What users are saying about
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90 Ratings

DemandTools

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90 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

DemandTools

We use this product extensively. It has helped us improve our data integrity and simplifies mass changes and uploads. The only reason they received a nine from me is because I never give 0 or 10s! It is highly intuitive and they provide amazing access to tutorials and support. I would struggle to stay on top of some of the Salesforce admin duties without this tool.
Anonymous | TrustRadius Reviewer

Pros

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

Cons

DemandTools

  • Information overload for new users, due to the large number of things DemandTools can do (not inherently a bad thing, but still a challenge early-on).
  • In a similar fashion, it's hard to determine what DemandTools can and can't do out-of-the-box.
  • Hard to find documentation that gives a high-level overview of whether DemandTools can do what you want to attempt or not.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Reliability and Availability

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

Performance

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Support Rating

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

DemandTools

I have used many of the native Salesforce functions and they just aren't as user-friendly or quick as DemandTools. There are limitations to how many records you see or change at a time with Salesforce, but with DemandTools, I can easily change 1 million records. I actually just deleted about 4 million records using PowerGrid and trying to accomplish a feat like that in Salesforce would have been frustrating and taken more than twice the time.
Anonymous | TrustRadius Reviewer

Scalability

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

Return on Investment

DemandTools

  • Saves time on matching records that already exist in Salesforce instead of trying to manually match in Excel (or loading in duplicates).
  • We have a huge dataset to manage with records constantly being added to the system. Being able to set it and forget it with our dedupe scenarios allows us to focus on other value-add services for our customers.
Anonymous | TrustRadius Reviewer

Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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