What users are saying about
1 Ratings
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Score 7 out of 100
13 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Less Annoying CRM
8.8
Customer data management / contact management
Contactability
6.0
Less Annoying CRM
10.0
Workflow management
Contactability
7.0
Less Annoying CRM
10.0
Territory management
Contactability
7.0
Less Annoying CRM
8.7
Opportunity management
Contactability
7.0
Less Annoying CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Less Annoying CRM
8.8
Contract management
Contactability
5.0
Less Annoying CRM
7.5
Quote & order management
Contactability
6.0
Less Annoying CRM
6.9
Interaction tracking
Contactability
7.0
Less Annoying CRM
10.0
Channel / partner relationship management
Contactability
6.0
Less Annoying CRM
7.7

Customer Service & Support

Contactability
4.3
Less Annoying CRM
9.4
Case management
Contactability
4.0
Less Annoying CRM
8.8
Call center management
Contactability
5.0
Less Annoying CRM
Help desk management
Contactability
4.0
Less Annoying CRM
10.0

Marketing Automation

Contactability
6.0
Less Annoying CRM
8.5
Lead management
Contactability
6.0
Less Annoying CRM
8.9
Email marketing
Contactability
6.0
Less Annoying CRM
8.1

CRM Project Management

Contactability
6.7
Less Annoying CRM
8.3
Task management
Contactability
6.0
Less Annoying CRM
8.8
Billing and invoicing management
Contactability
7.0
Less Annoying CRM
Reporting
Contactability
7.0
Less Annoying CRM
7.8

CRM Reporting & Analytics

Contactability
6.3
Less Annoying CRM
7.5
Forecasting
Contactability
6.0
Less Annoying CRM
7.4
Pipeline visualization
Contactability
7.0
Less Annoying CRM
8.3
Customizable reports
Contactability
6.0
Less Annoying CRM
6.8

Customization

Contactability
7.0
Less Annoying CRM
9.1
Custom fields
Contactability
7.0
Less Annoying CRM
10.0
Custom objects
Contactability
8.0
Less Annoying CRM
Scripting environment
Contactability
6.0
Less Annoying CRM
8.1
API for custom integration
Contactability
Less Annoying CRM
9.1

Security

Contactability
6.5
Less Annoying CRM
8.2
Single sign-on capability
Contactability
7.0
Less Annoying CRM
Role-based user permissions
Contactability
6.0
Less Annoying CRM
8.2

Social CRM

Contactability
7.0
Less Annoying CRM
Social data
Contactability
6.0
Less Annoying CRM
Social engagement
Contactability
8.0
Less Annoying CRM

Integrations with 3rd-party Software

Contactability
7.0
Less Annoying CRM
Marketing automation
Contactability
6.0
Less Annoying CRM
Compensation management
Contactability
8.0
Less Annoying CRM

Platform

Contactability
6.0
Less Annoying CRM
8.5
Mobile access
Contactability
6.0
Less Annoying CRM
8.5

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability Editions & Modules

Additional Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Rating Summary

Likelihood to Recommend

Contactability
7.0
Less Annoying CRM
10.0

Support Rating

Contactability
Less Annoying CRM
9.1

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