What users are saying about
Top Rated
120 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
29 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

ManageEngine OpManager

Great for managing infrastructure on the same LAN. Does not work to monitor Azure/AWS metrics.
humberto martinez | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
ManageEngine OpManager
Remote monitoring
ConnectWise Automate
9.3
ManageEngine OpManager
Network device monitoring
ConnectWise Automate
7.5
ManageEngine OpManager
Multiple Server Monitoring
ConnectWise Automate
9.4
ManageEngine OpManager
Multi-device monitoring
ConnectWise Automate
9.1
ManageEngine OpManager
Automated alerts and notifications
ConnectWise Automate
9.0
ManageEngine OpManager

Management Tasks

ConnectWise Automate
8.8
ManageEngine OpManager
Patch Management
ConnectWise Automate
8.9
ManageEngine OpManager
Service configuration management
ConnectWise Automate
8.7
ManageEngine OpManager
Software and hardware inventory
ConnectWise Automate
8.9
ManageEngine OpManager
Policy-based automation
ConnectWise Automate
8.6
ManageEngine OpManager

Reporting

ConnectWise Automate
7.6
ManageEngine OpManager
Performance data reports
ConnectWise Automate
8.3
ManageEngine OpManager
Customizable reporting
ConnectWise Automate
8.2
ManageEngine OpManager
Data visualization
ConnectWise Automate
7.5
ManageEngine OpManager
Risk analysis
ConnectWise Automate
6.5
ManageEngine OpManager

Security

ConnectWise Automate
8.3
ManageEngine OpManager
Data backup and recovery
ConnectWise Automate
7.4
ManageEngine OpManager
Antivirus and malware management
ConnectWise Automate
8.6
ManageEngine OpManager
Adinistraor access control
ConnectWise Automate
9.0
ManageEngine OpManager

Network Performance Monitoring

ConnectWise Automate
ManageEngine OpManager
8.2
Automated network device discovery
ConnectWise Automate
ManageEngine OpManager
9.0
Network monitoring
ConnectWise Automate
ManageEngine OpManager
9.0
Baseline threshold calculation
ConnectWise Automate
ManageEngine OpManager
8.4
Alerts
ConnectWise Automate
ManageEngine OpManager
9.2
Network capacity planning
ConnectWise Automate
ManageEngine OpManager
7.4
Packet capture analysis
ConnectWise Automate
ManageEngine OpManager
7.6
Network mapping
ConnectWise Automate
ManageEngine OpManager
7.0
Customizable reports
ConnectWise Automate
ManageEngine OpManager
7.6
Wireless infrastructure monitoring
ConnectWise Automate
ManageEngine OpManager
8.3
Hardware health monitoring
ConnectWise Automate
ManageEngine OpManager
8.6

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

ManageEngine OpManager

  • Central Console for top-down view.
  • Custom alerts to alert me of high-traffic usage.
  • Custom reports for management.
Mike Maner | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

ManageEngine OpManager

  • Some legacy products is complicated to add.
  • They need to study about MIB files to customize certain values.
  • Network knowledge is needed to configure the SNMP on the routers and configure the server where the Opmanager will be so that it can reach all your networks.
Daniel J. Canto Bonilla | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

ManageEngine OpManager

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

ManageEngine OpManager

ManageEngine OpManager 9.0
Based on 2 answers
I feel it can complete with other tools if they can improve little bit more.
rohit rana | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

ManageEngine OpManager

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

ManageEngine OpManager

ManageEngine OpManager 8.9
Based on 6 answers
At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.
humberto martinez | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

ManageEngine OpManager

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

ManageEngine OpManager

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

ManageEngine OpManager

The other competing products in functionality stack up pretty good but pricing is always a lot higher for what you get with the other solutions for small/medium sized companies use.
Ray Koch | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

ManageEngine OpManager

  • If you provide OpManager with the device credentials, it will take care of the rest. This lessens involvement in setup and decreases time to turn up.
  • OpManager is a tool that keeps you informed at any time of the day or night about the status of any device included in the library.
  • OpManager is scalable and fits perfectly to any small business or large enterprise.
Mike Maner | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine OpManager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$245*

* per installation

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
ManageEngine OpManager
8.6

Likelihood to Renew

ConnectWise Automate
8.0
ManageEngine OpManager

Usability

ConnectWise Automate
3.2
ManageEngine OpManager
9.0

Performance

ConnectWise Automate
3.0
ManageEngine OpManager

Support Rating

ConnectWise Automate
8.0
ManageEngine OpManager
8.9

Online Training

ConnectWise Automate
7.1
ManageEngine OpManager

Implementation Rating

ConnectWise Automate
7.3
ManageEngine OpManager

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