Contentsquare vs. SAP Workforce Analytics

It is well suited to businesses with a full time web analyst that will be using the tools to create actionable reports that drive action in the company. It is less appropriate where companies are just looking for some new tools and it will be forgotten soon after implementation. If a website is critical to your business and you have dedicated resources or consultants to help you understand the data, then it is invaluable. I love it.

SAP Workforce Analytics is well suited for analyzing employees' performance and providing accurate data. It helps us to monitor how our employees are performing their daily duties. Therefore, SAP Workforce Analytics has been a reliable and easy to manage software for our business. The insights provided by this tool allow us to create predictive models for future behaviors.

Incentivized

• The qualitative aspects of user experience are very well captured by ClickTale. We can get solid actionable insights through the various dashboards which track mouse movements, clicks, scrolls, etc.
• The visual conversion funnels give a very good high level view of landing page performance and how they work together.
• The video recordings are especially helpful. The user behavior captured is especially helpful in making decisions about user interface - form fields, call to actions, etc.

• Runs smoothly.
• Haven't had any issues with it.
• Has not ever crashed.

Incentivized

• Looking at isolated recordings without creating a segment, we still have to use the old interface
• User interface has been massively improved but there are a few nags here and there that still need to be addressed
• Mobile and desktop should be shown side by side and not separately

Incentivized

• One of the key areas of improvement, is not in the software itself, but the implementation process into organizations. Sometimes the lack of knowledge of an organization's key driven factors, causes SAP products to not be customized properly for the organization, or the organization's lack of knowledge of all SAP products hinders a produced and effective implementation strategy.
• Ad-hoc reporting lags sometimes, and whether it's server response times or the organization's slow connections, it tends to slow the processes at points.
• The move to V12 for PM forms leaves the customer with limited configuration choices and the administration tools are not yet up to the functionality that customers get using SuccessFactory and the v11 forms.

Incentivized

For small companies with limited user testing budgets, ClickTale serves as a useful user testing tool. When I cannot get the funds for in depth user testing, I always know that I have a baseline of information I can rely on

I had some issues interacting with viewing recordings of a specific page by many users but my impression was that this was going to be fixed.

ContentSquare [(Clicktale)] is going deeper on UX understanding than traditional web analytics tools. You can truly understand how a page is used (where users click or even miss click, on which part of the page they are spending most of their time, if some links are clicked but bad positioned on the page...), and that's a thing you can't really measure trough a traditional web analytics tool.

Incentivized

One of the biggest challenges Oracle HCM Cloud has is that Oracle is still in the development stage, or acquisitions phase, where they are attempting to buy other solutions/companies to better their cloud solution. The product just before Taleo, Fusion, lacked the ability to have all of the necessary apps within the solution. Having said that, SAP Workforce Analytics, has all of what a corporation needs, even though, it is not an organic solution, the overall solution provides all of what its customers had asked for and then some.

Incentivized

• I learned how effective some of our image carousels were. How only 10% of a page visitors were being exposed to only the first slide. People were scrolling down or leaving the page without ever being exposed to 90% of the content. Once I provided this input to stakeholders it was an easy sell to redesign this aspect of the page.
• I used the mouse-move heat map to analyze user interaction with the footer. Showing stakeholders the before and after redesign heat maps did wonders for improving my credibility as an usability analyst.
• We used Clicktale to help analyze our 404 error page effectiveness. Our redesign gave us a 14% lower bounce rate on our redesigned 404 error page. Stakeholders appreciated a quantitative measure to gauge the success of that project.

• Positive effect on ROI as we were able to quickly retrieve useful data on expenses, etc.
• Being able to use the tool across the organisation saved money compared to each department using their own tool
• Little to no downtime improved ROI

Incentivized