Cloudways vs. DigitalOcean

Cloudways has been a great fit for our organization and has allowed us to host as many sites as we need and scale those websites. We have a paid service plan and their team of support agents is the best that I have ever worked with. They have helped us through numerous scenarios over the years and are always there 24/7/365. From simple questions to the most complex hat we could come up with they are always willing to roll up their sleeves and see issues through to completion.

Incentivized

DigitalOcean is a powerful tool with respect to the services and pricing that it offers. It is easier than other products and also provides servers that are inexpensive with great performance. DigitalOcean also offers additional add-ons such as additional IP addresses, scheduling of backups, etc. One of the best advantages is that it is efficient and is open source. Although, it is suited for a firm that is looking to cut down cost. Also, it is not suited for an organization where the dev/platform/DBA team is less experienced.

Incentivized

• Automatic Daily One Click Restore Backups
• Integrated CDN
• Easy & Intuitive Alternate Interface to cPanel and WHM
• Very Affordable for High Specs
• 24/7 Customer Support is Extremely Helpful
• Serve & Application Management is a Breeze
• Choose from Multiple Server Locations

• Ease of use - You can get set up with a new server in a matter of minutes. It doesn't get any easier than that.
• Support - The public forums are incredibly helpful as are the official help articles. I've never needed to contact the support team because of this. All of the information is at my fingertips.
• Pricing - We're only paying $10/mo for a solution that gives our customers more confidence in us and is a selling point for us.

Incentivized

• Their free alternative to WP Rocket could be made more user-friendly and easier to understand
• Create a function to automatically report heavy usage to specific email IDs

Incentivized

• Some products/services available on other Cloud providers aren't available, but they seem to be catching up as they add new products like Managed SQL DBs.
• While they have FreeBSD droplets (VMs), support for *BSD OSs is limited. I.e. the new monitoring agent only works on Linux.
• There are no regions available on South America.
• They don't seem to offer enterprise-level products, even basic ones as Windows Server, MS SQL Server, Oracle products, etc.

Incentivized

I've been very happy with it for my purposes and I plan to continue to use DigitalOcean for the foreseeable future!

Incentivized

They are constantly improving their dashboards and interface to make it easier to use and find the things that we use the most. It's a lot of features to pack in to one UI and they have done a great job of making it user friendly. Their layout is intuitive and easy to learn and is extremely granular. We are able to control every aspect of our websites and applications from an individual level from scaling, to cache, to DNS, security, WAF, and everything in between.

Incentivized

With DigitalOcean it is very easy to start up a server/droplet. They have several templates and server images to select from, and they have good instructions on how to get a server set up and started. The monitoring tools in the dashboard look good and are easy to understand.

Incentivized

Have not found a single second of down time myself. Superior availability.

Incentivized

Very quick response and high performance, you have to fine tune configurations on your machines though.

Incentivized

Technical support is just 2-3 clicks away and the Cloudways homepage and the operators are available almost 24/7. They also are able to answer any kind of question related to their services, whether economical or technical. I sometimes made mistakes while using their services and they have been keen to help me, and fixed my problems really fast.

They have always been fast, and the process has been straight-forward. I haven't had to use it enough to be frustrated with it, to be honest, and when I have an issue they fix it. As with all support, I wish it felt more human, but they are doing aces.

Incentivized

VPS and dedicated hosting are costly, Therefore cloud hosting provides a cheaper way to own a powerful server, and IP is dedicated as well. Cloudways was the decision because:

1) Easy to set up without any linux commands we can set up the server

2) Live chat for technical help. (Excellent agents, they helped out of the scope issues too)

Incentivized

I chose DigitalOcean over Oracle Cloud because it's simpler, more cost-effective, and quicker to deploy. DigitalOcean’s intuitive interface allows me to manage servers easily, while Oracle Cloud is more complex and suited for larger enterprises. Also, DigitalOcean’s transparent pricing helps control costs, unlike Oracle’s more intricate and complex pricing model.

Incentivized

Great scalability, you can start with small plans and move up to premium features at a very good price.

Incentivized

• It simplified our systems, it's Cloudways + mainwp for maintenance and hosting now.
• It allowed us to save on server maintenance work costs.
• The email is easy to spin up around it if someone doesn't want google workspace.

Incentivized

• DigitalOcean has very competitive egress pricing, which has been positive for reducing our costs when running services with a large amounts of data transfer
• DigitalOcean templates have helped us quickly launch services that would otherwise require a lot of configuration (saving time)
• We haven't had much in the way of negative ROI impacts using DigitalOcean as we don't use it extensively for our core product, but based on personal project experience it can require more engineering time to get up and running with than some other infrastructure services like Heroku. This has been one of the greatest barriers in pushing its adoption in our organization.

Incentivized