What users are saying about
2 Ratings
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Top Rated
742 Ratings
2 Ratings
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Score 8 out of 100

Zoho CRM

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Top Rated
742 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Platform, Security
  • Zoho CRM ranks higher in 3 feature sets: Customer Service & Support, CRM Reporting & Analytics, Customization

Sales Force Automation

8.3

ConvergeHub

83%
8.0

Zoho CRM

80%
ConvergeHub ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.4
84%
214 Ratings

Workflow management

9.0
90%
1 Rating
7.9
79%
203 Ratings

Territory management

8.0
80%
1 Rating
7.8
78%
152 Ratings

Opportunity management

9.0
90%
1 Rating
8.2
82%
194 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
7.8
78%
191 Ratings

Contract management

8.0
80%
1 Rating
8.3
83%
152 Ratings

Quote & order management

9.0
90%
1 Rating
7.9
79%
155 Ratings

Interaction tracking

8.0
80%
1 Rating
8.0
80%
190 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
7.7
77%
144 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
7.6

Zoho CRM

76%
Zoho CRM ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
7.7
77%
168 Ratings

Call center management

N/A
0 Ratings
7.6
76%
134 Ratings

Help desk management

N/A
0 Ratings
7.5
75%
149 Ratings

Marketing Automation

9.0

ConvergeHub

90%
8.3

Zoho CRM

83%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
8.5
85%
200 Ratings

Email marketing

9.0
90%
1 Rating
8.2
82%
170 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.2

Zoho CRM

82%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.3
83%
193 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.1
81%
140 Ratings

Reporting

9.0
90%
1 Rating
8.2
82%
185 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
1 Rating
8.3
83%
180 Ratings

Customizable reports

8.0
80%
1 Rating
8.2
82%
190 Ratings

Forecasting

N/A
0 Ratings
8.0
80%
169 Ratings

Customization

7.5

ConvergeHub

75%
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 4/4 features

Custom fields

8.0
80%
1 Rating
8.4
84%
214 Ratings

API for custom integration

7.0
70%
1 Rating
7.7
77%
152 Ratings

Custom objects

N/A
0 Ratings
8.1
81%
168 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
137 Ratings

Platform

9.0

ConvergeHub

90%
7.9

Zoho CRM

79%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
7.9
79%
179 Ratings

Security

9.0

ConvergeHub

90%
8.8

Zoho CRM

88%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.8
88%
200 Ratings

Single sign-on capability

N/A
0 Ratings
8.7
87%
179 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
7.8

Zoho CRM

78%
Zoho CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.9
79%
130 Ratings

Social engagement

N/A
0 Ratings
7.8
78%
125 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
7.6

Zoho CRM

76%
Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.9
79%
161 Ratings

Compensation management

N/A
0 Ratings
7.3
73%
107 Ratings

Attribute Ratings

  • Zoho CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
8.4

Zoho CRM

84%
242 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
8.9

Zoho CRM

89%
32 Ratings

Usability

ConvergeHub

N/A
0 Ratings
8.3

Zoho CRM

83%
178 Ratings

Availability

ConvergeHub

N/A
0 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

ConvergeHub

N/A
0 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

ConvergeHub

N/A
0 Ratings
7.0

Zoho CRM

70%
2 Ratings

Online Training

ConvergeHub

N/A
0 Ratings
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

ConvergeHub

N/A
0 Ratings
8.8

Zoho CRM

88%
12 Ratings

Contract Terms and Pricing Model

ConvergeHub

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Product Scalability

ConvergeHub

N/A
0 Ratings
8.5

Zoho CRM

85%
2 Ratings

Professional Services

ConvergeHub

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
Anonymous | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
  • Great reporting section, you can extract some really detailed reports of your leads and their status.
  • User access control and 2-factor authentication are really easy to define and set up.
  • Some really great integrations with Zoho products and Gsuite.
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
  • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
  • There are some things that aren't allowed to be customized that definitely should be
  • Support means well, but they rarely can help
Anonymous | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
Anonymous | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Anonymous | TrustRadius Reviewer

In-Person Training

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Anonymous | TrustRadius Reviewer

Professional Services

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
  • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
  • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Aononna Tazin | TrustRadius Reviewer

Screenshots

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