What users are saying about
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90 Ratings

Heap

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90 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Heap

Heap is great for tracking insights about how users interact with the product, and finding quick answers to questions. Oftentimes we'll be discussing an issue and wondering about a specific conversion rate or usage metric, and we can set up the Heap event and dashboard and have the information already. No waiting for a developer to set up the event or waiting or information to come in.
Claire N. Thomas | TrustRadius Reviewer

Pros

Heap

  • Great UI - easy to read and perform analysis.
  • Event Visualizer to allow anyone to easily set up an even to track.
  • Live view that allows a user to see how performing certain actions on the site are reflected in Heap for tracking.
Anonymous | TrustRadius Reviewer

Cons

Heap

  • Difficult (and as far as I can tell, sometimes impossible) to do some more advanced segmentation, or group comparisons within one chart.
  • Can get very lengthy and laborious to create more detailed charts.
  • There aren't as many "default" filters or segments as I'm used to (device type, location, etc), but this could be due to our set up.
  • I really don't like that there isn't a way to add notes or comments or sections or anything into dashboards (or even individual charts). Sharing context is just as important as sharing numbers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Heap

Heap 6.8
Based on 3 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Rebecca Lajoie | TrustRadius Reviewer

Usability

Heap

Heap 7.4
Based on 31 answers
As someone who is not an engineer I find Heap relatively easy to understand and interact with. I do believe that you need some level of technical skills to understand how to set up reports and analyze user sessions. There also needs to be some level of coordination between those defining different events and those consuming it and there might be some misunderstandings there
Anonymous | TrustRadius Reviewer

Performance

Heap

Heap 8.0
Based on 31 answers
Most pages load very quickly, though sometimes it's harder when there's a lot of fields being pulled. One annoying thing that Heap does is group a bunch of lines when there is a large pull. The only way I've seen to find those lines is to export to a CSV file. This is annoying because takes you out of Heap.
Anonymous | TrustRadius Reviewer

Support Rating

Heap

Heap 9.1
Based on 6 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Martha Gallant | TrustRadius Reviewer

Implementation Rating

Heap

Heap 8.2
Based on 1 answer
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Heap

Heap allows you to track and define events yourself without engineers. It is more expensive than some other analytics tools like Amplitude but it has out-of-the-box tracking that Amplitude does not have. The out of the box tracking allows us to have much better insight into what our users do as you cannot always plan for everything and don't want to miss past data. The data also goes to our data warehouse and is clean, allowing the data science team to have access to data for models and the analytics team can use this data for their purposes.
Jono Child | TrustRadius Reviewer

Return on Investment

Heap

  • Heap has allowed us to track flows after the fact, which has helped us become more knowledgeable about our legacy conversion rates on our intake forms, and contrast those with rates after changes are made, giving us a better picture of our interventions.
  • Heap has allowed us to validate analytics results from other tools, introducing redundancy, and ensuring our reports are being calculated correctly.
Frank Ramirez | TrustRadius Reviewer

Pricing Details

Heap

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heap Editions & Modules

Edition
Free$01
Business$12,0001
  1. per year
Additional Pricing Details

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