ClickLearn vs. WalkMe

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickLearn
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
ClickLearn automates the process of creating training material and documentation of popular business systems such as Microsoft D365, SAP, and Oracle. With ClickLearn, users click through processes and ClickLearn records actions. When these are recorded, ClickLearn automatically delivers the resulting content in these 7 different formats to be used in training situation: Step-by-step instructions in HTML for posting online Step-by-step instructions in Word and…
$208
per installation
WalkMe
Score 7.6 out of 10
N/A
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.…N/A
Pricing
ClickLearnWalkMe
Editions & Modules
Basic
208/mo
per installation
Basic
208/mo
per installation
Essentials
360/mo
per installation
Essentials
360/mo
per installation
Professional
740/mo
per installation
Professional
740/mo
per installation
Enterprise
1023/mo
per installation
Enterprise
1023/mo
per installation
No answers on this topic
Offerings
Pricing Offerings
ClickLearnWalkMe
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ClickLearnWalkMe
Small Businesses
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Score 8.3 out of 10
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Score 8.3 out of 10
Medium-sized Companies
Whatfix
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Score 9.5 out of 10
Whatfix
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Score 9.5 out of 10
Enterprises
Whatfix
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Score 9.5 out of 10
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User Ratings
ClickLearnWalkMe
Likelihood to Recommend
8.9
(4 ratings)
8.0
(29 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ClickLearnWalkMe
Likelihood to Recommend
ClickLearn
Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good.
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WalkMe
  • New system implementation - if you're switching or upgrading systems, you can ease users through the transition by providing in-system contextual guidance, extra tips, and automating clicks they don't need to worry about.
  • Data integrity - if you have users making mistakes in the system, you can add validation with WalkMe without the need for developer time and reduce those errors and upstream problems, and related costs
  • Reducing support tickets - if you have support tickets coming through about how to do tasks in a system, you can reduce the time and cost of your support staff answering these tickets by addressing the queries with WalkMe content
  • Change management - ease users through change with guidance and provide in-system surveys
  • Onboarding - bring new users quickly up to speed with onboarding tasks
  • Automation - automate your regular processes and cut system time, freeing users up for more important tasks
  • Process/system analysis - use the analytics to track where users are dropping off in processes and making errors and address these with WalkMe content
  • User experience - make your system more user friendly
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Pros
ClickLearn
  • Creating easy-to-follow work instructions.
  • Provides different methods of delivery (text, video, try-me).
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WalkMe
  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
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Cons
ClickLearn
  • It would be nice to take a couple of seconds off screen capture
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WalkMe
  • Firefox plugin: The only time I use Firefox is when building a walk-thru. I would like to be able to use Chrome to build the walk-thrus.
  • Logic: Walk-thrus, Launchers, Shoutouts and walk-thru steps use different logic. I can't always fire something based on a click or URL when sometimes I would like to.
  • Design: You can use CSS to customize the look of your walk-thrus, but there isn't a way to remove the sidebar color of the walk-thrus.
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Usability
ClickLearn
No answers on this topic
WalkMe
WalkMe has done a great job of making their tool easy to use. However because it is a Firefox plugin it causes me to need another browser and sacrifice the left 2 - 3 inches of my display, when working on a laptop this makes it a bit painful. Also when publishing you can organize your list of walk-thrus, the window size is small and limited to the constraints of the WalkMe tool.
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Support Rating
ClickLearn
No answers on this topic
WalkMe
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible
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Alternatives Considered
ClickLearn
No answers on this topic
WalkMe
My understanding is that WalkMe was selected based on its capability to support our requirements for our enterprise software. We wanted a product that allows us to provide help at the point of need, provide as little or as much help to guide the user to successfully use the product, and a product that is scalable and can support our growing capabilities.
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Return on Investment
ClickLearn
  • Help is received faster.
  • New customers created faster - Quoting faster made possible.
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WalkMe
  • With a promise to help onboard, we found that as people interacted with the walk throughs they didn't get any significant value. Self-service wasn't improved, in fact, we got more complaints from the walk throughs than help from them.
  • NPS surveys were a nightmare to try and integrate with our CRM so we could action the results. Lost time and energy without much support from the WalkMe team
  • No improvement to our Product Adoption, so all cost and time and energy spent on implementation was a loss.
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ScreenShots

ClickLearn Screenshots

Screenshot of A modern and responsive learning portal - created from a single clickScreenshot of Create content in any languageScreenshot of Start recording your processes with ClickLearnScreenshot of The Replay feature automatically runs through your processes in your business software and re-records all steps and screenshots - you just need to click once to start the replay.

WalkMe Screenshots

Screenshot of Reduce support costsScreenshot of Accelerate the onboarding processScreenshot of Automate any repetitve processScreenshot of Record your users in session to gain valuable visual analytics.