What users are saying about

Constant Contact vs dotMailer

Constant Contact
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
720 Ratings
dotMailer
15 Ratings

Constant Contact

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
720 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Based on 720 reviews and ratings

dotMailer

15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Based on 15 reviews and ratings

Feature Set Ratings

  • dotMailer ranks higher in 1 feature set: Email & Online Marketing

Email & Online Marketing

7.7

Constant Contact

77%
9.0

dotMailer

90%
dotMailer ranks higher in 7/9 features
dotMailer ranks higher in 7/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
9.0
90%
1 Rating

Dynamic content

7.6
76%
82 Ratings
9.0
90%
1 Rating

Ability to test dynamic content

7.5
75%
81 Ratings
9.0
90%
1 Rating

Landing pages

7.6
76%
56 Ratings
N/A
0 Ratings

A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings

Mobile optimization

8.0
80%
85 Ratings
9.0
90%
1 Rating

Email deliverability reporting

8.6
86%
135 Ratings
9.0
90%
2 Ratings

List management

8.4
84%
90 Ratings
9.0
90%
1 Rating

Triggered drip sequences

6.7
67%
47 Ratings
9.0
90%
1 Rating

Reporting & Analytics

7.8

Constant Contact

78%

dotMailer

Feature Set Not Supported
N/A
Constant Contact ranks higher in 3/3 features
Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
N/A
0 Ratings

Standard reports

8.2
82%
87 Ratings
N/A
0 Ratings

Custom reports

7.5
75%
58 Ratings
N/A
0 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

dotMailer

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Attribute Ratings

  • dotMailer is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
9.0

dotMailer

90%
2 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
10.0

dotMailer

100%
1 Rating

Usability

10.0

Constant Contact

100%
9 Ratings

dotMailer

N/A
0 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings

dotMailer

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

dotMailer

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings

dotMailer

N/A
0 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

dotMailer

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings

dotMailer

N/A
0 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

dotMailer

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

dotMailer

Well suited for a company with a larger marketing budget as this is a costly program compared to the other ESPs. If your use case is not eCommerce, you would probably be better off with a standard ESP like Drip.

Read full review

Tim Berman | TrustRadius Reviewer
Tim Berman
View all 2 answers on this topic

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

dotMailer

  • Easy Editor - no HTML required. It's very easy to drag and drop your elements, customizing the campaign according to your needs.
  • Reports- the reports are robust, showing you your open rates, browsers used, who clicked what, etc. It is easy to section out this information and deliver it to the appropriate stakeholders.
  • Templates - building your own template library makes creating and sending campaigns and quick and easy experience. In a global company like ours, it also enables consistency across the brand locations throughout the world.

Read full review

Amanda Kocefas | TrustRadius Reviewer
Amanda Kocefas
View all 2 answers on this topic

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

dotMailer

  • Integration is overly complex.
  • Cannot progressively profile from anything other than an email address.
  • Too expensive.

Read full review

Tim Berman | TrustRadius Reviewer
Tim Berman
View all 2 answers on this topic

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details
—

dotMailer

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$150 per month

dotMailer Editions & Modules

Edition
Growth$150.001
Professional$500.001
  1. per month
Additional Pricing Details
—

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

Read full review

Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
Ty Swartz, CPP, USN Ret.
View all 21 answers on this topic

dotMailer

dotMailer 10.0
Based on 1 answer
Since this is used on a global scale and it is preferable to all of our brands, I cannot see us switching to a different provider. We have built years worth of contacts and templates within our current system, which saves our marketing team a lot of time when putting together future campaigns. All of them are mobile optimized which makes it even easier to work with

Read full review

Amanda Kocefas | TrustRadius Reviewer
Amanda Kocefas
View all 1 answers on this topic

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

Read full review

Giselle Aguiar | TrustRadius Reviewer
Giselle Aguiar
View all 9 answers on this topic

dotMailer

No score
No answers yet
No answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

dotMailer

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

dotMailer

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

dotMailer

No score
No answers yet
No answers on this topic

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

dotMailer

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

dotMailer

DotMailer is built for eCommerce. Drip, ActiveCampaign, and Infusionsoft are not eCommerce platforms out of the box, though they can be tailored to that use case. DotMailer is especially geared toward retail businesses.

Read full review

Tim Berman | TrustRadius Reviewer
Tim Berman
View all 2 answers on this topic

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

dotMailer

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource

Read full review

Terri Betts | TrustRadius Reviewer
Terri Betts
View all 106 answers on this topic

dotMailer

  • Better customer service
  • Increased brand awareness
  • Increased brand engagement
  • Streamlined processes
  • Regular communication with customers
  • Increased audience/reach

Read full review

Amanda Kocefas | TrustRadius Reviewer
Amanda Kocefas
View all 2 answers on this topic

Add comparison