What users are saying about
3 Ratings
Top Rated
437 Ratings
3 Ratings
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Score 9.4 out of 100
Top Rated
437 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloze
Zoho CRM
7.7
Customer data management / contact management
Cloze
Zoho CRM
8.0
Workflow management
Cloze
Zoho CRM
8.0
Territory management
Cloze
Zoho CRM
7.7
Opportunity management
Cloze
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Cloze
Zoho CRM
7.1
Contract management
Cloze
Zoho CRM
7.5
Quote & order management
Cloze
Zoho CRM
7.4
Interaction tracking
Cloze
Zoho CRM
8.2
Channel / partner relationship management
Cloze
Zoho CRM
7.4

Customer Service & Support

Cloze
Zoho CRM
7.5
Case management
Cloze
Zoho CRM
7.6
Call center management
Cloze
Zoho CRM
7.3
Help desk management
Cloze
Zoho CRM
7.6

Marketing Automation

Cloze
Zoho CRM
8.0
Lead management
Cloze
Zoho CRM
8.1
Email marketing
Cloze
Zoho CRM
7.9

CRM Project Management

Cloze
Zoho CRM
7.8
Task management
Cloze
Zoho CRM
8.0
Billing and invoicing management
Cloze
Zoho CRM
7.6
Reporting
Cloze
Zoho CRM
7.8

CRM Reporting & Analytics

Cloze
Zoho CRM
8.0
Forecasting
Cloze
Zoho CRM
7.7
Pipeline visualization
Cloze
Zoho CRM
8.0
Customizable reports
Cloze
Zoho CRM
8.2

Customization

Cloze
Zoho CRM
8.4
Custom fields
Cloze
Zoho CRM
8.5
Custom objects
Cloze
Zoho CRM
8.3
Scripting environment
Cloze
Zoho CRM
8.5
API for custom integration
Cloze
Zoho CRM
8.0

Security

Cloze
Zoho CRM
8.1
Single sign-on capability
Cloze
Zoho CRM
8.0
Role-based user permissions
Cloze
Zoho CRM
8.3

Social CRM

Cloze
Zoho CRM
7.4
Social data
Cloze
Zoho CRM
7.4
Social engagement
Cloze
Zoho CRM
7.4

Integrations with 3rd-party Software

Cloze
Zoho CRM
7.4
Marketing automation
Cloze
Zoho CRM
7.6
Compensation management
Cloze
Zoho CRM
7.3

Platform

Cloze
Zoho CRM
7.0
Mobile access
Cloze
Zoho CRM
7.0

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Cloze

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Cloze

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Cloze

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Cloze

No answers on this topic

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloze Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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