ClubReady vs. Omnify vs. Timely booking & payments system

Overall, we like it and appreciate it's functions as a company. We appreciate that it does almost everything that we need and use. As previously stated, some of our executive leadership wants certain reports that ClubReady does not have and we do not have the ability to create custom reports

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.

Incentivized

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• Scheduling
• Sales
• Checking members in

• Omnify's customer service during setup is excellent. Very knowledgeable and patient.
• Omnify's seems infinitely customizable to suit any need.
• Omnify's web presence is simple to use to make a reservation.
• Omnify can be customized to include pictures of your business, facility, etc.

• Integration with Google Calendar allows avoiding double ups
• Automatic appointment bookings with SMS reminders
• Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
• Multiple Staff Members to be booked
• Facebook Integration, allows people to book from Facebook

Incentivized

Independently Invited by TrustRadius

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• We cannot create custom reports
• Certain membership packages are hard to create
• With deals we have for personal training, we cannot audit memberships

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• UI/UX
• Cloud based system
• Has to be more customer friendly

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

We use both of these simultaneously. Hubspot talks to ClubReady and updates deals and new prospects for us. Hubspot is not as user friendly which can be more frustrating. With training so many part time employees we love the easy to understand feature ClubReady has since we have people of all age rages using it.

Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Cost effective
• ROI is great
• User friendly

• My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way.

• Bragging rights, yes. Always cool to tell how automated your business is.
• ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
• Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
• No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info