Item: Cloudflare
Rating: 9
Author: virender kundu

Overall Satisfaction with Cloudflare

Use Cases and Deployment Scope

For application security and for protecting our internet infrastructure. Cloudflare also provides security by protecting our infra from malicious activity like DDoS attacks, malicious bots, and other nefarious intrusions.

Pros and Cons

Pros

Protecting from DDos attack
DNS service for protecting our data
Zero trust network access
Email security
Browser isolation

Cons

Common dashboard
Integration with other security tools
Antivirus integration
Edge security

Return on Investment

Resource saving up to 30%
Higher availability of mailing solution by 20-30%
Better reliability
Cost saving 20%

Alternatives Considered

Zscaler Internet Access

Cloudflare has more features, is easy to use, and customer support is better.

Onboarding

The onboarding process was very smooth and the partner provided all the required technical documents and support for onboarding.

Support Rating

Very prompt support and a team with good technical skills are handling support.

Key Insights

Do you think Cloudflare delivers good value for the price?

Yes

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

Yes

Did implementation of Cloudflare go as expected?

Yes

Would you buy Cloudflare again?

Yes

Other Software Used

Tableau Desktop, PostgreSQL

Likelihood to Recommend

Very well suited for email security, browser isolation, and protection from DDoS attacks. Less appropriate for edge security.

Cloudflare Support

Support Plan

Business

Cloudflare Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Exceptional Examples of Cloudflare Support

During the initial configuration of the product, we were facing some issues, and their support team provided out-of-way support through phone, emails, and remote options.

Using Cloudflare

Users and Roles

30 - They are mostly IT admins who are responsible for IT security, including email security and other aspects of security like browser isolation, etc., at various locations of the company.

Support Headcount Required

5 - They are part of our central admin team who takes care of the central security of the organization, and they guide the IT admin of various divisional offices and they are trained on various security modules like email security, malware detection, SQL injection, etc.

Business Processes Supported

Email security
Browser isolation
DDoS attack control

Innovative Uses

Integration with open source tools
App control

Future Planned Uses

User roles control
Asset control

Likelihood to Renew

Customer support

Evaluating Cloudflare and Competitors

Products Replaced

Yes - Zscaler because of support issues.

Key Differentiators

Price
Product Usability

Product features, usability, and customer support.

Evaluation Lessons Learned

Not much change as the evaluation parameters will be the same as price, usability, scalability, and customer support which were considered in the present evaluation also, but in the future, app integration and browser compatibility with new browsers also may be considered for evaluation.

Cloudflare Implementation

Implementation Rating

Very well executed implementation where our team was able to handle the implementation with guidance.

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a small part of the implementation and was well-handled - If handled properly and proper documentation is available, it can be handled easily.