What users are saying about
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Top Rated
220 Ratings

Cloudflare

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Top Rated
220 Ratings
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Score 9.1 out of 100
139 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Cloudflare is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

Cloudflare

92%
91 Ratings
9.0

Norton Small Business

90%
1 Rating

Likelihood to Renew

10.0

Cloudflare

100%
1 Rating

Norton Small Business

N/A
0 Ratings

Usability

8.6

Cloudflare

86%
2 Ratings

Norton Small Business

N/A
0 Ratings

Support Rating

8.5

Cloudflare

85%
69 Ratings

Norton Small Business

N/A
0 Ratings

Likelihood to Recommend

Cloudflare

If a small business is looking for Object Storage, they should consider Cloudflare's R2 storage with which there are practically zero fees associated. Other cloud object storage services like AWS S3 can add up costs pretty fast as the egress fees are high. Apart from this, Cloudflare is still the best DNS resolver hands down. Its DDoS attack protection is at par with the best services out there. Being one of the most popular CDN right now, they also have a big network of servers strategically placed around the world. However, I do believe there are better, more premium services out there that offer more bespoke solutions for bigger enterprises and Cloudflare might not be the best solution for their needs.
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NortonLifeLock (formerly Symantec)

For a small or mid-sized firm with distributed computing requirements like ours, Symantec Norton is well suited. It is an ideal solution as it is easy-to-use and the pricing is the right fit on account of geographical customisation. Small businesses, especially, realise the value of endpoint protection only when they encounter serious issues, therefore their product becomes well suited for those who may dither because of the lack of clarity and poor pricing structure of other options. However, the most important feature still remains its effectiveness, which makes it the most optimal option at the right price
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Pros

Cloudflare

  • When you need a FREE and EASY TO SETUP SSL certificate on your page (if you don't have the locked locker icon when opening your page, you need it)
  • When you want to obfuscate your webpage's IP (any connection will give the Cloudflare's IP)
  • You need to speed up the connection for static content (it will not help database connections or dynamic content)
  • IF your DNS isn't good (Cloudflare's DNS is amazing, quick, easy, and works pretty well)
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NortonLifeLock (formerly Symantec)

  • Effective Outcomes
  • Transparent & Customised Pricing
  • Ease of Use
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Cons

Cloudflare

  • Some features require a bit of hand holding to deploy correctly. While the documentation is good, it could provide more examples to cover additional use cases.
  • Telephone support for enterprise customers is for emergencies only, but sometimes phone conversations are better for providing clarity.
  • Enterprise lite customers can't purchase all options available to total enterprise customers. Still, many of those additional features cost additional, so upgrading to the full enterprise means an increase in base plus the additional feature (bot management is a great example). Enterprise lite customers should be able to add these services on as well but without an increase in base.
  • It's difficult to add new services to enterprise plans. It would be ideal if customers could purchase/upgrade online and sign an order insertion digitally from the site instead of having to go through customer success.
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NortonLifeLock (formerly Symantec)

  • Confusing Workflow at Renewal
  • Fixed Bundle Sizes may be an issue for Smaller Businesses with in-the-middle requirements
  • Easier Installation
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Pricing Details

Cloudflare

Starting Price

$0

Editions & Modules

Cloudflare editions and modules pricing
EditionModules
FreeFree1
Pro202
Business2003
EnterpriseContact sales team4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Norton Small Business

Starting Price

$99.99 per year

Editions & Modules

Norton Small Business editions and modules pricing
EditionModules
5 Devices$99.991
10 Devices$149.992
20 Devices$249.993

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Cloudflare

While there are some parts of the service that can be tricky to implement if you have a very custom site, like holepunching for cache, for the most part, the service works very well out of the box and is easy to use
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NortonLifeLock (formerly Symantec)

No answers on this topic

Support Rating

Cloudflare

Support is responsive and available. One factor which probably should be addressed for enterprise customers – sometimes, some of the engineers take more time to comprehend the exact nature of the issue. A few of the issues which require a deep understanding of the Cloudflare stack and of the internet, in general, don't get fast resolution.
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NortonLifeLock (formerly Symantec)

No answers on this topic

Alternatives Considered

Cloudflare

I've used Cloudflare almost since the beginning, 8+ years. I don't have any experience with other platforms as Cloudflare is simple, easy, and cost-effective. Cloudflare offers tremendous value in its free plan. The vast majority of our clients are on the free plan but for some larger clients who require more advanced features, Cloudflare is still extremely affordable for the feature sets it delivers in its advanced offerings.
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NortonLifeLock (formerly Symantec)

We did not actively consider any other software. Overall we did do a basic understanding of a pricing & features and found that the offerings from Symantec were better than others even prima facie. At the current time for an organisation such as ours we do not believe that there is any other option worth active consideration
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Return on Investment

Cloudflare

  • Uptime: With Cloudflare's website protection, we have avoided panic-inducing outages and downtime.
  • Reduced hosting load: Cloudflare's CDN allows us to use smaller servers and greatly diminish bandwidth usage.
  • Reduced domain renewal cost: Most of our domains could be transferred to Cloudflare, where domain renewals are as cheap as possible.
  • Increased total website cost: All of Cloudflare's features aren't free, and they increase our monthly overall website cost. The protection and other features are helpful, just not free.
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NortonLifeLock (formerly Symantec)

  • Data Protection is ensured which ensures positive focus from all team members on their work which certain results in improved productivity at the individual level of 2-4% that consequently improves organisational productivity.
  • Our cost of external inputs for data security issues is NIL therefore obviously reducing the bottomline by 1-2% which would be the average cost incurred by organisations of our size in general. Of course an event maybe costlier, but I am sticking to averages since we have had no events.
  • Overall, we feel that the cost of security software is also lower on account of optimised pricing by Symantec. While the expense in this segment is a fraction of total IT costs, and therefore tangible savings are also fractional. However, So, since the value of outcomes (lack of security related negative events) is much higher, intangible benefits are even higher.
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