What users are saying about
Top Rated
120 Ratings
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Top Rated
243 Ratings
Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

LogMeIn Rescue

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Top Rated
243 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
LogMeIn Rescue
Remote monitoring
ConnectWise Automate
9.3
LogMeIn Rescue
Network device monitoring
ConnectWise Automate
7.5
LogMeIn Rescue
Multiple Server Monitoring
ConnectWise Automate
9.4
LogMeIn Rescue
Multi-device monitoring
ConnectWise Automate
9.1
LogMeIn Rescue
Automated alerts and notifications
ConnectWise Automate
9.0
LogMeIn Rescue

Management Tasks

ConnectWise Automate
8.8
LogMeIn Rescue
Patch Management
ConnectWise Automate
8.9
LogMeIn Rescue
Service configuration management
ConnectWise Automate
8.7
LogMeIn Rescue
Software and hardware inventory
ConnectWise Automate
8.9
LogMeIn Rescue
Policy-based automation
ConnectWise Automate
8.6
LogMeIn Rescue

Reporting

ConnectWise Automate
7.6
LogMeIn Rescue
Performance data reports
ConnectWise Automate
8.3
LogMeIn Rescue
Customizable reporting
ConnectWise Automate
8.2
LogMeIn Rescue
Data visualization
ConnectWise Automate
7.5
LogMeIn Rescue
Risk analysis
ConnectWise Automate
6.5
LogMeIn Rescue

Security

ConnectWise Automate
8.3
LogMeIn Rescue
Data backup and recovery
ConnectWise Automate
7.4
LogMeIn Rescue
Antivirus and malware management
ConnectWise Automate
8.6
LogMeIn Rescue
Adinistraor access control
ConnectWise Automate
9.0
LogMeIn Rescue

Remote Administration

ConnectWise Automate
LogMeIn Rescue
8.5
Screen sharing
ConnectWise Automate
LogMeIn Rescue
9.6
File transfer
ConnectWise Automate
LogMeIn Rescue
8.6
Instant message
ConnectWise Automate
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
ConnectWise Automate
LogMeIn Rescue
8.4
Access to sleeping/powered-off computers
ConnectWise Automate
LogMeIn Rescue
8.1
Over-the-Internet remote session
ConnectWise Automate
LogMeIn Rescue
9.1
Initiate remote control from mobile
ConnectWise Automate
LogMeIn Rescue
7.7
Remote management of servers & workstations
ConnectWise Automate
LogMeIn Rescue
9.0
Remote Active Directory® management
ConnectWise Automate
LogMeIn Rescue
8.4
Centralized management dashboard
ConnectWise Automate
LogMeIn Rescue
8.0
Session record
ConnectWise Automate
LogMeIn Rescue
8.8
Annotations
ConnectWise Automate
LogMeIn Rescue
8.6
Monitoring and Alerts
ConnectWise Automate
LogMeIn Rescue
7.3
Multi-platform remote control
ConnectWise Automate
LogMeIn Rescue
8.9

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.6
Based on 16 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
No answer on this topic is available.

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 7.7
Based on 36 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

LogMeIn Rescue

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Screenshots

LogMeIn Rescue

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
LogMeIn Rescue
8.4

Likelihood to Renew

ConnectWise Automate
8.0
LogMeIn Rescue
8.9

Usability

ConnectWise Automate
3.2
LogMeIn Rescue
8.6

Reliability and Availability

ConnectWise Automate
LogMeIn Rescue
9.1

Performance

ConnectWise Automate
3.0
LogMeIn Rescue
9.1

Support Rating

ConnectWise Automate
8.0
LogMeIn Rescue
7.7

Online Training

ConnectWise Automate
7.1
LogMeIn Rescue

Implementation Rating

ConnectWise Automate
7.3
LogMeIn Rescue
6.4

Scalability

ConnectWise Automate
LogMeIn Rescue
9.1

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