What users are saying about
2 Ratings
Top Rated
437 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
Top Rated
437 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Zoho CRM
7.7
Customer data management / contact management
ConvergeHub
9.0
Zoho CRM
8.0
Workflow management
ConvergeHub
9.0
Zoho CRM
8.0
Territory management
ConvergeHub
8.0
Zoho CRM
7.7
Opportunity management
ConvergeHub
9.0
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Zoho CRM
7.1
Contract management
ConvergeHub
8.0
Zoho CRM
7.5
Quote & order management
ConvergeHub
9.0
Zoho CRM
7.4
Interaction tracking
ConvergeHub
8.0
Zoho CRM
8.2
Channel / partner relationship management
ConvergeHub
8.0
Zoho CRM
7.4

Customer Service & Support

ConvergeHub
7.0
Zoho CRM
7.5
Case management
ConvergeHub
7.0
Zoho CRM
7.6
Call center management
ConvergeHub
Zoho CRM
7.3
Help desk management
ConvergeHub
Zoho CRM
7.6

Marketing Automation

ConvergeHub
9.0
Zoho CRM
8.0
Lead management
ConvergeHub
9.0
Zoho CRM
8.0
Email marketing
ConvergeHub
9.0
Zoho CRM
7.9

CRM Project Management

ConvergeHub
9.0
Zoho CRM
7.8
Task management
ConvergeHub
9.0
Zoho CRM
8.0
Billing and invoicing management
ConvergeHub
9.0
Zoho CRM
7.6
Reporting
ConvergeHub
9.0
Zoho CRM
7.8

CRM Reporting & Analytics

ConvergeHub
8.0
Zoho CRM
8.0
Pipeline visualization
ConvergeHub
8.0
Zoho CRM
8.0
Customizable reports
ConvergeHub
8.0
Zoho CRM
8.2
Forecasting
ConvergeHub
Zoho CRM
7.7

Customization

ConvergeHub
7.5
Zoho CRM
8.3
Custom fields
ConvergeHub
8.0
Zoho CRM
8.5
API for custom integration
ConvergeHub
7.0
Zoho CRM
8.0
Custom objects
ConvergeHub
Zoho CRM
8.3
Scripting environment
ConvergeHub
Zoho CRM
8.5

Platform

ConvergeHub
9.0
Zoho CRM
7.0
Mobile access
ConvergeHub
9.0
Zoho CRM
7.0

Security

ConvergeHub
9.0
Zoho CRM
8.1
Role-based user permissions
ConvergeHub
9.0
Zoho CRM
8.3
Single sign-on capability
ConvergeHub
Zoho CRM
8.0

Social CRM

ConvergeHub
Zoho CRM
7.4
Social data
ConvergeHub
Zoho CRM
7.4
Social engagement
ConvergeHub
Zoho CRM
7.4

Integrations with 3rd-party Software

ConvergeHub
Zoho CRM
7.4
Marketing automation
ConvergeHub
Zoho CRM
7.6
Compensation management
ConvergeHub
Zoho CRM
7.3

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Zoho CRM
7.9

Likelihood to Renew

ConvergeHub
Zoho CRM
7.6

Usability

ConvergeHub
Zoho CRM
8.0

Reliability and Availability

ConvergeHub
Zoho CRM
9.0

Performance

ConvergeHub
Zoho CRM
9.0

Support Rating

ConvergeHub
Zoho CRM
4.0

Online Training

ConvergeHub
Zoho CRM
8.2

Implementation Rating

ConvergeHub
Zoho CRM
8.0

Add comparison