What users are saying about
16 Ratings
16 Ratings
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Score 9 out of 100
6 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Clover

Clover is perfect for restaurants, as well as any customer-facing company (whether a restaurant or other retail, etc.) that has multiple employees thanks to its shift management. Clover is great when you are trying out different promotional offers and discounts as well, such as happy hours at restaurants. It is less appropriate for a small business with very few employees, or a sole proprietorship, which might not use all the extra features Clover has to offer.
Anonymous | TrustRadius Reviewer

Square for Retail

The Square app is always on my phone, so it is easy for me to take donations on the spot or process donations easily after an event where donor info is provided. I will be upgrading our readers this year to the "chip" version to make it easier at our November fundraiser. Sometimes I have donors call me to give a donation over the phone. Square makes the process so easy. It doesn't capture donor info, so I am prepared to do that separately. The emails from each transaction arrive quickly. Pulling reports is easy within their dashboard.
Terri Betts | TrustRadius Reviewer

Pros

Clover

  • User experience
  • Payment transactions
  • Customer support
Anonymous | TrustRadius Reviewer

Square for Retail

  • Easy to use.
  • The app can be downloaded to any phone.
  • Can do some customization.
  • Can be used with or without the reader.
Terri Betts | TrustRadius Reviewer

Cons

Clover

  • The setup of the app could use some improvement.
  • I feel like the app is a little confusing to navigate.
  • This may be difficult for older users who are not as comfortable or savvy in an app setting.
Ashley Beal | TrustRadius Reviewer

Square for Retail

  • This may just be me, but I want some additional customizations for our biggest annual fundraiser, so that we can differentiate between donations, chance drawings, etc.
Terri Betts | TrustRadius Reviewer

Usability

Clover

Clover 9.3
Based on 3 answers
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
Anonymous | TrustRadius Reviewer

Square for Retail

No score
No answers yet
No answers on this topic

Support Rating

Clover

Clover 8.3
Based on 3 answers
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
Anonymous | TrustRadius Reviewer

Square for Retail

No score
No answers yet
No answers on this topic

Alternatives Considered

Clover

Clover is great because they have their own equipment, but it would be nice to make it more mobile and use it on an app from anywhere. Sometimes we go to events and have to use Square, which is another great option. For small businesses I would definitely recommend using something like Square because it doesn't have the monthly fees, it is by transaction only.
Kirsten Rodriguez | TrustRadius Reviewer

Square for Retail

I have looked at some other options, but Square continually won out for ease of use, cost, and functionality. I'm so glad that it is basically with me wherever I go.
Terri Betts | TrustRadius Reviewer

Return on Investment

Clover

  • Increased cashflow for clients
  • Small setup time
  • Robust
Anonymous | TrustRadius Reviewer

Square for Retail

  • It made taking credit card donations at our events so much easier -- donors like that.
  • Over the phone donations are easier -- our donors like that too.
  • It was a step we needed to take to make on the spot mobile giving easier for us.
Terri Betts | TrustRadius Reviewer

Pricing Details

Clover

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square for Retail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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