%
Twilio SendGrid ranks higher in 3/3 features
Twilio SendGrid ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings
6.9
69%
40 Ratings
Standard reports

2.0
20%
9 Ratings
7.8
78%
40 Ratings
Custom reports

3.8
38%
7 Ratings
4.2
42%
26 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%
Twilio SendGrid
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings
N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings
N/A
0 Ratings
Customizability

2.5
25%
7 Ratings
N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings
N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings
N/A
0 Ratings
Pre-Send Testing

ClickDimensions
Feature Set Not Supported
N/A
5.1
Twilio SendGrid
51%
Twilio SendGrid ranks higher in 8/8 features
Twilio SendGrid ranks higher in 8/8 features
URL Validation

N/A
0 Ratings
6.1
61%
5 Ratings
Link Tracking

N/A
0 Ratings
7.2
72%
6 Ratings
Image Validation

N/A
0 Ratings
5.0
50%
5 Ratings
Inbox Display

N/A
0 Ratings
4.7
47%
5 Ratings
Email Accessibility Tools

N/A
0 Ratings
5.8
58%
5 Ratings
Spelling and Grammar Check

N/A
0 Ratings
1.0
10%
3 Ratings
Spam Testing

N/A
0 Ratings
5.0
50%
5 Ratings
Email Previews

N/A
0 Ratings
6.1
61%
5 Ratings
Attribute Ratings
- ClickDimensions is rated higher in 2 areas: Likelihood to Renew, Usability
- Twilio SendGrid is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

2.0
ClickDimensions
20%
10 Ratings
6.6
Twilio SendGrid
66%
52 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating
7.0
Twilio SendGrid
70%
1 Rating
Usability

5.0
ClickDimensions
50%
3 Ratings
1.0
Twilio SendGrid
10%
4 Ratings
Support Rating

1.0
ClickDimensions
10%
4 Ratings
2.5
Twilio SendGrid
25%
14 Ratings
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Twilio SendGrid
Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesPros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Twilio SendGrid
- Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
- Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
- Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
- Some of the cheapest and best dedicated IPs.
- Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Cons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesTwilio SendGrid
- Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
- The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
- The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
- Their customer support isn't the best. Certainly some room for improvement there.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employeesPricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ClickDimensions Editions & Modules
—
Additional Pricing Details
—Twilio SendGrid
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Twilio SendGrid Editions & Modules
Edition
Free | Free |
---|---|
Basic | 15.002 |
Advanced | 60.002 |
- none
- per month
Additional Pricing Details
—Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesTwilio SendGrid
Twilio SendGrid 7.0
Based on 1 answer
No answer on this topic is available.
Usability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Twilio SendGrid
Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Digital Operations Manager
The App SolutionsInformation Technology and Services, 51-200 employees
Support Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Twilio SendGrid
Twilio SendGrid 2.5
Based on 14 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Owner / Founder
Velora StudiosDesign, 1-10 employees
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Twilio SendGrid
With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.

Verified User
Administrator in Information Technology
Internet Company, 201-500 employeesReturn on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Twilio SendGrid
- Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
- As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Owner
seo web mechanicsMarketing & Advertising, 1-10 employees