What users are saying about
25 Ratings
1 Ratings
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Score 7 out of 100
25 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Creatio
9.5
Customer data management / contact management
Contactability
6.0
Creatio
9.9
Workflow management
Contactability
7.0
Creatio
9.6
Territory management
Contactability
7.0
Creatio
9.1
Opportunity management
Contactability
7.0
Creatio
9.6
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Creatio
9.4
Contract management
Contactability
5.0
Creatio
9.5
Quote & order management
Contactability
6.0
Creatio
10.0
Interaction tracking
Contactability
7.0
Creatio
9.2
Channel / partner relationship management
Contactability
6.0
Creatio
9.4

Customer Service & Support

Contactability
4.3
Creatio
9.1
Case management
Contactability
4.0
Creatio
9.7
Call center management
Contactability
5.0
Creatio
8.5
Help desk management
Contactability
4.0
Creatio
9.1

Marketing Automation

Contactability
6.0
Creatio
9.6
Lead management
Contactability
6.0
Creatio
9.6
Email marketing
Contactability
6.0
Creatio
9.5

CRM Project Management

Contactability
6.7
Creatio
9.0
Task management
Contactability
6.0
Creatio
9.4
Billing and invoicing management
Contactability
7.0
Creatio
8.2
Reporting
Contactability
7.0
Creatio
9.5

CRM Reporting & Analytics

Contactability
6.3
Creatio
9.4
Forecasting
Contactability
6.0
Creatio
9.4
Pipeline visualization
Contactability
7.0
Creatio
9.4
Customizable reports
Contactability
6.0
Creatio
9.5

Customization

Contactability
7.0
Creatio
9.9
Custom fields
Contactability
7.0
Creatio
9.9
Custom objects
Contactability
8.0
Creatio
9.9
Scripting environment
Contactability
6.0
Creatio
10.0
API for custom integration
Contactability
Creatio
9.7

Security

Contactability
6.5
Creatio
9.2
Single sign-on capability
Contactability
7.0
Creatio
9.1
Role-based user permissions
Contactability
6.0
Creatio
9.2

Social CRM

Contactability
7.0
Creatio
9.4
Social data
Contactability
6.0
Creatio
9.2
Social engagement
Contactability
8.0
Creatio
9.7

Integrations with 3rd-party Software

Contactability
7.0
Creatio
8.4
Marketing automation
Contactability
6.0
Creatio
8.4
Compensation management
Contactability
8.0
Creatio

Platform

Contactability
6.0
Creatio
9.0
Mobile access
Contactability
6.0
Creatio
9.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Rating Summary

Likelihood to Recommend

Contactability
7.0
Creatio
9.4

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