Wrike is "the rookie assistant" that evolved fast into a powerful task management and collaboration tool for our team.
Cristi Radulian | TrustRadius Reviewer
Updated August 20, 2015

Wrike is "the rookie assistant" that evolved fast into a powerful task management and collaboration tool for our team.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Wrike

I chose Wrike as my primary collaboration, task assignment, time tracking and deadlines keeper tool mainly because managing several design teams - each of them working simultaneous on multiple projects - was driving me crazy at the time. The tools that we used before were only MS Outlook, Excel and Project. Each project was assigned to a group e-mail, and tons of messages piled up in Outlook folders very quickly making it more difficult every day. It was easy to forget to add in CC the e-mail address for the group and often enough information was slipping through our fingers.
  • With Wrike, compared with other apps you get unlimited number of projects to manage, and great flexibility to adapt the app to your needs by using the folder structure
  • Very nice user interface, lots of features available right from the Workspace, yet simple enough and with online support- a nice Wiki and lots of Video Tutorials
  • I found the Outlook Add-in app very useful to use in the transition process (still using e-mail ... but only for general tasks involving people ouside my team); not good enough in older versions, but was continuously improving over the year - with a responsive customer support also.
  • Adding a task to multiple folders does not create copies, it's the same task in another context; it can function like a tag so you can have different perspectives...
  • Time tracker with automatic pause/ stop when you start working to another task; helped me to estimate future task duration for similar or related projects
  • I use a lot the Workload view - it gives you an aerial overview of teammate's calendar and simply by drag & drop you can handle conflicts and reassign tasks to someone else if somebody gets flooded with requests. Dragging start or end dates in the Workload view is also a breeze.
  • Powerful search engine; search for folders or all content
  • Wrike is very flexible and with such flexibility some trouble may come along. For example, with the folder structure, you can easily move a task or an entire folder to a wrong folder by mistake (with drag and drop). Not always you have the possibility to undo such a mistake. Example no.2: tagging is very useful, yet confusing sometimes. If you use more than a few tags for a task, not all tags will show (or "have room" in the task header).
  • You can create project templates (sample tasks with a given schedule exported into a file) but you will find them difficult to design and apply. There's a new implemented copy function which seems to be more useful.
  • I would like to see some useful functions like advanced folder sharing and more customization into the cheaper professional subscription.
  • In the first place I used to consider Wrike as a rookie team assistant (for much less money in a month :D)- for accounting assigned people and time spent on projects.
  • After no more than three months we noticed real progress toward our initial goal: less delayed tasks and more control in due dates estimates ( which pleased the stakeholders).
For us, a small design team of 10 people and 3 or 4 collaborators, Wrike is a very useful tool to manage a huge "database" of projects. After one year we have more than 250 different projects in the folder structure, each project with 3 to 5 tasks, but the search function is excellent. All tasks are a few keystrokes away.
You should consider Wrike if :
- You are on a low budget for a powerful project portfolio management tool or a collaborative tool (like AtTask for example)
- You have a few ideas of how you should organize your processes but you don't want to lock your teammates creativity into a maze-flowchart punctuated with "done" checkboxes.
- Your team is not so computer-savvy.

Using Wrike

12 - The majority of them are design engineers in the Design Department of our company. They are in charge with system specification for new security projects as well as with user and maintenance documentation and technical drawings that goes along with each new developed system. We use the software tool also with some external users - which are involved also in the designing process (subcontractors).
Wrike is a solid tool with zero bugs and is investing a lot in developing their product. With lots of web resources for help and customer support, a Wiki and a blog for project managers, they already build a community of happy users and caught-up users at the same time. I don't see any strong reasons or any shortcoming that could make me leave this community.

Wrike Implementation

Change management was minimal - The bigger the team involved, the better outcomes. Obviously, it's a collaboration tool!
A short action plan and some sort of templates are required for the start, in order to guide users in their first week or month. But nothing too tight because flexibility it's one of the greatest thing about Wrike data structures.

Wrike Support

E-mail ticket support. Not very fast, took an average 16-24 hrs to get a response (some time-zone issues, maybe) . Although Wrike is a SaaS, they also built some desktop tools for Outlook integration (plugin) and at the beginning we had a lot of trouble with it. Finally (after more than a month and a dozen e-mails) there was a release without the bugs that we discovered and then everithing turned in the right direction.

Wrike Reliability

Over two years of (almost) daily usage without outages. Don't remember any errors.
I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.