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Overall best-in-class product suite
October 24, 2023

Overall best-in-class product suite

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudflare

We use Cloudflare as a CDN to cache and deliver our site's static resources quickly. We also use it for public DNS, SSL acceleration, WAF and DDoS/bot protection, and fast network routing. Cloudflare helps us stay fast, redundant, and protected. We also use Cloudflare logging for analytics.
  • DNS - easy to manage, simple to maintain
  • CDN - image and static content caching
  • DDoS protection
  • It's been challenging to understand how different products can be leveraged together to achieve a specific goal.
  • Their documentation is good at explaining *how* a particular feature works, but understanding *why* we might want/need to use it or in what circumstances it would be useful is often unclear.
  • It's occasionally hard to get useful support. Not always.
  • We have offloaded a big portion of traffic from our servers to Cloudflare's CDN, and our users get much faster response times.
  • Cloudflare DNS is always up and very fast, so we don't have to rely on our internal servers to serve public DNS requests.
  • We can easily protect ourselves from DDoS and other malicious attacks which keep us up and available for our legitimate customers.
Cloudflare is less expensive and has more features than Akamai. It has many more points of presence and is faster and more robust than Limelight/Edgio. It was the clear winner when we selected them six years ago, and maintains its leadership in this space.
It was pretty straightforward at the time (~2017). I don't recall the details.
We are a Cloudflare Enterprise customer. That said, support has sometimes been a challenge when we've needed it. On the very rare occasions, we've needed immediate help, they've been very responsive. But when it comes to learning how to use new features or understand which ones would be helpful for us, or debugging non-critical but lingering issues, they haven't been great. I would like to see more hand-holding for bigger customers when it comes to the more complex aspects of their products.

Do you think Cloudflare delivers good value for the price?

Yes

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

Yes

Did implementation of Cloudflare go as expected?

Yes

Would you buy Cloudflare again?

Yes

Cloudflare has a huge range of features. The CDN and DNS services are great, fast, easy-to-use, and reliable. The security features are broad and deep, and they work very well. However, it takes a bit of investment to understand your traffic and decide what tools and configurations will work for you. There are many features that would work well for a new project being built from scratch (Workers, Zero-trust security) but are harder to for already established sites to start using. Overall, Cloudflare's services are world-class.

Cloudflare Support

Enterprise
ProsCons
Knowledgeable team
Immediate help available
Support cares about my success
Slow Resolution
Problems left unsolved
I wish I could say yes, but at best, I've received acceptable support.

Using Cloudflare

ProsCons
Like to use
Consistent
Feel confident using
Requires technical support
  • Bot Management
  • Cloudflare Workers
The interface is clear. But there are so many features and options that finding the one you want can be difficult.

Cloudflare Reliability

They are built for scale and have the capacity to handle all the traffic we could ever expect to get.
In 6+ years of relying on Cloudflare, I think we experienced one or two brief outages that were Cloudflare's fault.
They are built to be fast and deliver very well on this. Performance has never been a problem.