Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudBlue PSA
Score 9.3 out of 10
Small Businesses (1-50 employees)
CloudBlue PSA (formerly HarmonyPSA) provides full visibility of projects, customers and profitability in a single pane of glass, along with automation of sales, finance and operational processes. Ingram Micro acquired Harmony Business Systems and HarmonyPSA in April 2021.
$65
per month (billed annually)
Wrike
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.
$10
per month per user
Pricing
CloudBlue PSAWrike
Editions & Modules
Annual SaaS
$65.00
per month (billed annually)
Monthly SaaS
Contact Sales
Annual On-Premise
Contact Sales
Wrike Free
$0
per month per user
Wrike Team
$10
per month per user
Wrike Business
$24.8
per month per user
Wrike Enterprise
Request a quote
per month per user
Pinnacle
Request a quote
per month per user
Offerings
Pricing Offerings
CloudBlue PSAWrike
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery premium plan begins with a 14-day trial period.
More Pricing Information
Features
CloudBlue PSAWrike
Project Management
Comparison of Project Management features of Product A and Product B
CloudBlue PSA
-
Ratings
Wrike
7.9
752 Ratings
4% above category average
Task Management00 Ratings8.6746 Ratings
Resource Management00 Ratings7.8629 Ratings
Gantt Charts00 Ratings8.0526 Ratings
Scheduling00 Ratings7.9651 Ratings
Workflow Automation00 Ratings7.8637 Ratings
Team Collaboration00 Ratings8.6745 Ratings
Support for Agile Methodology00 Ratings7.8385 Ratings
Support for Waterfall Methodology00 Ratings8.1344 Ratings
Document Management00 Ratings7.3628 Ratings
Email integration00 Ratings7.2565 Ratings
Mobile Access00 Ratings7.7544 Ratings
Timesheet Tracking00 Ratings7.9340 Ratings
Change request and Case Management00 Ratings7.723 Ratings
Budget and Expense Management00 Ratings7.7261 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
CloudBlue PSA
-
Ratings
Wrike
7.8
261 Ratings
4% above category average
Quotes/estimates00 Ratings8.21 Ratings
Invoicing00 Ratings7.31 Ratings
Project & financial reporting00 Ratings7.8257 Ratings
Integration with accounting software00 Ratings7.9149 Ratings
Best Alternatives
CloudBlue PSAWrike
Small Businesses
HaloPSA
HaloPSA
Score 8.9 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudBlue PSAWrike
Likelihood to Recommend
10.0
(1 ratings)
8.4
(786 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(97 ratings)
Usability
-
(0 ratings)
8.6
(105 ratings)
Availability
-
(0 ratings)
8.0
(19 ratings)
Performance
-
(0 ratings)
7.3
(16 ratings)
Support Rating
-
(0 ratings)
9.3
(86 ratings)
In-Person Training
-
(0 ratings)
7.6
(4 ratings)
Online Training
-
(0 ratings)
7.7
(12 ratings)
Implementation Rating
-
(0 ratings)
9.0
(31 ratings)
Configurability
-
(0 ratings)
6.1
(10 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.6
(3 ratings)
Ease of integration
-
(0 ratings)
6.3
(6 ratings)
Product Scalability
-
(0 ratings)
7.2
(11 ratings)
Professional Services
-
(0 ratings)
7.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
6.2
(6 ratings)
Vendor pre-sale
-
(0 ratings)
5.5
(6 ratings)
User Testimonials
CloudBlue PSAWrike
Likelihood to Recommend
Ingram Micro
For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
Read full review
Wrike
Wirke is such a time saver. I can know exactly what my top priorities are and see the status of projects involving other team members. The Gantt chart view is my personal favorite view. It nicely portrays dependencies and the full breadth of the project.
Read full review
Pros
Ingram Micro
  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
Read full review
Wrike
  • I like the reporting function. It automates the information I need each week and saves me time.
  • I enjoy the Wrike bot and AI functions (dependencies, Wrike bot reminders)
  • I like being able to customize my dashboard and make it unique to my workflow.
Read full review
Cons
Ingram Micro
  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
Read full review
Wrike
  • The email notifications that are automatically sent from Wrike when something is done are easy for users to miss or ignore.
  • Reporting can be limited. You have to create workarounds for collecting/storing the name of the person submitting the form in instances where they do not have their own Wrike license.
  • A more user-friendly interface, especially for those less familiar with project management software, would enhance overall accessibility.
Read full review
Likelihood to Renew
Ingram Micro
No answers on this topic
Wrike
I wish that Wrike had more drag and drop functionality that would be connected to assignee and also I wish that the finish date of a task would update to the date where you checked completed. It does not do that. Also finishing a task doesn't move the start date of the next task it "protects your time in that way", but our management team wants us to quickly see what we have down the pipeline rather than having to scroll down the list of upcoming tasks.
Read full review
Usability
Ingram Micro
No answers on this topic
Wrike
