Heap

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Heap	Score 8.2 out of 10	Mid-Size Companies (51-1,000 employees)	Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.	$0 per month

Pricing

Heap

Editions & Modules

Free: $0
Up to 10k sessions/month
Growth: Starting at $3,600 annually
Up to 300k sessions/year
Pro: Contact Heap Sales
Custom sessions per month and unlimited projects
Premier: Contact Heap Sales
Custom sessions per month

Offerings

Pricing Offerings
Heap
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

More Pricing Information

Community Pulse
	Heap
Considered Both Products	Heap Anmol Dubey Full-stack Developer Chose Heap For me, Heap is much simpler to utilize. I've previously used Google and Adobe Analytics but switched to Heap because it provide better features and is easy to integrate. Without a specialist's assistance, I am able to construct dashboards and am convinced that they are useable … Incentivized Helpful? Verified User Team Lead Chose Heap Both have more or less the same strong and weak points. Incentivized Helpful? Verified User Administrator Chose Heap Heap is better because its easy to use, easy to install. With Heap you just add a snippet of tracking code to your header, instead of having to instrument each event like you do with other tools. Incentivized Helpful? Zeel Pandya SAP ABAP Consultant Chose Heap all of them may have their own strong suits but Heap is backed by best in class ML and AI algorithms. not only that all this powerful and robust backends are well handles also from the frontend. no matter how good your software is, if it is somewhat hard to navigate or to get … Incentivized Helpful? Rubu Gogoi Investment Analyst Chose Heap Heap was one the first platform we explored. As our needs were fulfilled and data was customized very easily Incentivized Helpful? Verified User Consultant Chose Heap Heap is better then Pendo and Amplitude. Compared to Amplitude, Heap is cheaper and easier to analyze and use. