Cloudingo vs. D&B Connect

Cloudingo is a Salesforce deduping and cleaning tool. I highly recommend that someone in your company who works with Salesforce data also work within Cloudingo. Cloudingo, also allows you to import leads and contacts into Salesforce in the same document, which is a huge time saver. It is not a segmentation or "missing" data finding tool, like some of their competitors

Incentivized

Overall, the program can assist any size company with all credit
reference needs. We have not run into any issues other than the overall
cost of the program and the fact that you have to use additional funds
to seek information on international customers.

Incentivized

• Filter creation. I can create de-dupe filters on any and every field on our account, contact, and lead records. It has great built-in operators for the filters as well. Like URL, name cleaned, case sensitivity, spaces removed, etc.
• Imports. I LOVE that I can import new records and de-dupe at the same time. Saves so much time!
• Marketo integration. We actually don't use this, but it is very powerful. Marketo can't convert leads to existing accounts in Salesforce, and it always creates an opportunity. With this integration, you can run conversions through Cloudingo and avoid all of that.
• Cost. The standard package has so much functionality and is priced very fairly. You get a ton of value for the price.
• Lead to contact merges/dedupes, and lead to account conversions. Leads can be matched to existing accounts and can be merged with contact duplicates. Cross-object merges and conversions are super powerful.
• Custom object de-dupes.
• Support is GREAT! Always super quick to respond, very knowledgeable, and very helpful!

Incentivized

• Relationships between accounts in established - this includes DUNs with Immediate DUNs, as well as Domestic ultimate parent DUNs - this then extends to global ultimate parent DUNs
• Visitor Intelligence - de-anonymizes visitors to your tagged websites. Provides for a way to understand clicks and footfalls within the web pages so that prospecting and customer service can be improved
• Keeps account data real by providing near-real-time enrichment.

Incentivized

• Cloudingo has no persistent notion of contacts it has flagged previously that are NOT duplicates. Without tweaking filters just so for match criteria, it will present you the same sets of potential (and previously identified non-) duplicates again and again which is a waste of time.
• Innovation velocity at Cloudingo is low. The product is pretty much identical to what it was 2+ years ago. What you see is probably what you're going to get for a long, long time.

Incentivized

• in my opinion having to split usage between United States and International does not make sense on why this needs to be done....recommend eliminating this
• need for improvement on error resolution....when an error is found the D&B resolution team is EXTREMELY difficult to work with...very clunky and automated when there is a need for personnal interaction

Incentivized

We spend enough money on Salesforce that the cost of Cloudingo when compared with its benefits is extremely small. We've been able to see measurable KPIs move as a result of the work we've done with Cloudingo

Great tool

Incentivized

Very usable. I have not spent enough time to fully grasp the capabilities. The interface is fairly intuitive, and I think with more time, I would grasp it very well.

Incentivized

For more advanced uses, it's hard to get it functioning properly right out of the box. It definitely takes some fiddling to get the systems up and running, especially if you have multiple streams of data that need to be managed across systems.

Incentivized

I have had to reach out to Cloudingo support several times. They almost always respond that same day. Often times they will call me directly to fix the problem or walk me through best practices. They even reach out after the fact to make sure that everything worked okay. They are also kind and personable.

Incentivized

Great Support

Incentivized

For us it was just a matter of committing the 10 minutes to install it from the AppExchange. It automatically builds out a dashboard based on standard filters and you get a lot of insight from them. We then copied some of the standard ones and pulled two from a filter library that rounded out what we needed. I wish I had done this months before given how little of my time it actually took.

Very Satisfied

Incentivized

I like the dedupe filters, customized rules for merging records, and the ability to handle such a large size of data at once. While the price was higher than the others, I feel its worth it for the added flexibility that Cloudingo gives over its competitors. I also like the reporting and analytics portion better - the ability to see your dashboards and analyze duplicate trends.

Incentivized

Not at the top, but pretty good compared to others. The price and overall usability of the solution would put it in the top 5 options from what I have used. If D&B can make more updates and improvements, then there is potential to be better in the near future.

Incentivized

• Merging duplicate contacts to prevent clients from getting paid multiple times
• Easily mass updating address records to prevent returned mail and to look more professional on printed mailings

Incentivized

• ROI can be achieved anywhere between 6 to 12 months depending upon your business.
• The product is expensive but the data provided is good to an extent and a big sale can help achieve your ROI.
• The data accuracy sometimes can be bad leading to bad domain reputation.

Incentivized