CloudTalk vs. Ring.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudTalk
Score 9.5 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
Ring.io
Score 9.0 out of 10
N/A
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.N/A
Pricing
CloudTalkRing.io
Editions & Modules
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
No answers on this topic
Offerings
Pricing Offerings
CloudTalkRing.io
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CloudTalkRing.io
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.7
45 Ratings
15% above category average
Ring.io
-
Ratings
Agent dashboard9.945 Ratings00 Ratings
Validate callers9.740 Ratings00 Ratings
Outbound response9.941 Ratings00 Ratings
Call forwarding9.840 Ratings00 Ratings
Click-to-call (CTC)9.739 Ratings00 Ratings
Warm transfer9.631 Ratings00 Ratings
Predictive dialing10.025 Ratings00 Ratings
Interactive voice response9.829 Ratings00 Ratings
REST APIs9.530 Ratings00 Ratings
Call scripts9.225 Ratings00 Ratings
Call tracking9.436 Ratings00 Ratings
Multichannel integration9.830 Ratings00 Ratings
CRM software integration9.836 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
9.8
42 Ratings
17% above category average
Ring.io
-
Ratings
Inbound call routing9.936 Ratings00 Ratings
Omnichannel inbound routing9.929 Ratings00 Ratings
Recording9.838 Ratings00 Ratings
Quality management9.834 Ratings00 Ratings
Call analytics9.940 Ratings00 Ratings
Historical reporting9.837 Ratings00 Ratings
Live reporting9.835 Ratings00 Ratings
Customer surveys9.827 Ratings00 Ratings
Customer interaction analytics9.826 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
CloudTalk
-
Ratings
Ring.io
9.0
5 Ratings
19% above category average
Contact preview00 Ratings8.95 Ratings
Dialer-CRM integration00 Ratings9.05 Ratings
Call notes & tags00 Ratings9.05 Ratings
Automatic call logging00 Ratings9.05 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
CloudTalk
-
Ratings
Ring.io
9.0
5 Ratings
14% above category average
Outbound dialing00 Ratings9.05 Ratings
Inbound routing00 Ratings9.04 Ratings
Custom caller ID00 Ratings9.05 Ratings
Click-to-call00 Ratings9.05 Ratings
Recorded voicemail drop00 Ratings9.05 Ratings
Dialer contact import00 Ratings9.04 Ratings
Campaign & list management00 Ratings9.05 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
CloudTalk
-
Ratings
Ring.io
7.7
5 Ratings
2% below category average
Follow-up calls00 Ratings10.04 Ratings
Dialer reporting & analytics00 Ratings5.15 Ratings
Dialer compliance00 Ratings8.15 Ratings
Best Alternatives
CloudTalkRing.io
Small Businesses
Nextiva Contact Center
Nextiva Contact Center
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudTalkRing.io
Likelihood to Recommend
9.9
(45 ratings)
9.0
(5 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
7.7
(5 ratings)
-
(0 ratings)
Support Rating
3.6
(11 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
CloudTalkRing.io
Likelihood to Recommend
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review
Ring.io
If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.
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Pros
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Read full review
Ring.io
  • Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
  • Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
  • Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.
Read full review
Cons
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Read full review
Ring.io
  • Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.
Read full review
Likelihood to Renew
CloudTalk.io
It is working and affordable
Read full review
Ring.io
No answers on this topic
Usability
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Ring.io
No answers on this topic
Support Rating
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Read full review
Ring.io
No answers on this topic
Alternatives Considered
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Read full review
Ring.io
Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.
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Return on Investment
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read full review
Ring.io
  • This is our first time using it
  • We use this over InsideSales - which has been a great decision
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.