What users are saying about
152 Ratings
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Top Rated
122 Ratings
152 Ratings
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Score 8.6 out of 100

IBM Watson Assistant

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Top Rated
122 Ratings
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Score 8.6 out of 100

Highlights

Conversica and IBM Watson Assistant are both AI virtual sales assistant software designed to help salespeople automate processes such as lead qualification and meeting scheduling. IBM Watson Assistant and Conversica are both most popular with small to mid-sized businesses, who can leverage sales automation to lessen the workload of their sales team. Conversica is the more popular of the two with larger enterprises, perhaps due to its lead generation features.

Features

Conversica and IBM Watson Assistant both include essential AI virtual sales assistant software features such as sales process automation, but they also have a few standout features that set them apart from each other.

Conversica automatically follows up with leads that don’t quite meet a business’s metrics for them to be reached out to by your sales team. The chatbot and email automation features of Conversica stops potentially interested clients from slipping through the cracks. Conversica can also be easily customized and can use machine learning to better understand the kinds of leads a business is looking for. In addition to generating leads, Conversica can also be used to drive attendance to events such as webinars or conferences.

IBM Watson Assistant is a dedicated chatbot creation software. Compared to other software, IBM Watson Assistant provides a simple process and framework for users to create chatbots with minimal training. IBM Watson Assistant is also built around automatically learning user intent based on a small amount of training data. Users of IBM Watson Assistant claim high user intent accuracy rates with as few as 20 pieces of training data.

Limitations

Though Conversica and IBM Watson Assistant both provide essential AI virtual sales assistant features, they also have a few limitations that are important to consider.

Conversica offers robust chatbot, email automation, and marketing features, but it isn’t as simple to set up as IBM Watson Assistant. Businesses should expect to need some training to get the most out of Conversica. Additionally, Conversica is more limited when creating custom messages or chat behaviors, compared to IBM Watson Assistant, which provides a variety of options for chatbot messaging.

IBM Watson Assistant makes it easy to set up a chatbot that can determine the intent of users, but it doesn’t offer the same lead generation and marketing features included in Conversica. Businesses looking for lead generation from their AI virtual sales assistant to go along with chatbot features may need to consider other options.

Pricing

Conversica is priced depending on what features are needed by the business. Businesses interested in Conversica can get a quote for whatever set of features they need.

IBM Watson Assistant offers a free pricing tier with basic chatbot features for up to 10,000 messages a month. Beyond the free pricing tier, the Plus pricing tier costs $120 per 1,000 users and supports unlimited messaging and provides analytics for up to 30 days. For bigger enterprises or businesses with specific needs, IBM Watson Assistant can be purchased as an enterprise package whose price is dependent on the organization in question as well as the specific feature needs.

Attribute Ratings

  • Conversica is rated higher in 3 areas: Usability, Support Rating, Implementation Rating
  • Conversica and IBM Watson Assistant are tied in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.6

Conversica

86%
95 Ratings
8.6

IBM Watson Assistant

86%
72 Ratings

Likelihood to Renew

8.5

Conversica

85%
6 Ratings
8.5

IBM Watson Assistant

85%
4 Ratings

Usability

9.0

Conversica

90%
1 Rating
8.8

IBM Watson Assistant

88%
59 Ratings

Support Rating

8.9

Conversica

89%
137 Ratings
8.8

IBM Watson Assistant

88%
15 Ratings

Online Training

Conversica

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Implementation Rating

8.0

Conversica

80%
127 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Likelihood to Recommend

Conversica

Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Maxwell Colburn | TrustRadius Reviewer

IBM Watson Assistant

It's indeed a great chatbot tool. You can implement it into various other services of your own but will have to buy the license for each from IBM. There is very little tutorial and documentation available, so most of the time you may need to do research for a new feature to be implemented, else there are many pre-made intents and dialogues that is more than enough to fulfil your daily needs.
Maya Galal | TrustRadius Reviewer

Pros

Conversica

  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
John Mitzel | TrustRadius Reviewer

IBM Watson Assistant

  • Step by step process integrates well with existing infrastructure.
  • Machine learning and NLP capabilities are second to none.
  • Data implementation and sanitation are easy.
  • Deployment and registration are very simple.
  • The UI and UX are very intuitive.
  • The training material and peer community groups are very helpful.
Anonymous | TrustRadius Reviewer

Cons

Conversica

  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • It is hard to get used to it in the beginning, better tutorials needed.
  • Exportable chats
  • Since it is being marketed as anyone can use it, I believe they need to implement that in the product because currently, someone from any other background other than data analytics might find it difficult to use.
Anonymous | TrustRadius Reviewer

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1,499 per installation

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

IBM Watson Assistant

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 per month

IBM Watson Assistant Editions & Modules

Edition
Lite$01
Plus$1401
EnterpriseContact for pricing
  1. per month
  2. none
Additional Pricing Details
Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.5
Based on 4 answers
IBM Watson simply works well for my organisation.We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with.The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
Anonymous | TrustRadius Reviewer

Usability

Conversica

Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.8
Based on 59 answers
I gave this rating because it is so easy to use and implement. It doesn't require any kind of training to implement and it just does its job so much better than its competitors. The amount of time utilized for the maintenance and training of a new model with custom data is also negligible as compared to its competitors.
Siddharth Pansuria | TrustRadius Reviewer

Support Rating

Conversica

Conversica 8.9
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.8
Based on 15 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Online Training

Conversica

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 7.3
Based on 1 answer
Excellent course material.
Anonymous | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.0
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 7.3
Based on 1 answer
Overall the implementation was simple.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Conversica

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant has helped our organization predict future outcomes. It fully understands our business language and has allowed us to deliver better, more innovative experiences. Their accurate and updated algorithm has helped us solve the more complex problems our organization has faced and allowed us to optimize time spent in our organization.
Layla Dlamini | TrustRadius Reviewer

Return on Investment

Conversica

  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Kathy Cannon | TrustRadius Reviewer

IBM Watson Assistant

  • Handling of large no. of customers (Our RnD Engineers) cost queries
  • Cost saving as with more maturity in our FinOps practices, overall cloud spend has decreased.
  • No code, hence even our Finance people are able to operate and make small changes as intended.
Manish Kumar | TrustRadius Reviewer

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