Cloudflare solves problems you didn't know you had, before you even have them.
November 29, 2023

Cloudflare solves problems you didn't know you had, before you even have them.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudflare

If you aren't using Cloudflare, you should be. Cloudflare is one of the few companies that seem to think of the solution before you even know it is a problem.
We use Cloudflare to manage our DNS, CDN our web traffic, be a WAP for our applications, manage our DMARC records, provide DDOS protection, and are looking into their Zero Trust network tunnels and we are just barely scratching the surface of their offerings. Their tools are always well thought out, the user interfaces intuitive, and the functionality just works. They are constantly advancing their offerings both existing and expanding in logical directions. Other IT providers should definitely be looking to model their business practices after a company like Cloudflare.

Pros

  • Registrar and DNS services are impeccable, with registrations done at cost and without ADs. DNS services setting standards for speed of resolution.
  • DDOS protection. With their content distribution network to back them they have the bandwidth and tools to be both proactive and reactive to bad actors.
  • WAF - Their Web Application Firewall helps mitigate common site vulnerabilities and has active zero-day protection running for breaking exploits

Cons

  • Restricting SSO to enterprise accounts disadvantages smaller organizations using products like Google Workspace
  • Immediate ROI on Registrar and DNS hosting while giving a single plane of glass to managing both with domain registrations at cost, and no cost DNS hosting
  • WAF helped us move at risk servers/applications into a protected state allowing us to perform remediations at a measured pace and get them done right instead of band aide solutions.
  • CDN proxying increase the speed of our website while simultaneously reducing server load.
  • DMARC management and report interpretation allow use to identify weak points in our email systems, remediate and move to stricter policies without significantly increasing staff time spent managing it.
Onboarding was so fast and smooth we were left wondering if we had missed something. Their tools for domain migration, DNS management & hosting, and WAF are so polished they did all the heavy lifting, leaving only the testing and verification steps to our team. Our verifications found no gaps in the process. Being able to abandon our old collection of tools performing the same tasks was a welcome relief to our support staff, and the functionality is leaps and bounds ahead of what we had previously.
The instructions said to skip this step if you have never contacted support before, we have never had to contact technical support (it just works!) but did contact them on setting up billing information. There was very fast turnaround with our issue (it ended up being a data entry issue on our side). The support was polite, efficient, clear and extremely fast. I have no doubt that the technical support will be as proficient as can be seen in the quality of the product, the supporting blog posts, and the frank public lookbacks they do when an issue has occured, unlike many who would be tempted to hide it under the rug.

Do you think Cloudflare delivers good value for the price?

Yes

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

Yes

Did implementation of Cloudflare go as expected?

Yes

Would you buy Cloudflare again?

Yes

Cloudflare scales from the smallest organizations (right down to personal domain use) to the largest (I believe IBM Cloud is white labeling their services). It is intuitive and evolves at a steady pace. I would say that their biggest drawback is that they provide so many different functions under one roof, but it is also designed to allow you to start small and expand as needs and time allows. I recommend looking into them to manage your domains and DNS records to start, and then expand from there.

Using Cloudflare

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • DMARC and SPF record setup wizard is well done, but editing the records afterwards creates duplicates and should be looked at again
  • Zero Trust appears robust but feels like a dip into the deep end of the pool to get a proper understanding of how to safely implement it. This is one area where they could guide the setup better, to ensure that clients don't get a false sense of security, as well as a better understanding of the path they should follow.
  • Very clean user interface
  • Intuitive layout of console
  • Ability to implement in stages to pace with team availability

Comments

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