What users are saying about
Top Rated
126 Ratings
Top Rated
126 Ratings
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Score 8.2 out of 100
13 Ratings
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Score 8.9 out of 100

Highlights

Conversica and IBM Watson Assistant are both AI virtual sales assistant software designed to help salespeople automate processes such as lead qualification and meeting scheduling. IBM Watson Assistant and Conversica are both most popular with small to mid-sized businesses, who can leverage sales automation to lessen the workload of their sales team. Conversica is the more popular of the two with larger enterprises, perhaps due to its lead generation features.

Features

Conversica and IBM Watson Assistant both include essential AI virtual sales assistant software features such as sales process automation, but they also have a few standout features that set them apart from each other.

Conversica automatically follows up with leads that don’t quite meet a business’s metrics for them to be reached out to by your sales team. The chatbot and email automation features of Conversica stops potentially interested clients from slipping through the cracks. Conversica can also be easily customized and can use machine learning to better understand the kinds of leads a business is looking for. In addition to generating leads, Conversica can also be used to drive attendance to events such as webinars or conferences.

IBM Watson Assistant is a dedicated chatbot creation software. Compared to other software, IBM Watson Assistant provides a simple process and framework for users to create chatbots with minimal training. IBM Watson Assistant is also built around automatically learning user intent based on a small amount of training data. Users of IBM Watson Assistant claim high user intent accuracy rates with as few as 20 pieces of training data.

Limitations

Though Conversica and IBM Watson Assistant both provide essential AI virtual sales assistant features, they also have a few limitations that are important to consider.

Conversica offers robust chatbot, email automation, and marketing features, but it isn’t as simple to set up as IBM Watson Assistant. Businesses should expect to need some training to get the most out of Conversica. Additionally, Conversica is more limited when creating custom messages or chat behaviors, compared to IBM Watson Assistant, which provides a variety of options for chatbot messaging.

IBM Watson Assistant makes it easy to set up a chatbot that can determine the intent of users, but it doesn’t offer the same lead generation and marketing features included in Conversica. Businesses looking for lead generation from their AI virtual sales assistant to go along with chatbot features may need to consider other options.

Pricing

Conversica is priced depending on what features are needed by the business. Businesses interested in Conversica can get a quote for whatever set of features they need.

IBM Watson Assistant offers a free pricing tier with basic chatbot features for up to 10,000 messages a month. Beyond the free pricing tier, the Plus pricing tier costs $120 per 1,000 users and supports unlimited messaging and provides analytics for up to 30 days. For bigger enterprises or businesses with specific needs, IBM Watson Assistant can be purchased as an enterprise package whose price is dependent on the organization in question as well as the specific feature needs.

Likelihood to Recommend

Conversica

  • Great at helping marketing and sales surface leads that might be interested in your product.
  • Great at working low level leads and see if there are opportunities within a large number of leads
  • Great at providing a more personal touch, ie it looks like it is coming from an actual person vs. a marketing-driven, standardized email.
  • Since you are allowing Conversica to do a lot of the manual work of emailing and working low level leads, it really helps free up work of your sales team which would otherwise cost more.
John Mitzel | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant is well suited if:- The user is a competent programmer with plenty of time to learn the framework.- They are familiar with JSON and have the means to generate JSON structures efficiently and cleanly.Less well suited if:- The expectations of creating a chatbot are not well managed, this is not a "simple" task.
Anonymous | TrustRadius Reviewer

Pros

Conversica

  • Conversica does a good job of prospecting.
  • We love that they have a follow up feature that allows us to hold our staff accountable for reaching out to those who are interested in timely manner.
  • The dashboard in Conversica helps us to both navigate current conversations and leads easily, as well as view the progress of current and past conversations.
Kathy Cannon | TrustRadius Reviewer

IBM Watson Assistant

  • You can create unlimited intent, entity and dialogue to segregate the questions in various groups, capture information and respond correctly. Example: if the visitors want to know about a service that the company offers. You can create intent with all variation of questions, capture necessary information for example industry, size, problems etc, and then respond correctly.
  • You can train Watson Assistant within minutes and test the response.
Anonymous | TrustRadius Reviewer

Cons

Conversica

  • There are some parts of email templates that are not customizable. This makes it difficult to change sentence structure.
  • There are times when the AI assistant is reaching out to leads at the same time as one of our sales reps. Often this is because the salesperson didn't follow the proper process in turning the assistant off but it happens often enough that I wish the process was simplified.
Adriana Zupan | TrustRadius Reviewer

IBM Watson Assistant

  • I'd like to see improved metrics on usage. I'd like to see more about what incoming texts are having difficulty being mapped to an intent.
  • A lot of virtual agents have overlap in so many areas, I'd like to see improved and broader additions to the intent catalog Watson provides so I don't need to program them.
  • I'd like to see Watson assist users with possible areas of intents that are being asked, but not covered in your dialog.
Keegan Gladstone | TrustRadius Reviewer

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Support Rating

Conversica

Conversica 8.6
Based on 129 answers
We had a lot of pushback in the beginning from our sales staff. No one likes it when their weaker areas are pointed out and made public; nor do they like anyone/anything working "their" leads. However, once they saw that Conversica's AI was able to engage leads that were not responding to them, they quickly bought in and are happy to have it!
Joseph Davis | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.3
Based on 82 answers
Implementation went very smooth. They did a nice job of handing off from sales to our support team. They also did well with Salesforce technical questions. There was some things we could not do ourselves and relied completely on the support rep. I didn't like that.
Mike Bryant | TrustRadius Reviewer

IBM Watson Assistant

No score
No answers yet
No answers on this topic

Alternatives Considered

Conversica

We do not see any competitors to Conversica, that offer the same or similar value proposition. We selected Conversica after experiencing disappointing ROIs over 7+ years at predecessor companies, with 90% of the vendors or solution providers out there, none of whom offer anything remotely close to Conversica's services.
Dirk Davis | TrustRadius Reviewer

IBM Watson Assistant

Discovery is an NLP tool best suited to the scenario where you need to look for information in documents rather than conversation-type interaction.
Gustavo Reis | TrustRadius Reviewer

Return on Investment

Conversica

  • No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
  • Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.
David Da Silva | TrustRadius Reviewer

IBM Watson Assistant

  • I can easily say it is the best you can have right now at affordable prices and you can try a free trial.
  • No programming skills needed, easy to learn and adapt.
  • Easy to manage and analyze your service.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

IBM Watson Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Assistant Editions & Modules

Additional Pricing Details

Add comparison