Item: Wrike
Rating: 10
Author: Nitisha Prasad

Overall Satisfaction with Wrike

Use Cases and Deployment Scope

Before adopting Wrike, we managed most of our paperwork through physical documents, emails, and Google Sheets. Over time, keeping track of our records became increasingly challenging. That’s when we decided to transition to Wrike, which significantly improved our workflow. It eliminated paper-based processes, consolidated multiple Google Sheets into Wrike's spreadsheet views, and enabled us to share external links through a request form. One of Wrike’s best features is that even non-members without access can still submit data via an external link, directly entering information into the designated area. This solved our biggest challenge, and we’re truly impressed by Wrike’s capabilities.

Pros and Cons

Pros

Tasks are displayed in an easy-to-use table view. And most importantly, there are many other views, such as the invoice view, to name a few.
Automated messages and emails to remind you when the date approaches.
Ability to assign tasks and achievements to individuals.
Deleted tasks are not permanently deleted and can be restored.
Changes made leave a record of the user's details, making it easy to track who did what.
Loop structure when designing request forms.

Cons

Dashboard color coding options.
When creating a request form, have a condition that if you select option Q1: it will skip 3 questions and jump to Q5.
Looping options in forms - after submitting a form a button to appear to create a new record.

Return on Investment

Less paper work
Convenient for use regardless of location
Workflow and automation made life way easier

AI and Automation

I have not used Wrike AI as of yet but will do in upcoming days.

Usability

Wrike is one of the most beginner-friendly software options available. If you're comfortable with Microsoft Office, transitioning to Wrike is seamless. It keeps track of everything, including a history of who created or deleted records—eliminating the blame game. With automation capabilities, progress tracking, and real-time visibility into employees' current tasks, Wrike enhances efficiency and accountability.

Alternatives Considered

Microsoft Office 2016 (discontinued)

Wrike was the first we invested in, previous was just Microsoft office. My best comment would be, Wrike was and is a game changer.

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

Other Software Used

Microsoft 365 Business Premium

Likelihood to Recommend

My organization previously used Google Sheets to collaborate with subcontractors, but we've since transitioned to Wrike. It’s user-friendly, offers formulas, and allows for customizable fields. Wrike has been a game-changer—rather than sharing Google Sheets with external customers (who often accidentally delete formulas), users can simply submit a request form without needing to log in. All details are then displayed in a table view, making management much more efficient.

Wrike Feature Ratings

Wrike Implementation

Implementation Details / Implementation Partner

Don't know

Implementation Issues

Not sure

Using Wrike

Users and Roles

100 - Traffic Management

Support Headcount Required

20 - A basic understanding of computers and a general idea of how our organization operates are essential. While Wrike is inherently easy to use, mastering it requires curiosity and a willingness to learn. Online tutorials are incredibly helpful for learning, and the 24/7 online support has been a valuable resource for me in many ways.

Business Processes Supported

Wrike serve as the main point of contact for getting work into our system. Clients submit request forms to log jobs, ensuring they are actioned efficiently—email requests are no longer accepted.
Tracking job progress is much easier, as status updates provide clear visibility into where a designer stands with assigned tasks.
Invoicing has also been streamlined, eliminating the need for separate accounting software since Wrike handles everything seamlessly.

Innovative Uses

Timesheet automatically generated if we activate timer on Wrike.
Ability to see profit and loss automatically calculated with colour coding.
Use of dashbaord to view summary of entire requests and filters as well which works wonders.

Future Planned Uses

We will be looking into AI with Wrike as we didnt explore it yet.
Also looking forward to using integrations as well.

Likelihood to Renew

Wrike has worked wonders for us and made our work user friendly. A 10/10 for being the best all-in-one software we have ever used in FH so far.

Evaluating Wrike and Competitors

Products Replaced

Yes - Previously, using Google Sheets and spreadsheets led to frequent issues—records were often deleted by mistake, with no one taking responsibility, resulting in a blame game. Data inconsistencies were common due to multiple users handling the same sheets without proper updates. Since implementing Wrike and introducing request forms, work management has significantly improved, ensuring better organization and consistency.

Key Differentiators

Ease of Use

Many of our clients and employees struggled with Google Sheets and spreadsheets, often unintentionally disrupting automated formulas without knowing how to fix them. Wrike’s interface simplifies this process, making formulas easily accessible with just a click while remaining user-friendly. Overall, it has reduced confusion, improved productivity, and ensured greater data consistency.

Evaluation Lessons Learned

Wrike is my go-to software, and I wouldn’t hesitate to use it every time.

Wrike Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Wrike Training

Yes it was easy as especially when online support and videos were available.

Configuring Wrike

Product Configurability

N/A

Configuration Lessons

N/A

Additional Customization Considerations

N/A

Wrike Support

Support Rating

During my learning phase with Wrike, I initially struggled with setting up automation rules and request forms. However, Wrike support was always my go-to, resolving issues within seconds or minutes. Their assistance made the learning process much easier. My best experience was receiving step-by-step screenshots to follow, with the support team on standby until I was completely satisfied.

Wrike Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Not really sure as my manager deals with that.

Bug Resolution

Exceptional Examples of Wrike Support

There was a time when an agent stayed on the line with me because I was struggling to resolve an issue—I can’t recall what it was. She went the extra mile to ensure the best customer experience, even following up with an email to check if I was doing okay or needed further clarification. I was truly impressed by her professionalism and genuine concern.

Using Wrike

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Familiar	None

Easy Tasks

Request forms
time trackers
invoicing

Difficult Tasks

Everything is pretty easy as to be honest

Mobile Interface Availability and Impressions

Yes - It’s user-friendly, with a clean and well-organized layout. Navigation is seamless, making it easy to find what you need. Simple and straightforward to understand.

Wrike Reliability

Scalability

Wrike has significantly enhanced our workflow and productivity, ensuring accuracy and efficiency meet high standards. Our work now reflects professionalism and top quality. Other departments have taken notice of how organized we are thanks to Wrike, and we take great pride in our work—all made possible by this platform.