What users are saying about
Constant Contact
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Top Rated
719 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 719 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- Constant Contact ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

7.7
Constant Contact
77%

7.5
WebEngage
75%
Constant Contact ranks higher in 7/9 features
Constant Contact ranks higher in 7/9 features
WYSIWYG email editor

7.8
78%
82 Ratings
N/A
0 Ratings
Dynamic content

7.6
76%
82 Ratings
7.4
74%
6 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings
7.7
77%
6 Ratings
Landing pages

7.6
76%
56 Ratings
N/A
0 Ratings
A/B testing

7.4
74%
52 Ratings
N/A
0 Ratings
Mobile optimization

8.0
80%
85 Ratings
6.5
65%
5 Ratings
Email deliverability reporting

8.6
86%
135 Ratings
7.1
71%
6 Ratings
List management

8.4
84%
90 Ratings
7.9
79%
6 Ratings
Triggered drip sequences

6.7
67%
47 Ratings
8.3
83%
6 Ratings
Reporting & Analytics

7.8
Constant Contact
78%

7.2
WebEngage
72%
Constant Contact ranks higher in 3/3 features
Constant Contact ranks higher in 3/3 features
Dashboards

7.8
78%
87 Ratings
7.5
75%
6 Ratings
Standard reports

8.2
82%
87 Ratings
7.5
75%
6 Ratings
Custom reports

7.5
75%
58 Ratings
6.7
67%
6 Ratings
Pre-Send Testing

8.1
Constant Contact
81%

WebEngage
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings
Lead Management

Constant Contact
Feature Set Not Supported
N/A

6.3
WebEngage
63%
WebEngage ranks higher in 2/2 features
WebEngage ranks higher in 2/2 features
Lead nurturing

N/A
0 Ratings
6.8
68%
5 Ratings
Automated sales alerts and tasks

N/A
0 Ratings
5.8
58%
5 Ratings
Campaign Management

Constant Contact
Feature Set Not Supported
N/A

7.0
WebEngage
70%
WebEngage ranks higher in 2/2 features
WebEngage ranks higher in 2/2 features
Calendaring

N/A
0 Ratings
8.0
80%
5 Ratings
Event/webinar marketing

N/A
0 Ratings
6.0
60%
4 Ratings
Platform & Infrastructure

Constant Contact
Feature Set Not Supported
N/A

7.2
WebEngage
72%
WebEngage ranks higher in 4/4 features
WebEngage ranks higher in 4/4 features
API

N/A
0 Ratings
8.3
83%
6 Ratings
Role-based workflow & approvals

N/A
0 Ratings
7.2
72%
5 Ratings
Customizability

N/A
0 Ratings
7.0
70%
5 Ratings
Integration with Salesforce.com

N/A
0 Ratings
6.2
62%
5 Ratings
Attribute Ratings
- Constant Contact is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings

8.1
WebEngage
81%
6 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings

WebEngage
N/A
0 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings

WebEngage
N/A
0 Ratings
Availability

9.0
Constant Contact
90%
4 Ratings

WebEngage
N/A
0 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings

WebEngage
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings

WebEngage
N/A
0 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating

WebEngage
N/A
0 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings

WebEngage
N/A
0 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating

WebEngage
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesWebEngage
WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
Product Manager
MoglixBusiness Supplies & Equipment, 501-1000 employees
Pros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesWebEngage
- Ease in creating user journeys.
- Easy implementation of APIs.
- Good reporting dashboard and scheduling features.
- Segmentation of the users is easy.
Deputy Manager - Digital Marketing
ADDA52Computer Games, 201-500 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesWebEngage
- Relays
- Onsite should have more options of templates.
- Backend support for better reachability of the channels.
- Cohort studies should be more customizable.
Deputy Manager - Digital Marketing
ADDA52Computer Games, 201-500 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—WebEngage
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—WebEngage Editions & Modules
—
Additional Pricing Details
Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
WebEngage
No score
No answers yet
No answers on this topic
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
WebEngage
No score
No answers yet
No answers on this topic
Reliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesWebEngage
No score
No answers yet
No answers on this topic
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesWebEngage
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesWebEngage
No score
No answers yet
No answers on this topic
Implementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesWebEngage
No score
No answers yet
No answers on this topic
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesWebEngage
WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
Product Manager
MoglixBusiness Supplies & Equipment, 501-1000 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesWebEngage
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
WebEngage
- Helped in lowering cost of marketing.
- Driving higher volume of Direct Sales.
- Increasing conversion rate on the website.
- Increasing lead to sale ratio.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employees