What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
149 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Heap

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
149 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Convertize

For startups that want to experiment with their landing page, I think Convertize is great. Especially if your team doesn't have time to build a solution yourself. One of the best things, in my opinion, is that it can be used by non-tech people, such as a marketing department and so on.
Anonymous | TrustRadius Reviewer

Heap

I would like to say that this platform is great and incredible. If you are not too sure about where to invest in your Product Analytics then I think you have stopped at the right place because this will cater to all of your requirements in a very good way. In the case of already having good analytic software, I would still recommend you to use this software because this software is a very useful tool for backing up all of your front-end data.
Bella Castilla | TrustRadius Reviewer

Feature Rating Comparison

Testing and Experimentation

Convertize
8.9
Heap
a/b experiment testing
Convertize
10.0
Heap
Split URL testing
Convertize
10.0
Heap
Test significance
Convertize
8.0
Heap
Visual / WYSIWYG editor
Convertize
9.0
Heap
Advanced code editor
Convertize
9.0
Heap
Preview mode
Convertize
8.0
Heap
Test duration calculator
Convertize
8.0
Heap

Audience Segmentation & Targeting

Convertize
8.0
Heap
Standard visitor segmentation
Convertize
8.0
Heap
Website personalization
Convertize
8.0
Heap

Results and Analysis

Convertize
6.3
Heap
Goal tracking
Convertize
7.0
Heap
Test reporting
Convertize
5.0
Heap
Experiments results dashboard
Convertize
7.0
Heap

Pros

Convertize

No answers on this topic

Heap

  • Heap makes it simple to define elements in your application to track engagement with.
  • Heap is great because it's always tracking everything so you don't have to define everything you want to track immediately. The data is always there for you to investigate.
  • Support is great and perhaps the thing that is most valuable. They're always happy to help you in whatever you're trying to achieve with Heap.
Anonymous | TrustRadius Reviewer

Cons

Convertize

No answers on this topic

Heap

  • Heap creates a "misunderstanding" between marketing and our data team. It is easy to create a report that shows a story that is not true due to incorrect filters/data elements.
  • Breakdowns on some data is not available and it makes it hard to get the exact report you need.
  • We have tons of reports, all almost the exact same. It is too hard to find them unless you already know that they exist.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 7.3
Based on 4 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Rebecca Lajoie | TrustRadius Reviewer

Usability

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 8.5
Based on 62 answers
On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 9.1
Based on 1 answer
We've never had issues with availability
Anonymous | TrustRadius Reviewer

Performance

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 8.5
Based on 62 answers
Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
Gabe Romero | TrustRadius Reviewer

Support Rating

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 9.1
Based on 10 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Martha Gallant | TrustRadius Reviewer

Implementation Rating

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 8.2
Based on 2 answers
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Convertize

No answers on this topic

Heap

Heap's implementation is by far the easiest across the different analytics products I've used. The only downside is that the analysis part is a bit more confusing to set up, and sometimes the confidence of the auto track is a bit shaky, although, these issues can usually be reconciled down the line as the raw data is solid.
George Fang | TrustRadius Reviewer

Scalability

Convertize

No score
No answers yet
No answers on this topic

Heap

Heap 8.2
Based on 1 answer
We've never had impactful outages with Heap
Anonymous | TrustRadius Reviewer

Return on Investment

Convertize

No answers on this topic

Heap

  • At Boardable we use data from Heap to calculate a Product Qualified Lead score, and a churn score, to first qualify Free Trial accounts and assign them to Sales reps and then to find customers at risk of churning. Having the ability to find the highest opportunity prospects has made our Sales team a lot more efficient (70% of our trials spend less than 5 minutes in the product and we keep those off the Sales team's desk, focusing them on the 30% that are indicated to convert, which brought our overall conversion rate up 40% month-over-month).
  • Heap is critical for our Growth team to optimize the user journey to find the value in our product as quickly as possible. We formed the Growth team and bought Heap at the same time, and the first couldn't operate without the second. Our first big win using Heap was improving our sign-up flow (a very common blind-spot for product led companies), increasing the number of successful sign-ups by 200%.
  • Saving person-hours: Heap has freed up so many hours of time (20/wk ~= $1000/wk) that we were spending doing analytics manually. Taking things off the Engineering team's plate was key, and Heap more than pays for itself just in the amount of time we get back.
Benjamin Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Convertize

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Convertize Editions & Modules

Edition
Solo$491
Team$1992
Team$3293
Team$4994
Team$8295
  1. 20,000 visitors per month
  2. 100,000 visitors per month
  3. 500,000 visitors per month
  4. 1,000,000 visitors/month
  5. 2,000,000 visitors per month
Additional Pricing Details

Heap

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Heap Editions & Modules

Edition
Free$01
GrowthContact Heap Sales2
ProContact Heap Sales3
PremierContact Heap Sales4
  1. Up to 10,000 sessions per month
  2. Up to 40,000 sessions per month
  3. Custom sessions per month
  4. Custom sessions per month and unlimited projects
Additional Pricing Details
Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

Rating Summary

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