Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloudflare
Score 9.0 out of 10
N/A
Cloudflare, from the company of the same name in San Francisco, provides DDoS and bot mitigation security for business domains, as well as a content delivery network (CDN) and web application firewall (WAF).
$20
per month
Salesforce Service Cloud
Score 8.6 out of 10
N/A
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
$25
per month
Pricing
CloudflareSalesforce Service Cloud
Editions & Modules
Pro
$20
per month
Business
$200
per month
Free
Free
Enterprise
Contact sales team
Starter Suite
$25
per month
Professional
$80
per month
Enterprise
$165
per month per user
Unlimited
$165
per month per user
Unlimited+
$165
per month per user
Offerings
Pricing Offerings
CloudflareSalesforce Service Cloud
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CloudflareSalesforce Service Cloud
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Cloudflare
-
Ratings
Salesforce Service Cloud
8.5
63 Ratings
6% above category average
Organize and prioritize service tickets00 Ratings8.661 Ratings
Expert directory00 Ratings8.443 Ratings
Subscription-based notifications00 Ratings9.051 Ratings
ITSM collaboration and documentation00 Ratings8.047 Ratings
Ticket creation and submission00 Ratings8.961 Ratings
Ticket response00 Ratings8.460 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Cloudflare
-
Ratings
Salesforce Service Cloud
8.8
59 Ratings
11% above category average
External knowledge base00 Ratings8.852 Ratings
Internal knowledge base00 Ratings8.757 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Cloudflare
-
Ratings
Salesforce Service Cloud
8.8
63 Ratings
11% above category average
Customer portal00 Ratings8.843 Ratings
IVR00 Ratings8.628 Ratings
Social integration00 Ratings8.137 Ratings
Email support00 Ratings9.362 Ratings
Help Desk CRM integration00 Ratings9.254 Ratings
Best Alternatives
CloudflareSalesforce Service Cloud
Small Businesses

