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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Close CRM

    Score8 out of 10
    N/AClose.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.

    $19

    per month includes 1 user

    FollowUp CRM

    Score1.2 out of 10
    N/AFollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.N/A

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    Close CRMFollowUp CRMPipedrive
    Editions & Modules
    Solo
    $9
    per month (paid annually) per user
    Essentials
    $35
    per month (paid annually) per user
    Growth
    $99
    per month (paid annually) per user
    Scale
    $139
    per month (paid annually) per user
    No answers on this topic
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    Close CRMFollowUp CRMPipedrive
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsThe pricing listed here reflects up to a 35% discount for paying annually. Monthly billing is available at of $19 per user for the Solo plan (only 1 user allowed), $49 per user for the Essentials plan, $109 per user for the Growth plan, and $149 per user for the Scale plan.Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    Close CRMFollowUp CRMPipedrive
    Considered Multiple Products
    Close
    Chose Close CRM
    All the same features and more in a much better user experience. Lots of integrations of Salesforce require a dedicated employee just to manage Salesforce and make changes. Close just works out of the box and is easy to change and customize.
    Incentivized
    FollowUp CRM
    No answer on this topic
    Pipedrive Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    96%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    96%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    89%
    Implementation went as expected
    16 Answers
    Features
    Close CRMFollowUp CRMPipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    8.9
    8 Ratings
    13% above category average
    Followup CRM
    9.1
    12 Ratings
    15% above category average
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Customer data management / contact management8.08 Ratings10.012 Ratings8.724 Ratings
    Workflow management7.78 Ratings10.010 Ratings7.821 Ratings
    Territory management8.01 Ratings6.18 Ratings6.514 Ratings
    Opportunity management10.06 Ratings10.010 Ratings8.365 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.38 Ratings10.08 Ratings8.864 Ratings
    Contract management10.01 Ratings10.010 Ratings8.317 Ratings
    Interaction tracking8.38 Ratings10.09 Ratings8.521 Ratings
    Channel / partner relationship management9.73 Ratings7.27 Ratings7.116 Ratings
    Quote & order management00 Ratings8.96 Ratings7.314 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    8.5
    6 Ratings
    10% above category average
    Followup CRM
    10.0
    8 Ratings
    26% above category average
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Case management8.03 Ratings10.08 Ratings4.76 Ratings
    Call center management7.45 Ratings10.05 Ratings1.15 Ratings
    Help desk management10.02 Ratings10.06 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    9.0
    6 Ratings
    15% above category average
    Followup CRM
    10.0
    8 Ratings
    26% above category average
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Lead management8.76 Ratings10.08 Ratings7.549 Ratings
    Email marketing9.35 Ratings10.05 Ratings7.613 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    7.9
    6 Ratings
    3% above category average
    Followup CRM
    9.5
    10 Ratings
    21% above category average
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Task management8.35 Ratings10.010 Ratings7.964 Ratings
    Billing and invoicing management10.01 Ratings8.43 Ratings4.15 Ratings
    Reporting5.45 Ratings10.09 Ratings8.263 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    7.5
    6 Ratings
    2% below category average
    Followup CRM
    9.7
    11 Ratings
    24% above category average
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Forecasting10.01 Ratings9.06 Ratings7.719 Ratings
    Pipeline visualization8.06 Ratings10.09 Ratings8.268 Ratings
    Customizable reports4.44 Ratings10.09 Ratings7.516 Ratings
    Customization
    Comparison of Customization features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    8.6
    8 Ratings
    12% above category average
    Followup CRM
    9.8
    7 Ratings
    25% above category average
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Custom fields10.07 Ratings10.07 Ratings8.664 Ratings
    Custom objects10.02 Ratings9.04 Ratings8.554 Ratings
    Scripting environment8.03 Ratings10.05 Ratings1.04 Ratings
    API for custom integration6.47 Ratings10.04 Ratings7.646 Ratings
    Security
    Comparison of Security features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    8.0
    8 Ratings
    5% below category average
    Followup CRM
    10.0
    10 Ratings
    17% above category average
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Single sign-on capability8.03 Ratings10.08 Ratings6.112 Ratings
    Role-based user permissions8.06 Ratings10.07 Ratings7.360 Ratings
    Social CRM
    Comparison of Social CRM features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    10.0
    1 Ratings
    28% above category average
    Followup CRM
    10.0
    3 Ratings
    28% above category average
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Social data10.01 Ratings10.03 Ratings1.15 Ratings
    Social engagement10.01 Ratings10.02 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    6.4
    4 Ratings
    16% below category average
    Followup CRM
    7.7
    3 Ratings
    2% above category average
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Marketing automation6.44 Ratings10.03 Ratings3.67 Ratings
    Compensation management00 Ratings5.52 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Close CRM and Followup CRM and Pipedrive
    Feature
    Close CRM
    10.0
    1 Ratings
    27% above category average
    Followup CRM
    10.0
    4 Ratings
    27% above category average
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Mobile access10.01 Ratings10.04 Ratings8.261 Ratings
    Best Alternatives
    Close CRMFollowUp CRMPipedrive
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Close CRMFollowUp CRMPipedrive
    Likelihood to Recommend
    9.3
    (8 ratings)
    10.0
    (12 ratings)
    8.0
    (72 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (3 ratings)
    Usability
    8.7
    (3 ratings)
    -
    (0 ratings)
    9.0
    (25 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    9.3
    (3 ratings)
    -
    (0 ratings)
    8.5
    (15 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Close CRMFollowUp CRMPipedrive
    Likelihood to Recommend
    Close
    Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
    Incentivized
    Read full review
    FollowUp CRM
    One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Close
    • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
    • Email sync. Syncs in real time with your email account, which is huge.
    • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
    Incentivized
    Read full review
    FollowUp CRM
    • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
    • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
    • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Close
    • Make it so one can set the time at which the emails go out.
    • Make it easier to set up my workflow.
    Incentivized
    Read full review
    FollowUp CRM
    • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
    • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
    • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Close
    No answers on this topic
    FollowUp CRM
    No answers on this topic
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Close
    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Incentivized
    Read full review
    FollowUp CRM
    No answers on this topic
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Support Rating
    Close
    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Incentivized
    Read full review
    FollowUp CRM
    No answers on this topic
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Implementation Rating
    Close
    No answers on this topic
    FollowUp CRM
    No answers on this topic
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Close
    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Incentivized
    Read full review
    FollowUp CRM
    My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Return on Investment
    Close
    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Incentivized
    Read full review
    FollowUp CRM
    • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
    • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
    • Payments or what the current status of the job is.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Close CRM Screenshots

    Screenshot of Close's Inbox, which keeps sales team's emails, calls, and follow-ups in one unified view, so nothing slips through the cracks and every lead gets the attention it deserves.Screenshot of Close's Sales Pipeline, which offers a visual overview of every deal in progress, so your team can track opportunities, forecast revenue, and stay focused on moving deals forward.Screenshot of Close's Predictive Dialer. This automatically connects sales reps to live answers back-to-back, eliminating manual dialing and maximizing talk time to reach more prospects in less time.Screenshot of Close's Lead Profiles, which gives team a complete, centralized view of every contact, communication, and activity.Screenshot of Close's Smart Views, which prioritize leads with dynamic, customizable filters that keep sales teams focused.Screenshot of Close's Workflows, which automate repetitive sales tasks and follow-up sequences.

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot