What users are saying about
20 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

ConceptDraw DIAGRAM

Likelihood to recommend? Overall, absolutely. I'm very satisfied with ConceptDraw and wouldn't hesitate to recommend it. I found it very easy to get up and running producing flow chart diagrams. I find it intuitive, flexible and it does what it says. Moreover it's very much an "alive" product with regular updates
Anonymous | TrustRadius Reviewer

SmartDraw

I believe SmartDraw is a great tool for small- to mid-sized organizations for simplifying the production and management of org charts. We've also had the PMO experiment with the use of some of their flow charts as well.If an organization has an HCM with the capability of producing (good!) org charts, that is likely the best option... but many that I have used in my 30-year HR career don't. So there is definitely a need for SmartDraw in the market!
Brad Holliday, PHR, SHRM-CP, CBM, MBA | TrustRadius Reviewer

Pros

ConceptDraw DIAGRAM

  • Multiple templates
  • Integration with other tools in the suite
  • An extensive set of samples and examples showing the usage of various types of diagrams
Anonymous | TrustRadius Reviewer

SmartDraw

  • Ability to quickly and efficiently create flowcharts and org charts that are pleasing to the eye.
  • Cloud document storage always a plus. Can access work in progress anywhere.
  • Ability to export in multiple formats to fit your needs.
Anonymous | TrustRadius Reviewer

Cons

ConceptDraw DIAGRAM

  • Keyboard shortcuts are non-intuitive
  • Re-scaling can be tricky if you don't set the page up correctly at the beginning of your project
Anonymous | TrustRadius Reviewer

SmartDraw

  • SmartDraw can still be a bit slow at times. While the ability to create complex charts and and figures that have multiple connecting (and intersecting) lines has improved, there are still some instances where SmartDraw can improve in (i.e.- sometimes I'm forced to freeze lines that I don't want a newly created line to automatically connect to).
  • Restructuring the ribbon to be more user friendly and intuitive could also go a long way. I am not sure why text alignment is all the way to the right of the ribbon on the user interface. It is nearly non-existent when I minimize my window. To me, the functionality in the Design ribbon does not make sense (only because I use PowerPoint and Word on a daily basis). Design is more content creation and editing, sort of like the functionality in the Home ribbon.
  • Creating additional right mouse click shortcut options would also save lots of time. I don't want to have to go to the ribbon every time I need to group or ungroup different sets.
  • Printing and properly adjusting printing is a nightmare. It is not intuitive, manually adjusting only complicates things, and there aren't enough options that allow for properly adjusting your window for printing. Printing functionality is too complex and a real deterrent when attempting to share content with clients.
Anonymous | TrustRadius Reviewer

Usability

ConceptDraw DIAGRAM

ConceptDraw DIAGRAM 6.4
Based on 2 answers
It needs a bunch of work. For the price it could be better. And even though I am using it still I find it very difficult to use but I make it work
Matthew James | TrustRadius Reviewer

SmartDraw

No score
No answers yet
No answers on this topic

Support Rating

ConceptDraw DIAGRAM

ConceptDraw DIAGRAM 8.5
Based on 4 answers
I've never had any major problems with the ConceptDraw team. Actually, they update their software frequently. It's always small updates, but they're necessary to make sure it will work properly. I had a question one time and decided to send to them. The problem was solved in less than three hours, which I believe is a really good point to consider.
Gabriel Favero | TrustRadius Reviewer

SmartDraw

SmartDraw 8.5
Based on 4 answers
They are always very helpful, we get computers every two years and I have to call them to move the license from one computer to another and they do it with a smile in their voice!
Trish Kootstra | TrustRadius Reviewer

Alternatives Considered

ConceptDraw DIAGRAM

ConceptDraw DIAGRAM is the best value for the money and has a very extensive set of ready to use libraries and solutions.
Anonymous | TrustRadius Reviewer

SmartDraw

Indigo Studio and Visio were other products used in my department.We chose SmartDraw over Visio on both features and cost.
Cyndi Recker | TrustRadius Reviewer

Return on Investment

ConceptDraw DIAGRAM

  • Quick to produce charts.
  • Hassle free.
  • And that word again - it's "intuitive."
Anonymous | TrustRadius Reviewer

SmartDraw

  • Positive impact - easier to create professional looking drawing and send back and forth to superintendent for editing.
  • Easier to e-mail copies or drawing changes to our customers.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConceptDraw DIAGRAM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$199*

* per user

SmartDraw

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison