What users are saying about
6 Ratings
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40 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

OnPay

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40 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • OnPay ranks higher in 1 feature set: Payroll Management

Payroll Management

8.3

CloudPay

83%
8.9

OnPay

89%
OnPay ranks higher in 4/7 features

Pay calculation

9.2
92%
5 Ratings
9.0
90%
23 Ratings

Support for external payroll vendors

7.4
74%
5 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

8.2
82%
5 Ratings
N/A
0 Ratings

Benefit plan administration

8.0
80%
5 Ratings
8.8
88%
8 Ratings

Direct deposit files

8.4
84%
5 Ratings
9.1
91%
22 Ratings

Salary revision and increment management

8.6
86%
5 Ratings
8.9
89%
14 Ratings

Reimbursement management

8.0
80%
5 Ratings
8.9
89%
10 Ratings

Attribute Ratings

  • OnPay is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudPay

80%
5 Ratings
9.0

OnPay

90%
25 Ratings

Likelihood to Renew

CloudPay

N/A
0 Ratings
9.1

OnPay

91%
1 Rating

Usability

CloudPay

N/A
0 Ratings
9.0

OnPay

90%
4 Ratings

Support Rating

CloudPay

N/A
0 Ratings
9.1

OnPay

91%
4 Ratings

Implementation Rating

CloudPay

N/A
0 Ratings
9.1

OnPay

91%
1 Rating

Likelihood to Recommend

CloudPay

In my organization, we have replaced all paperwork with this software, for the case of payroll, treasury, or on-demand payment. And from the backend, we have requested to enhance the feature like deductions and reimbursements. So in this way, it comes as a single tool to automate the whole payroll process. Which can be accessed, stored, update, and monitored from anywhere. So the whole organization and communications seem just to be a click away. Since we have switched to the cloud pay for payroll management, a lot of finance things are still there which need to be integrated with this system to make everything intact and altogether but cloud pay, as of now, do not have room to accommodate, and that's an issue to us, as a manager. So it's a request and suggestion as well to consider other finance-related things and try to fit in the same application, I know it's a big ask, but can be tried.
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OnPay

The main reason for my rating is the ease of use and support from the Customer Support team. We've had a few scenarios where I've reached out to Customer Support. One of our employees had a variance in his check between payroll cycles. After reaching out to Patrick, he was able to quickly identify that the variance was due to a change in withholdings. Our employee didn't remember making any changes, so Patrick did a bit more research to confirm what may have changed. After he completed his research, he discovered that with the way the tax forms are completed now, when he updated his profile to married, it changed that setting for him. He confirmed this information within an hour of our initial interaction and it was answered clearly and concisely.
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Pros

CloudPay

  • Global Payroll Basic
  • Earned Wage Access
  • Global Treasury Service
  • Payroll Efficiency Index
Read full review

OnPay

  • Payroll is done timely
  • Communication is great
  • System is intuitive
  • Lots of help options with questions
  • Easy to reach a live person for help
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Cons

CloudPay

  • Fees
  • Tech support
  • Size restraints
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OnPay

  • Easier use for bookkeepers that have more than 1 client with on pay
  • Easier to find reports
  • The print function could be improved upon. There is no check adjustment for printing checks manually.
  • Improvement of W2's that fit forms better so that they can be mailed out if necessary.
  • Improvement in taking phone calls
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Pricing Details

CloudPay

Starting Price

Editions & Modules

CloudPay editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OnPay

    Starting Price

    $40 per month

    Editions & Modules

    OnPay editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      First month free, then $40 + $6 per employee each month.

      Usability

      CloudPay

      No answers on this topic

      OnPay

      OnPay is super easy to use. If I don't know something it doesn't take long to figure out just by navigating the website. If I still can't figure something out I usually "chat" with them and it's easily resolved.
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      Support Rating

      CloudPay

      No answers on this topic

      OnPay

      I would say support is one of the best features OnPay has. You can call, chat or email. With ADP I was always on hold for a ridiculous amount of time. They also did not have chat when I was with ADP.
      Read full review

      Implementation Rating

      CloudPay

      No answers on this topic

      OnPay

      Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
      Read full review

      Alternatives Considered

      CloudPay

      It allows the feature of flexible payment methods to complete of the payment of termination and the payment to be process on time which is recognized worldwide. The card payment process time is 3 days faster than the normal bank payment process, and you can stop easily. It integrates your payment procedures with a global cash flow solution that ensures the timely payments to regulate authorities like your employees, local authorities or to the third parties.
      Read full review

      OnPay

      Onpay was a "no-brainer" . Implementation, training, and ROI, exceeded all the other platforms we reviewed. Plus their customer support is excellent. You always know who you're working with. Really appreciated all the help we received implementing clients, and great customer service from our client rep
      Read full review

      Return on Investment

      CloudPay

      • The positive impact is, a lot of manual work is automated now, which is saving a lot of time and man-hours.
      • Requests and demands can be accessed, monitored, and raised anytime from anywhere. So a lot of dependencies have been resolved.
      • Human resources and all finance is been integrated which is resulting in less work at the desk.
      Read full review

      OnPay

      • Reduces payroll processing time
      • Ability for full electronic employee files
      • The overall cost is the best in the industry, saving us money
      • Ability for on/off-boarding ensures our files our complete
      • There are a few limitations but they work with programmers to get those features setup
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      Screenshots

      Add comparison