ConnectWise Automate vs. LogMeIn Rescue by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
ConnectWise AutomateLogMeIn Rescue by GoTo
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AutomateLogMeIn Rescue by GoTo
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ConnectWise AutomateLogMeIn Rescue by GoTo
Considered Both Products
ConnectWise Automate
Chose ConnectWise Automate
Before LabTech, we used Kaseya 6, which was terrible. Currently with LabTech, we use ConnectWise for our ticketing, PRTG and Auvik for network monitoring. We selected LabTech, because it met our price point and they are a local company, that we can easily work with to meet our …
Chose ConnectWise Automate
The larger RMMs compare side by side fairly well -- a more compelling argument for deciding on an RMM has to do with your PSA (and integrating with it) and other tools (AV, backups, etc.) -- and integrating with those. CWA integrates well with the tools we use - so it's an …
Chose ConnectWise Automate
LabTech is a more flexible platform if you are wanting to do scripting etc., but Kaseya is much more intuitive and reliable.
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
ConnectWise is just terrible in many, many ways.
Top Pros
Top Cons
Features
ConnectWise AutomateLogMeIn Rescue by GoTo
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
6.1
21 Ratings
18% below category average
LogMeIn Rescue by GoTo
-
Ratings
Remote monitoring7.221 Ratings00 Ratings
Network device monitoring5.120 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
6.3
21 Ratings
13% below category average
LogMeIn Rescue by GoTo
-
Ratings
Patch Management5.920 Ratings00 Ratings
Policy-based automation6.921 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ConnectWise Automate
-
Ratings
LogMeIn Rescue by GoTo
8.2
165 Ratings
1% below category average
Screen sharing00 Ratings9.6160 Ratings
File transfer00 Ratings8.6150 Ratings
Instant message00 Ratings7.189 Ratings
Secure remote access with Smart Card authentication00 Ratings8.327 Ratings
Access to sleeping/powered-off computers00 Ratings7.340 Ratings
Over-the-Internet remote session00 Ratings9.1160 Ratings
Initiate remote control from mobile00 Ratings7.142 Ratings
Remote management of servers & workstations00 Ratings9.768 Ratings
Remote Active Directory® management00 Ratings8.432 Ratings
Centralized management dashboard00 Ratings9.849 Ratings
Session record00 Ratings7.6113 Ratings
Annotations00 Ratings6.941 Ratings
Monitoring and Alerts00 Ratings6.776 Ratings
Multi-platform remote control00 Ratings8.8116 Ratings
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No answers on this topic

Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
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User Ratings
ConnectWise AutomateLogMeIn Rescue by GoTo
Likelihood to Recommend
7.5
(58 ratings)
8.8
(181 ratings)
Likelihood to Renew
10.0
(4 ratings)
8.9
(19 ratings)
Usability
7.0
(4 ratings)
7.8
(33 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
3.0
(4 ratings)
9.1
(1 ratings)
Support Rating
7.0
(14 ratings)
8.0
(38 ratings)
Online Training
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
8.9
(3 ratings)
Configurability
10.0
(1 ratings)
8.2
(1 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ConnectWise AutomateLogMeIn Rescue by GoTo
Likelihood to Recommend
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
Read full review
GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
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Pros
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Read full review
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
Cons
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Read full review
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Likelihood to Renew
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
Usability
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
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GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
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Reliability and Availability
ConnectWise
No answers on this topic
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
Performance
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Online Training
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Implementation Rating
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Read full review
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Read full review
Alternatives Considered
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
Read full review
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
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Scalability
ConnectWise
No answers on this topic
GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
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GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.