What users are saying about
2 Ratings
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Based on 2 reviews and ratings
Zoho CRM
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Top Rated
742 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 742 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Platform, Security
- Zoho CRM ranks higher in 3 feature sets: Customer Service & Support, CRM Reporting & Analytics, Customization
Sales Force Automation
8.3
ConvergeHub
83%

8.0
Zoho CRM
80%
ConvergeHub ranks higher in 7/9 features
ConvergeHub ranks higher in 7/9 features
Customer data management / contact management
9.0
90%
1 Rating

8.4
84%
214 Ratings
Workflow management
9.0
90%
1 Rating

7.9
79%
203 Ratings
Territory management
8.0
80%
1 Rating

7.8
78%
152 Ratings
Opportunity management
9.0
90%
1 Rating

8.2
82%
194 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating

7.8
78%
191 Ratings
Contract management
8.0
80%
1 Rating

8.3
83%
152 Ratings
Quote & order management
9.0
90%
1 Rating

7.9
79%
155 Ratings
Interaction tracking
8.0
80%
1 Rating

8.0
80%
190 Ratings
Channel / partner relationship management
8.0
80%
1 Rating

7.7
77%
144 Ratings
Customer Service & Support
7.0
ConvergeHub
70%

7.6
Zoho CRM
76%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Case management
7.0
70%
1 Rating

7.7
77%
168 Ratings
Call center management
N/A
0 Ratings

7.6
76%
134 Ratings
Help desk management
N/A
0 Ratings

7.5
75%
149 Ratings
Marketing Automation
9.0
ConvergeHub
90%

8.3
Zoho CRM
83%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating

8.5
85%
200 Ratings
Email marketing
9.0
90%
1 Rating

8.2
82%
170 Ratings
CRM Project Management
9.0
ConvergeHub
90%

8.2
Zoho CRM
82%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features
Task management
9.0
90%
1 Rating

8.3
83%
193 Ratings
Billing and invoicing management
9.0
90%
1 Rating

8.1
81%
140 Ratings
Reporting
9.0
90%
1 Rating

8.2
82%
185 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Pipeline visualization
8.0
80%
1 Rating

8.3
83%
180 Ratings
Customizable reports
8.0
80%
1 Rating

8.2
82%
190 Ratings
Forecasting
N/A
0 Ratings

8.0
80%
169 Ratings
Customization
7.5
ConvergeHub
75%

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 4/4 features
Zoho CRM ranks higher in 4/4 features
Custom fields
8.0
80%
1 Rating

8.4
84%
214 Ratings
API for custom integration
7.0
70%
1 Rating

7.7
77%
152 Ratings
Custom objects
N/A
0 Ratings

8.1
81%
168 Ratings
Scripting environment
N/A
0 Ratings

7.7
77%
137 Ratings
Platform
9.0
ConvergeHub
90%

7.9
Zoho CRM
79%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating

7.9
79%
179 Ratings
Security
9.0
ConvergeHub
90%

8.8
Zoho CRM
88%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features
Role-based user permissions
9.0
90%
1 Rating

8.8
88%
200 Ratings
Single sign-on capability
N/A
0 Ratings

8.7
87%
179 Ratings
Social CRM
ConvergeHub
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

7.9
79%
130 Ratings
Social engagement
N/A
0 Ratings

7.8
78%
125 Ratings
Integrations with 3rd-party Software
ConvergeHub
Feature Set Not Supported
N/A

7.6
Zoho CRM
76%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

7.9
79%
161 Ratings
Compensation management
N/A
0 Ratings

7.3
73%
107 Ratings
Attribute Ratings
- Zoho CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating

8.4
Zoho CRM
84%
242 Ratings
Likelihood to Renew
ConvergeHub
N/A
0 Ratings

8.9
Zoho CRM
89%
32 Ratings
Usability
ConvergeHub
N/A
0 Ratings

8.3
Zoho CRM
83%
178 Ratings
Availability
ConvergeHub
N/A
0 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance
ConvergeHub
N/A
0 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating
ConvergeHub
N/A
0 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training
ConvergeHub
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training
ConvergeHub
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating
ConvergeHub
N/A
0 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model
ConvergeHub
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability
ConvergeHub
N/A
0 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services
ConvergeHub
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.

Verified User
C-Level Executive in Corporate
Accounting Company, 51-200 employeesPros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesSupport Rating
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employeesContract Terms and Pricing Model
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesProfessional Services
ConvergeHub
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Zoho CRM
- Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
- To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
- Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees