ConnectWise RMM vs. Freshservice
ConnectWise RMM vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise RMM | N/A | ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their… | N/A | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Discount available for annual billing. | ||||||||||||||
More Pricing Information |
ConnectWise RMM | Freshservice | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ConnectWise RMM | Freshservice | |
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Small Businesses | Panda Systems Management Score 9.4 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | TeamViewer Score 8.5 out of 10 | ManageEngine ServiceDesk Plus Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise RMM | Freshservice | |
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Likelihood to Recommend | 7.3 (7 ratings) | 8.7 (143 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (7 ratings) |
Usability | - (0 ratings) | 9.5 (13 ratings) |
Availability | - (0 ratings) | 9.0 (5 ratings) |
Performance | - (0 ratings) | 7.9 (6 ratings) |
Support Rating | - (0 ratings) | 8.3 (107 ratings) |
In-Person Training | - (0 ratings) | 7.3 (1 ratings) |
Online Training | - (0 ratings) | 7.2 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (8 ratings) |
Configurability | - (0 ratings) | 8.0 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (3 ratings) |
Ease of integration | - (0 ratings) | 6.6 (7 ratings) |
Product Scalability | - (0 ratings) | 8.1 (6 ratings) |
Professional Services | - (0 ratings) | 8.6 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (4 ratings) |
Vendor pre-sale | - (0 ratings) | 7.1 (5 ratings) |
ConnectWise RMM | Freshservice | |
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Likelihood to Recommend | ConnectWise
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Pros | ConnectWise
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Cons | ConnectWise
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Likelihood to Renew | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Usability | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Reliability and Availability | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Performance | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Support Rating | ConnectWise No answers on this topic | ![]() Freshworks Inc
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In-Person Training | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Online Training | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Implementation Rating | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Alternatives Considered | ConnectWise
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Contract Terms and Pricing Model | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Scalability | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Professional Services | ConnectWise No answers on this topic | ![]() Freshworks Inc
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Return on Investment | ConnectWise
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ScreenShots | Freshservice Screenshots |