Conversica vs Intercom | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 126 reviews and ratings

Score 8.4 out of 10

Based on 212 reviews and ratings

Pros

Conversica does a good job of prospecting.
We love that they have a follow up feature that allows us to hold our staff accountable for reaching out to those who are interested in timely manner.
The dashboard in Conversica helps us to both navigate current conversations and leads easily, as well as view the progress of current and past conversations.

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Associate Vice President of Experience

YMCA of Florida's First CoastHealth, Wellness and Fitness, 1001-5000 employees

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Intercom splits their chat really well. The chats are able to be split between internal notes and actual sent messages.
Tagging works really well in Intercom. You can tag each user and can also tag users in messages/internal notes so they can directly see messages intended for them.
Easy documentation management. You are able to find the help docs you need easily even during a chat message.

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Verified User

Manager in Marketing

Information Technology and Services Company, 11-50 employees

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Cons

There are some parts of email templates that are not customizable. This makes it difficult to change sentence structure.
There are times when the AI assistant is reaching out to leads at the same time as one of our sales reps. Often this is because the salesperson didn't follow the proper process in turning the assistant off but it happens often enough that I wish the process was simplified.

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Senior Manager, Global Sales Development

HootsuiteMarketing and Advertising, 501-1000 employees

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Targeting messages appropriately
We often have several messages compounding on top of each other
I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

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Verified User

Director in Marketing

Marketing and Advertising Company, 51-200 employees

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Likelihood to Renew

Conversica 8.5

Based on 6 answers

Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.

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Director of Marketing & Sales Operations

Salsa Labs, Inc.Internet, 51-200 employees

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Intercom 9.0

Based on 4 answers

It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ

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Ariana Thompson

Support Operations

Hungry HarvestFood & Beverages, 11-50 employees

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Usability

Conversica 9.0

Based on 1 answer

No answer on this topic is available.

Intercom 8.0

Based on 2 answers

It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

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Verified User

Employee in Marketing

Marketing & Advertising Company, 11-50 employees

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Support Rating

Conversica 8.6

Based on 129 answers

We had a lot of pushback in the beginning from our sales staff. No one likes it when their weaker areas are pointed out and made public; nor do they like anyone/anything working "their" leads. However, once they saw that Conversica's AI was able to engage leads that were not responding to them, they quickly bought in and are happy to have it!

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E-Commerce Director

Ewing Automotive GroupAutomotive, 201-500 employees

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Intercom 8.0

Based on 5 answers

We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person

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Customer Success Manager

Schoox, Inc.E-Learning, 11-50 employees

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Implementation Rating

Conversica 8.3

Based on 82 answers

Implementation went very smooth. They did a nice job of handing off from sales to our support team. They also did well with Salesforce technical questions. There was some things we could not do ourselves and relied completely on the support rep. I didn't like that.

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Email Marketing / Database Manager

KountFinancial Services, 51-200 employees

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Intercom 10.0

Based on 2 answers

Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom

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VP Client Services

AppsFlyerInternet, 51-200 employees

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Alternatives Considered

We do not see any competitors to Conversica, that offer the same or similar value proposition. We selected Conversica after experiencing disappointing ROIs over 7+ years at predecessor companies, with 90% of the vendors or solution providers out there, none of whom offer anything remotely close to Conversica's services.

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CEO & Director of Sales

Lendrix PlatformFinancial Services, 1-10 employees

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SnapEngage allows you to:

Customize CSAT/CES/NPS scores and questions from your customers about your agents.
Automatically import chats to your CRM.

SnapEngage is not a perfect tool but also allows easy stipulation-setting for when the chats should appear on different web pages. It also tracks these stats once they are live on the site.

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Verified User

Former Employee in Sales

Computer Software Company, 1001-5000 employees

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Return on Investment

No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.

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Marketing Operations Manager - North America

NewVoiceMediaComputer Software, 201-500 employees

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We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.

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Product Manager

Spotlight ReportingComputer Software, 11-50 employees

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Screenshots

See All (3) Conversica Screenshots

See All (4) Intercom Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Conversica Editions & Modules

Edition

Starter Edition	$1,499¹

per installation

Additional Pricing Details

A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Intercom Editions & Modules

—

Additional Pricing Details

—

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