Consensus vs. Kindful (discontinued, now part of Bloomerang)

Within the last 6 months, I've run a personal A/B test on opportunities with and without Consensus videos being sent after every meeting. Those opportunities where I sent Consensus videos after every meeting had a >50% likelihood of closing and/or progressed past the Proposal phase. Those opportunities where I did not send Consensus video, I was left unanswered more often than not

Kindful is well suited when:

• Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor
• Small to medium sized organizations looking for an affordable but powerful donor database/CRM
• Need a powerful but user friendly tool with customizable reports

Kindful is not well suited when:

• You need very advanced customization such as the ability to built entire custom screens
• You need to track donations in multiple currencies

Incentivized

• The ability to tailor demos and demoboards to show various functionality of the product.
• We appreciate the features Consensus has to customize demos in various forms.
• The customer service and post-sales trainings the Consensus team has held for our company have been extremely beneficial. I personally appreciated learning how demos are better received when they're not 'perfect'

Incentivized

• We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
• Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
• Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
• Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.

Incentivized

• The front-end UX could be improved to look and feel more like a mature SaaS solution
• There's a limited amount of help resources to assist throughout the video building process
• I'd like to see more integrations with broader SaaS solutions to unlock more use cases (i.e. Engaging in group formats, long-form webinars, etc)

• Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
• The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.

Incentivized

Consensus has been a valuable and vital sales tool at every stage of our sales cycle. In the very early stages of prospect education, you can send videos to get them familiar and up to speed with our product without a solution consultant's involvement. It is also a very powerful tool at the later stages of the sales cycle, with the ability to tailor demos and intro videos and record exec alignment itro videos, which we have had great success with

Incentivized

It only took me a matter of minutes to onboard myself to Consensus and start utilizing it with my clients. The platform is very simple to set up and straight forward to use. Most platforms take time to learn how to use and navigate but Consensus was very easy to pick up and use as a first time user.

Incentivized

From operations, support, and donor management, Kindful's UX and UI are top-notch.

Incentivized

I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.

Incentivized

We did not find a similar solution that could provide the prospect experience Consensus provides. We did not seriously evaluate any other platform like we did with Consensus. Consensus allows your prospects to select their interests and only show them the relevant parts of your product. No other software we evaluated could do it like Consensus

Because of the easy-to-use drag-and-drop function, teams do not have to call website design-proficient professionals to assist them since Populr also supports collaboration and entire teams can work together to come up with a beautifully designed website and one that is readable.

Incentivized

• I closed 3 deals last year by prospects using Consensus and finding additional modules they wanted to purchase.
• Consensus speed up the buying process in 6 of my deals last year to close in quarter.
• Consensus saved me time from doing additional live demos.

• Kindful's customer service team has saved us a lot of time and effort by being extremely helpful. I can't speak highly enough about the customer service they offer.
• We spend a lot of time cleaning our data base. I wish Kindful had a cleaner integration process.

Incentivized