No answers on this topic

Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
BIG-IP
BIG-IP
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
BIG-IP
BIG-IP
Score 8.8 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudflareSalesforce Service Cloud
Likelihood to Recommend
9.0
(154 ratings)
8.8
(69 ratings)
Likelihood to Renew
8.9
(5 ratings)
9.6
(4 ratings)
Usability
8.6
(9 ratings)
8.5
(11 ratings)
Availability
9.5
(2 ratings)
9.0
(13 ratings)
Performance
9.5
(2 ratings)
8.6
(7 ratings)
Support Rating
8.8
(123 ratings)
7.6
(19 ratings)
Online Training
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
8.8
(2 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.1
(2 ratings)
-
(0 ratings)
Product Scalability
9.5
(2 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
CloudflareSalesforce Service Cloud
Likelihood to Recommend
Cloudflare
It is easy to set up, and within 10 minutes it is up and running. You can add many domains in one dashboard. So no need for a separate Cloudflare account. I can access all my domain DNS, and customize/add it further. For example by adding the Google Webmaster DNS key or my email provider.
Read full review
Salesforce
Salesforce Service Cloud is well suited for customer support teams who work many different channels - emails that come in from customers, support cases customers might submit on your site, or chatbot if you have this enabled in Experience Cloud. It provides options for approvals and tracking of SLAs which is especially helpful for larger customer service teams. It may not be suited for teams where a lot of their work comes from external systems or outside sources if you have a small technical team or a limited budget, since it would involve setting up a lot of integrations.
Read full review
Pros
Cloudflare
  • Registrar and DNS services are impeccable, with registrations done at cost and without ADs. DNS services setting standards for speed of resolution.
  • DDOS protection. With their content distribution network to back them they have the bandwidth and tools to be both proactive and reactive to bad actors.
  • WAF - Their Web Application Firewall helps mitigate common site vulnerabilities and has active zero-day protection running for breaking exploits
Read full review
Salesforce
  • Super fast set-up of the service from design through to production.
  • Robust method of release management from sandbox, to test, to production.
  • User access controls can be fine grain, which is great for GDPR requirements, limiting access to only necessary data.
  • Simple api integrations with other third party systems
  • Broad range of features and functionality
  • Einstein search features provides faster information mining for our agents as they help to resolve customer requests.
Read full review
Cons
Cloudflare
  • In some cases, using Cloudflare can actually lead to slower website speeds if the network is congested or if the website's traffic is particularly heavy.
  • Some website owners may find that the level of customization offered by Cloudflare is limited, especially in comparison to other solutions.
  • While Cloudflare is easy to set up and manage, it may be too complex for users who are not familiar with web technologies.
Read full review
Salesforce
  • Incredibly complex to set up and configure.
  • Multiple points of potential failure.
  • Things Desk.com did out-of-the-box require customized code and components in Service Cloud.
  • Front-facing community is extremely difficult to configure and comes with many limitations.
  • No help is provided by Salesforce without expensive Premiere Support plans.
  • Expensive! Hidden costs and development costs are going to make Service Cloud far more expensive than almost any other Help Desk provider out there.
Read full review
Likelihood to Renew
Cloudflare
lower cost
Read full review
Salesforce
Professional edition works best for a small company with lower call volumes and is very useful but as you grow exponetially I think it has limited ability to do all the things we want to - SLA management, defect, release management to name a few. Reports and dashboards being available in real time.
Read full review
Usability
Cloudflare
Everything is extremely concise and all settings apply immediately and take effect globally. There is no reason to explicitly plan/think in terms of individual regions as one would have to traditional cloud offerings (AWS, OCI, Azure). All Cloudflare products integrate seamless as part of a single pipeline that executes from request to response.
Read full review
Salesforce
I had Salesforce experience prior to using Service Cloud which made it a little easier to learn and navigate, but overall my team (some who had no Salesforce experience) caught on very quickly and found Service Cloud to be easy to use.
Read full review
Reliability and Availability
Cloudflare
In 6+ years of relying on Cloudflare, I think we experienced one or two brief outages that were Cloudflare's fault.
Read full review
Salesforce
Salesforce has a more than 99% uptime rate and Salesforce Service Cloud is no exception. I have never had any issues experiencing outages or service degradation when it comes to using the Service Cloud product (that I can remember). Always reliable and easy to use, I would recommend this product as your go-to for helpdesk, service desk, incident management, call center, and other business process needs.
Read full review
Performance
Cloudflare
Their Argo for the global network is the core feature we love.
Read full review
Salesforce
There are issues with page load performance and database performance for sure, but we are a very complex setup with a lot of automation and processing for 2000+ users so this is not surprising. We are also global, so the issue with distance from the regional servers is a problem.
Read full review
Support Rating
Cloudflare
We really like to talk to a person on the phone or using chat. But the system is very slow and sending to much email to get the issue solve. Something we don't like to spend time writing on the community forum our issue because we don't want to share detail information of our POC.
Read full review
Salesforce
It depends on what support package you buy from Salesforce. That can be good or bad. It's highly flexible to your needs pricing wise. If you have devs on staff then don't buy support. If you don't, then sfdc offers support for a cost.
Read full review
Implementation Rating
Cloudflare
Very well executed implementation where our team was able to handle the implementation with guidance.
Read full review
Salesforce
No answers on this topic
Alternatives Considered
Cloudflare
Firebase can be a good starter for basic projects but as I scaled up, I found it lacking the maturity Cloudflare has. Naturaly, I opted for Cloudflare for bigger projects. I still use Firebase, but for small scale hobby projects only.
Read full review
Salesforce
Salesforce service cloud is more configurable than Zendesk and Freshdesk. It has its own inbuilt AI chatbot also which further improves service agent efficiency. Salesforce is more integration agnostic and has pre-built connectors with multiple 3rd party systems. However, in terms of pricing it is priced at a premium compared to the other solutions
Read full review
Scalability
Cloudflare
They are built for scale and have the capacity to handle all the traffic we could ever expect to get.
Read full review
Salesforce
No answers on this topic
Return on Investment
Cloudflare
  • A lot of requests are cached and so egress costs from downstream providers are mitigated.
  • DDoS protection has also managed to keep our site up and our cloud computing bill down.
  • Setting up a proxy with a worker made putting various Google Cloud Functions running behind a single URL very easy and performant. Plus they offer API Shield on top of this.
Read full review
Salesforce
  • It been a great investment because it allow us to be more efficient with our time when review customer information
  • The search functionality is a little slow and can be frustrating for users
  • Others within the organization can review customer note that colleagues have entered and allows everyone to get up to speed quickly
Read full review
ScreenShots

Salesforce Service Cloud Screenshots

Screenshot of Workflows and OrchestrationScreenshot of Service CatalogScreenshot of Contact Center