Cognito Forms vs. Pollfish

It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...

Again, when it comes to quick, DIY research it is one of the best options I've seen! Capable of a lot and very reliable, stable platform with quality respondents. They also automatically do bad data checks while in field, which saves time and effort on the back end and makes it easier to trust the results. Also, passing this to a colleague who is less skilled when it comes to research is less of an issue since their team also reviews every survey before launch

Incentivized

• New Hire Form - It announces the new hire and provides direction to several departments on their needs, computer, phone, security level, etc.
• Terminations - We use it to shut off security, badges, computers, track phone, electronics, etc.
• Temp Form - It provides an avenue to enter them into our payroll system for tracking hours, also, for the start and end dates.

Incentivized

• Pollfish is very intuitive to use. If you understand how survey questions and answer options are structured, building the surveys themselves is pretty simple.
• When you do run into problems, the customer service through the chat agent on the site is second to none. They are always very responsive and have answered any question I've ever had very quickly and very clearly.
• Pollfish automatically can break you data down into several interesting subcategories. But it's also very easy to break your pool down into one that's very custom, and that's something that other survey companies charge quite a bit for.

Incentivized

• It isnt the most user friendly if you have someone who isnt experienced
• Learning curve is pretty high
• Should be easier to customise the formatting

Incentivized

• Prohibiting participants who don't fit your requirements. I've seen times where someone will literally say in a free responses question that they marked an answer, got rejected from a study, then opened the link again and selected a new answer to be able to participate.
• An easy way to remove participants who are "bad responses" and have the results view upload seamlessly.
• Maybe an AI function that helps you remove bias from quesitons.

Incentivized

We have been using Cognito Forms for over 5 years. We find it very easy use and it is part of the programs we use on a daily basis.

Incentivized

I think it is limited in being a browser only application. If there was a native software application that hosted Pollfish to eliminate some of the lag time working in surveys, I think that would be a big value add. Sometimes the platform gets too bogged online when trying to add things into the survey.

Incentivized

Very friendly and helpful, but typically takes at least one day to respond. However, when they do respond they dive right into the specific form I ask about and tell me exactly how to fix what I need help with

Incentivized

I have not used any other programs like Cognito Forms. I have been with my company for almost two years. I very much like the ease of this system and its capabilities. I like knowing everyone is using the same thing. I do not foresee us making any changes to our current use of Cognito Forms.

Incentivized

Honestly, it came down to having a user-friendly platform at an affordable cost. For the type of analysis we do, we don’t need a heavy, highly complex solution like Qualtrics -- after trying it, we found it far too intimidating and expensive to maintain. Pollfish provides a strong balance of capabilities with reliable data, and we can create, launch, and collect results within hours. I’ve considered exploring other options, but Pollfish continues to reinvest in the platform and add value, which has kept it aligned with our business needs.

Incentivized

• We've been able to get away from Word and pdf forms and build a functionality that is conditional on form content
• The speed of getting a good-enough version up and running to meet an immediate business need is outstanding
• The cost of improving a set of almost good-enough forms or propagating a change in business rules is depressing

• At least a couple of our new business wins this year were attributed to prospective clients appreciating the thorough research our new business team conducted preparing for the pitch. We used Pollfish to collect the data for that research.
• We accelerated several deliverables being able to design, field and analyze surveys "un-house" using Pollfish rather than waiting for a 3rd party full-service vendor to return the survey data to us.

Incentivized