What users are saying about
2 Ratings
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135 Ratings
2 Ratings
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Score 8 out of 100

DemandTools

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135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

DemandTools is a great resource for everything from mass upserting records, matching a spreadsheet of records to existing records, and de-duplication of records (including any custom object). I tend to use the Data Loader when I'm executing simple mass inserts or exports instead of DemandTools.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
DemandTools
Customer data management / contact management
ConvergeHub
9.0
DemandTools
Workflow management
ConvergeHub
9.0
DemandTools
Territory management
ConvergeHub
8.0
DemandTools
Opportunity management
ConvergeHub
9.0
DemandTools
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
DemandTools
Contract management
ConvergeHub
8.0
DemandTools
Quote & order management
ConvergeHub
9.0
DemandTools
Interaction tracking
ConvergeHub
8.0
DemandTools
Channel / partner relationship management
ConvergeHub
8.0
DemandTools

Customer Service & Support

ConvergeHub
7.0
DemandTools
Case management
ConvergeHub
7.0
DemandTools

Marketing Automation

ConvergeHub
9.0
DemandTools
Lead management
ConvergeHub
9.0
DemandTools
Email marketing
ConvergeHub
9.0
DemandTools

CRM Project Management

ConvergeHub
9.0
DemandTools
Task management
ConvergeHub
9.0
DemandTools
Billing and invoicing management
ConvergeHub
9.0
DemandTools
Reporting
ConvergeHub
9.0
DemandTools

CRM Reporting & Analytics

ConvergeHub
8.0
DemandTools
Pipeline visualization
ConvergeHub
8.0
DemandTools
Customizable reports
ConvergeHub
8.0
DemandTools

Customization

ConvergeHub
7.5
DemandTools
Custom fields
ConvergeHub
8.0
DemandTools
API for custom integration
ConvergeHub
7.0
DemandTools

Platform

ConvergeHub
9.0
DemandTools
Mobile access
ConvergeHub
9.0
DemandTools

Security

ConvergeHub
9.0
DemandTools
Role-based user permissions
ConvergeHub
9.0
DemandTools

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • Our event management teams have really powerful tools to ensure delegates are cared for by ensuring the right people are always updated with the right information.
  • Our sales teams trust us to always delivery leads to them on time with the right information in the right places.
  • Our IT teams trust marketing to update and look after their data without the need for input and oversight, really speeding up the time and effort taken to perform updates.
Simon Allen | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • I wish the Find ID reports didn't list the results in columns, but in rows below the match, or if it was at least an option. Like if it listed Match1 and Match1a, Match1b, Match1c. Sort of how the dedupe file has Masters and NonMasters.
Sarah Oden Fite | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.2
Based on 13 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.0
Based on 10 answers
Their support is fantastic. Very responsive and helpful. Never had an issue with them that wasn't resolved withing 2 business days.
Jared Wacht | TrustRadius Reviewer

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

I have also used the free Salesforce tools (Workbench and Apex Data Loader). The only thing those tools provide (that I use) over DemandTools is querying (Workbench) and exporting (Apex Data Loader) of deleted records. DemandTools is a superior tool in terms of features and usability for uploading new or manipulating existing data. (It obviously also includes dupe management tools that Workbench and ADL don't, but I don't use those features personally).
Brian Degon | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • Saves hours of work per week when it comes to data imports / updates.
  • Allows my org to centralize responsibility and set standards for data integrity.
  • Automating monthly updates to custom fields on contacts that we use to target our mailing lists has vastly improved our email marketing metrics.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DemandTools Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
DemandTools
8.7

Likelihood to Renew

ConvergeHub
DemandTools
8.2

Usability

ConvergeHub
DemandTools
7.3

Reliability and Availability

ConvergeHub
DemandTools
8.2

Performance

ConvergeHub
DemandTools
5.5

Support Rating

ConvergeHub
DemandTools
9.0

Online Training

ConvergeHub
DemandTools
8.5

Implementation Rating

ConvergeHub
DemandTools
5.0

Scalability

ConvergeHub
DemandTools
5.5

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