What users are saying about
Constant Contact
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
716 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 716 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- Constant Contact ranks higher in 1 feature set: Reporting & Analytics
- Thryv ranks higher in 1 feature set: Email & Online Marketing
Email & Online Marketing

7.7
Constant Contact
77%
9.2
Thryv
92%
Thryv ranks higher in 7/9 features
Thryv ranks higher in 7/9 features
WYSIWYG email editor

7.8
78%
82 Ratings
N/A
0 Ratings
Dynamic content

7.6
76%
82 Ratings
9.2
92%
5 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings
9.6
96%
5 Ratings
Landing pages

7.6
76%
56 Ratings
10.0
100%
1 Rating
A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings
Mobile optimization

8.0
80%
85 Ratings
9.1
91%
6 Ratings
Email deliverability reporting

8.6
86%
135 Ratings
8.8
88%
7 Ratings
List management

8.4
84%
90 Ratings
8.8
88%
5 Ratings
Triggered drip sequences

6.7
67%
47 Ratings
8.6
86%
3 Ratings
Reporting & Analytics

7.8
Constant Contact
78%
6.8
Thryv
68%
Thryv ranks higher in 2/3 features
Thryv ranks higher in 2/3 features
Dashboards

7.8
78%
87 Ratings
9.5
95%
5 Ratings
Standard reports

8.2
82%
87 Ratings
8.9
89%
5 Ratings
Custom reports

7.5
75%
58 Ratings
2.0
20%
1 Rating
Pre-Send Testing

8.1
Constant Contact
81%
Thryv
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings
Lead Management

Constant Contact
Feature Set Not Supported
N/A
8.3
Thryv
83%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
Lead nurturing

N/A
0 Ratings
8.9
89%
5 Ratings
Data quality management

N/A
0 Ratings
8.9
89%
5 Ratings
Automated sales alerts and tasks

N/A
0 Ratings
7.1
71%
5 Ratings
Campaign Management

Constant Contact
Feature Set Not Supported
N/A
9.7
Thryv
97%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Calendaring

N/A
0 Ratings
9.5
95%
3 Ratings
Event/webinar marketing

N/A
0 Ratings
10.0
100%
2 Ratings
Social Media Marketing

Constant Contact
Feature Set Not Supported
N/A
6.9
Thryv
69%
Thryv ranks higher in 2/2 features
Thryv ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings
9.8
98%
6 Ratings
Social profile integration

N/A
0 Ratings
4.0
40%
1 Rating
Platform & Infrastructure

Constant Contact
Feature Set Not Supported
N/A
8.7
Thryv
87%
Thryv ranks higher in 3/3 features
Thryv ranks higher in 3/3 features
API

N/A
0 Ratings
8.5
85%
2 Ratings
Role-based workflow & approvals

N/A
0 Ratings
8.8
88%
2 Ratings
Customizability

N/A
0 Ratings
8.9
89%
5 Ratings
Attribute Ratings
- Constant Contact is rated higher in 2 areas: Usability, Support Rating
- Thryv is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings
9.2
Thryv
92%
6 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings
Thryv
N/A
0 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings
9.0
Thryv
90%
2 Ratings
Availability

9.0
Constant Contact
90%
4 Ratings
Thryv
N/A
0 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings
Thryv
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings
9.7
Thryv
97%
5 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating
Thryv
N/A
0 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings
Thryv
N/A
0 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating
Thryv
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesThryv
Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
Owner / Virtual Assistant
VA On The Spot LLCManagement Consulting, 1-10 employees
Pros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesThryv
- Allows me to send unlimited socail media posts and emails.
- Allows me to collect information on customer.
- Allows me to have all my customers info in one safe place.
- Creates posts for my social media 12 times a month.
- Keeps my webite up to date and helps me with updates.
- Has the most amazing customer service via chat and phone.
Owner
Printwise PromotionsApparel & Fashion, 1-10 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesThryv
- I await the day that Thryv can integrate with Xero.
- Google Messages integration would be handy.
- There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.

Verified User
Account Manager in Other
Accounting Company, 1-10 employeesPricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—Thryv
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Thryv Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
Thryv
No score
No answers yet
No answers on this topic
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
Thryv
Thryv 9.0
Based on 2 answers
It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Sales Manager
Seiler PlasticsPlastics, 11-50 employees
Reliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesThryv
No score
No answers yet
No answers on this topic
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesThryv
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesThryv
Thryv 9.7
Based on 5 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

Verified User
Employee in Social Media
Marketing & Advertising Company, 11-50 employeesImplementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesThryv
No score
No answers yet
No answers on this topic
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesThryv
Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
SMS Routing Manager
TelintelTelecommunications, 51-200 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesThryv
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
Thryv
- The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
- Thryv has made it easier for my clients to share documents with me in a safe manner.
- Overall the scheduler has saved me time and money. And it automates my calendar for easier management.
Owner / Virtual Assistant
VA On The Spot LLCManagement Consulting, 1-10 employees