What users are saying about

Constant Contact vs Thryv

Constant Contact
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Top Rated
716 Ratings
Thryv
14 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100

Based on 716 reviews and ratings

Thryv

14 Ratings
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Score 8.6 out of 100

Based on 14 reviews and ratings

Feature Set Ratings

  • Constant Contact ranks higher in 1 feature set: Reporting & Analytics
  • Thryv ranks higher in 1 feature set: Email & Online Marketing

Email & Online Marketing

7.7

Constant Contact

77%
9.2

Thryv

92%
Thryv ranks higher in 7/9 features
Thryv ranks higher in 7/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
N/A
0 Ratings

Dynamic content

7.6
76%
82 Ratings
9.2
92%
5 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
9.6
96%
5 Ratings

Landing pages

7.6
76%
56 Ratings
10.0
100%
1 Rating

A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings

Mobile optimization

8.0
80%
85 Ratings
9.1
91%
6 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
8.8
88%
7 Ratings

List management

8.4
84%
90 Ratings
8.8
88%
5 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
8.6
86%
3 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
6.8

Thryv

68%
Thryv ranks higher in 2/3 features
Thryv ranks higher in 2/3 features

Dashboards

7.8
78%
87 Ratings
9.5
95%
5 Ratings

Standard reports

8.2
82%
87 Ratings
8.9
89%
5 Ratings

Custom reports

7.5
75%
58 Ratings
2.0
20%
1 Rating

Pre-Send Testing

8.1

Constant Contact

81%

Thryv

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Lead Management

Constant Contact

Feature Set Not Supported
N/A
8.3

Thryv

83%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features

Lead nurturing

N/A
0 Ratings
8.9
89%
5 Ratings

Data quality management

N/A
0 Ratings
8.9
89%
5 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
7.1
71%
5 Ratings

Campaign Management

Constant Contact

Feature Set Not Supported
N/A
9.7

Thryv

97%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
9.5
95%
3 Ratings

Event/webinar marketing

N/A
0 Ratings
10.0
100%
2 Ratings

Social Media Marketing

Constant Contact

Feature Set Not Supported
N/A
6.9

Thryv

69%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features

Social sharing and campaigns

N/A
0 Ratings
9.8
98%
6 Ratings

Social profile integration

N/A
0 Ratings
4.0
40%
1 Rating

Platform & Infrastructure

Constant Contact

Feature Set Not Supported
N/A
8.7

Thryv

87%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features

API

N/A
0 Ratings
8.5
85%
2 Ratings

Role-based workflow & approvals

N/A
0 Ratings
8.8
88%
2 Ratings

Customizability

N/A
0 Ratings
8.9
89%
5 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 2 areas: Usability, Support Rating
  • Thryv is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
9.2

Thryv

92%
6 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings

Thryv

N/A
0 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
9.0

Thryv

90%
2 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings

Thryv

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

Thryv

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
9.7

Thryv

97%
5 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

Thryv

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings

Thryv

N/A
0 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

Thryv

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Thryv

Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.

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Dona Carlisle | TrustRadius Reviewer
Dona Carlisle
View all 6 answers on this topic

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Thryv

  • Allows me to send unlimited socail media posts and emails.
  • Allows me to collect information on customer.
  • Allows me to have all my customers info in one safe place.
  • Creates posts for my social media 12 times a month.
  • Keeps my webite up to date and helps me with updates.
  • Has the most amazing customer service via chat and phone.

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Lisa Newman | TrustRadius Reviewer
Lisa Newman
View all 6 answers on this topic

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Thryv

  • I await the day that Thryv can integrate with Xero.
  • Google Messages integration would be handy.
  • There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details
—

Thryv

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Thryv Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

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Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
Ty Swartz, CPP, USN Ret.
View all 21 answers on this topic

Thryv

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

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Giselle Aguiar | TrustRadius Reviewer
Giselle Aguiar
View all 9 answers on this topic

Thryv

Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.

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Greg Swacker | TrustRadius Reviewer
Greg Swacker
View all 2 answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

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Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

Thryv

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

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Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

Thryv

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

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Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

Thryv

Thryv 9.7
Based on 5 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

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Anonymous | TrustRadius Reviewer
Verified User
View all 5 answers on this topic

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

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Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

Thryv

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

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Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.

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Donna-sue Carpenter | TrustRadius Reviewer
Donna-sue Carpenter
View all 6 answers on this topic

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Thryv

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource

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Terri Betts | TrustRadius Reviewer
Terri Betts
View all 106 answers on this topic

Thryv

  • The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
  • Thryv has made it easier for my clients to share documents with me in a safe manner.
  • Overall the scheduler has saved me time and money. And it automates my calendar for easier management.

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Dona Carlisle | TrustRadius Reviewer
Dona Carlisle
View all 6 answers on this topic

Screenshots

Constant Contact

—

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