What users are saying about
11 Ratings
1 Ratings
11 Ratings
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Score 8 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.6
MyPBX
Agent dashboard
CloudTalk
7.7
MyPBX
Validate callers
CloudTalk
7.3
MyPBX
Outbound response
CloudTalk
7.9
MyPBX
Call forwarding
CloudTalk
7.8
MyPBX
Click-to-call (CTC)
CloudTalk
7.7
MyPBX
Warm transfer
CloudTalk
7.5
MyPBX
Predictive dialing
CloudTalk
7.2
MyPBX
Interactive voice response
CloudTalk
7.5
MyPBX
REST APIs
CloudTalk
7.5
MyPBX
Call scripts
CloudTalk
7.5
MyPBX
Call tracking
CloudTalk
7.6
MyPBX
Multichannel integration
CloudTalk
7.7
MyPBX
CRM software integration
CloudTalk
7.9
MyPBX

Workforce Optimization (WFO)

CloudTalk
7.7
MyPBX
Inbound call routing
CloudTalk
7.9
MyPBX
Omnichannel inbound routing
CloudTalk
7.4
MyPBX
Recording
CloudTalk
7.6
MyPBX
Quality management
CloudTalk
8.0
MyPBX
Call analytics
CloudTalk
8.0
MyPBX
Historical reporting
CloudTalk
7.7
MyPBX
Live reporting
CloudTalk
7.6
MyPBX
Customer surveys
CloudTalk
7.2
MyPBX
Customer interaction analytics
CloudTalk
7.6
MyPBX

Cloud PBX

CloudTalk
MyPBX
8.5
Hosted PBX
CloudTalk
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
CloudTalk
MyPBX
6.0
User templates
CloudTalk
MyPBX
9.0
Call reports
CloudTalk
MyPBX
9.0

Call Management

CloudTalk
MyPBX
8.8
Answering rules
CloudTalk
MyPBX
7.0
Call recording
CloudTalk
MyPBX
9.0
Call park
CloudTalk
MyPBX
9.0
Call screening
CloudTalk
MyPBX
9.0
Message alerts
CloudTalk
MyPBX
10.0

VoIP system collaboration

CloudTalk
MyPBX
7.0
Audio conferencing
CloudTalk
MyPBX
7.0

Pros

CloudTalk

  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Stanislav Bouda | TrustRadius Reviewer

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 3 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

MyPBX

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.7
Based on 9 answers
Because it solves all problems we faced initially and it makes us data-driven team with its HubSpot integration. CloudTalk is a good investment if you are keen to track actions in your team.
Faruk Aydin | TrustRadius Reviewer

MyPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Ieva Lukstiņa | TrustRadius Reviewer

MyPBX

No answers on this topic

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MyPBX Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison