What users are saying about
12 Ratings
4 Ratings
12 Ratings
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Score 8.1 out of 100
4 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
HotTelecom
Agent dashboard
CloudTalk
7.8
HotTelecom
Validate callers
CloudTalk
7.5
HotTelecom
Outbound response
CloudTalk
8.0
HotTelecom
Call forwarding
CloudTalk
7.9
HotTelecom
Click-to-call (CTC)
CloudTalk
7.9
HotTelecom
Warm transfer
CloudTalk
7.7
HotTelecom
Predictive dialing
CloudTalk
7.4
HotTelecom
Interactive voice response
CloudTalk
7.7
HotTelecom
REST APIs
CloudTalk
7.7
HotTelecom
Call scripts
CloudTalk
7.7
HotTelecom
Call tracking
CloudTalk
7.8
HotTelecom
Multichannel integration
CloudTalk
7.8
HotTelecom
CRM software integration
CloudTalk
8.0
HotTelecom

Workforce Optimization (WFO)

CloudTalk
7.8
HotTelecom
Inbound call routing
CloudTalk
8.0
HotTelecom
Omnichannel inbound routing
CloudTalk
7.6
HotTelecom
Recording
CloudTalk
7.8
HotTelecom
Quality management
CloudTalk
8.1
HotTelecom
Call analytics
CloudTalk
8.1
HotTelecom
Historical reporting
CloudTalk
7.9
HotTelecom
Live reporting
CloudTalk
7.8
HotTelecom
Customer surveys
CloudTalk
7.5
HotTelecom
Customer interaction analytics
CloudTalk
7.8
HotTelecom

Cloud PBX

CloudTalk
HotTelecom
9.2
Hosted PBX
CloudTalk
HotTelecom
9.6
Multi-level Interactive Voice Response (IVR)
CloudTalk
HotTelecom
9.8
Call reports
CloudTalk
HotTelecom
8.3

Call Management

CloudTalk
HotTelecom
9.5
Answering rules
CloudTalk
HotTelecom
9.6
Call recording
CloudTalk
HotTelecom
9.8
Call park
CloudTalk
HotTelecom
9.6
Call screening
CloudTalk
HotTelecom
9.3
Message alerts
CloudTalk
HotTelecom
9.3

VoIP system collaboration

CloudTalk
HotTelecom
8.6
Audio conferencing
CloudTalk
HotTelecom
8.6

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

HotTelecom

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

HotTelecom

HotTelecom 9.6
Based on 4 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

HotTelecom

No answers on this topic

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

HotTelecom

  • The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
Max Barashev | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
HotTelecom
9.1

Usability

CloudTalk
9.1
HotTelecom

Support Rating

CloudTalk
7.8
HotTelecom
9.6

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