ScreenConnect vs. WorkPatterns

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ScreenConnect
Score 8.8 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.N/A
WorkPatterns
Score 8.5 out of 10
N/A
WorkPatterns is designed for team managements, enabling continuous 1:1 feedback, collaborative meetings, recognition, goal tracking, and workflow management all in one place.
$8
per month per user
Pricing
ScreenConnectWorkPatterns
Editions & Modules
No answers on this topic
Startup
$8
per month per user
Growth
$500
per month per user
Offerings
Pricing Offerings
ScreenConnectWorkPatterns
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ScreenConnectWorkPatterns
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ScreenConnect
7.0
616 Ratings
14% below category average
WorkPatterns
-
Ratings
Screen sharing10.0586 Ratings00 Ratings
File transfer9.3559 Ratings00 Ratings
Instant message6.3493 Ratings00 Ratings
Secure remote access with Smart Card authentication7.074 Ratings00 Ratings
Access to sleeping/powered-off computers4.5305 Ratings00 Ratings
Over-the-Internet remote session10.0592 Ratings00 Ratings
Initiate remote control from mobile8.0383 Ratings00 Ratings
Remote management of servers & workstations9.0508 Ratings00 Ratings
Remote Active Directory® management5.0168 Ratings00 Ratings
Centralized management dashboard7.3473 Ratings00 Ratings
Session record5.5311 Ratings00 Ratings
Annotations5.5260 Ratings00 Ratings
Monitoring and Alerts5.5183 Ratings00 Ratings
Multi-platform remote control4.7393 Ratings00 Ratings
Best Alternatives
ScreenConnectWorkPatterns
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ScreenConnectWorkPatterns
Likelihood to Recommend
9.0
(616 ratings)
8.5
(2 ratings)
Likelihood to Renew
10.0
(40 ratings)
-
(0 ratings)
Usability
8.0
(45 ratings)
-
(0 ratings)
Availability
10.0
(5 ratings)
-
(0 ratings)
Performance
10.0
(9 ratings)
-
(0 ratings)
Support Rating
8.2
(63 ratings)
-
(0 ratings)
Online Training
7.5
(24 ratings)
-
(0 ratings)
Implementation Rating
10.0
(20 ratings)
-
(0 ratings)
Configurability
10.0
(5 ratings)
-
(0 ratings)
Product Scalability
10.0
(16 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(4 ratings)
-
(0 ratings)
Vendor pre-sale
5.0
(4 ratings)
-
(0 ratings)
User Testimonials
ScreenConnectWorkPatterns
Likelihood to Recommend
ConnectWise
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Read full review
WorkPatterns
WordPatterns is very easy to use and keeps a direct line of communication with updates for your team and Manager(s). This tool takes collaboration way past the likes of Microsoft Teams. With everyone having an idea of your activities, information can easily be shared with useful and effective suggestions being provided by one and all. Timelines are easier to address and the level of precedence given to tasks can increase as well as decrease. It is easier to set achievable goals and the rest of the team can be involved in this process, to help reduce the time taken and to complete projects in time and on schedule. In terms of having direct communication with Management, it is invaluable as information can be sent there and then or later on. There is less of the cumbersome messaging involved in other Apps. It's also great for Appraisal/Performance reviews etc.
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Pros
ConnectWise
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
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WorkPatterns
  • organized
  • efficient
  • collaborative
  • productive
  • time-saving
Read full review
Cons
ConnectWise
  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
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WorkPatterns
  • Possible to delete work of others easily
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Likelihood to Renew
ConnectWise
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
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WorkPatterns
No answers on this topic
Usability
ConnectWise
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
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WorkPatterns
No answers on this topic
Reliability and Availability
ConnectWise
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
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WorkPatterns
No answers on this topic
Performance
ConnectWise
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
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WorkPatterns
No answers on this topic
Support Rating
ConnectWise
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
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WorkPatterns
No answers on this topic
Online Training
ConnectWise
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
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WorkPatterns
No answers on this topic
Implementation Rating
ConnectWise
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
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WorkPatterns
No answers on this topic
Alternatives Considered
ConnectWise
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
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WorkPatterns
No answers on this topic
Scalability
ConnectWise
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
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WorkPatterns
No answers on this topic
Return on Investment
ConnectWise
  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
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WorkPatterns
  • Increased efficiency
  • Improved Collaboration
  • More effective Management
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ScreenShots

ScreenConnect Screenshots

Screenshot of the guest page, where end-users enter a code to join a session with a technicianScreenshot of connecting from a Windows machine to a macOS machineScreenshot of the Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of the Access view of the Host page, where a technician can connect to unattended machinesScreenshot of the toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machine

WorkPatterns Screenshots

Screenshot of WorkPatterns