What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 8.1 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
CrazyCall
7.5
Agent dashboard
CloudTalk
7.8
CrazyCall
6.0
Validate callers
CloudTalk
7.5
CrazyCall
7.0
Outbound response
CloudTalk
8.0
CrazyCall
8.0
Call forwarding
CloudTalk
7.9
CrazyCall
8.0
Click-to-call (CTC)
CloudTalk
7.9
CrazyCall
9.0
Warm transfer
CloudTalk
7.7
CrazyCall
8.0
Predictive dialing
CloudTalk
7.4
CrazyCall
7.0
Interactive voice response
CloudTalk
7.7
CrazyCall
7.0
REST APIs
CloudTalk
7.7
CrazyCall
7.0
Call scripts
CloudTalk
7.7
CrazyCall
8.0
Call tracking
CloudTalk
7.8
CrazyCall
9.0
Multichannel integration
CloudTalk
7.8
CrazyCall
7.0
CRM software integration
CloudTalk
8.0
CrazyCall
7.0

Workforce Optimization (WFO)

CloudTalk
7.8
CrazyCall
5.4
Inbound call routing
CloudTalk
8.0
CrazyCall
4.0
Omnichannel inbound routing
CloudTalk
7.6
CrazyCall
4.0
Recording
CloudTalk
7.8
CrazyCall
8.0
Quality management
CloudTalk
8.1
CrazyCall
7.0
Call analytics
CloudTalk
8.1
CrazyCall
5.0
Historical reporting
CloudTalk
7.9
CrazyCall
5.0
Live reporting
CloudTalk
7.8
CrazyCall
5.0
Customer surveys
CloudTalk
7.5
CrazyCall
6.0
Customer interaction analytics
CloudTalk
7.8
CrazyCall
5.0

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
CrazyCall
8.0

Usability

CloudTalk
9.1
CrazyCall

Support Rating

CloudTalk
7.8
CrazyCall

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