Wrike is an intuitive platform that allows users to easily create and manage workflows, addressing various team needs. The automation features in the standard version are certainly useful for handling basic tasks, such as setting reminders, changing statuses, and automatically assigning tasks. These automations greatly simplify daily operations and help keep projects organized with minimal oversight.However, in the standard version, automations are somewhat limited when it comes to handling more complex workflows. For example, if you need to integrate projects with tasks or automate more intricate processes involving multiple stages or dependencies, the basic version of Wrike may not be sufficient. In these cases, Wrike Integrate becomes a game-changer, offering more customization options and allowing for more sophisticated and interconnected automations, further optimizing complex workflows.In summary, the standard version covers common automation needs, but for more advanced requirements, Wrike Integrate is highly recommended.
Read full review
Reliability and Availability
Ingram Micro
No answers on this topic
Wrike
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Read full review
Performance
Ingram Micro
No answers on this topic
Wrike
Wrike tasks loads fine, but I hate clicking files and wait for a bit of time since it is powerpoint or word, Wrike assumes I want to open those on Wrike. My suggestion is to link it to office 365 so we do not need Wrike based decoder for PPTX and DOCX
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Support Rating
Ingram Micro
No answers on this topic
Wrike
We've had so many questions during the establishment of Wrike for our team, and the Wrike support team has exceeded our expectations. Our team is naturally curious, and the Wrike support team has always been willing to hold conversations about how we can make an idea work, to show us hidden features that delight us, and to help us plan ways to build out projects efficiently. They meet our questions with multiple solutions and best practices
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In-Person Training
Ingram Micro
No answers on this topic
Wrike
We had staff in person provide some training
Read full review
Online Training
Ingram Micro
No answers on this topic
Wrike
I love the Wrike training options. Wrike Discover has tons of courses, learning plans, certifications, etc. This is an area where Wrike definitely shines! I wish these resources were more in your face for new people, because it seems like a lot of coworkers didn't know all of this training was available to them.
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Implementation Rating
Ingram Micro
No answers on this topic
Wrike
There are a lot of bells and whistles in Wrike, and not all of it is easy or intuitive to understand once it's plopped in your lap. It's easier when there are a few choice people who understand Wrike as a platform and articulate it in such a way where it makes it easy to pass it along to others in the group
Read full review
Alternatives Considered
Ingram Micro
Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
Read full review
Wrike
I have noticed that Microsoft Teams requires searching and doesn't allow for quick referencing of data files. I am annoyed by the fact that I have to constantly scroll through prior messages or try to find a specific message. I also do not like the fact that if there was a change to a task, we would have to verify it over a message instead of the quick view of a change and edit.
Read full review
Contract Terms and Pricing Model
Ingram Micro
No answers on this topic
Wrike
company purchase
Read full review
Scalability
Ingram Micro
No answers on this topic
Wrike
The sky is the limit for what can be done in Wrike. We started with 1 use case and within 5 months we migrated several key business practices over to Wrike because they were easier to manage. Use cases so far: process improvement, management review, corrective actions, maintenance requests, month-end financial closing, and document management. As we grow, it's easy to imagine putting even more into Wrike where it becomes a cornerstone for how we do business
Read full review
Professional Services
Ingram Micro
No answers on this topic
Wrike
not sure
Read full review
Return on Investment
Ingram Micro
  • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
  • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
Read full review
Wrike
  • Adding versions of a document streamlines our editing process, preventing us from reviewing outdated versions of a document. This feature saves time, especially when working with external contributors who may not know Wrike well.
  • Blueprints save time because we do not have to manually enter all the details when scheduling a recurring project.
Read full review
ScreenShots

CloudBlue PSA Screenshots

Screenshot of Customised dashboard with key business metricsScreenshot of Auto generated invoicing ensures nothing gets forgottenScreenshot of Keep on top of projectsScreenshot of Fully integrated and configurable ticketingScreenshot of Conversion of leads to prospects to customers is seamless, with no re-keying

Wrike Screenshots

Screenshot of Wrike DashboardScreenshot of Wrike ProofingScreenshot of 400+ IntegrationsScreenshot of DashboardScreenshot of Wrike Board viewScreenshot of Wrike Approvals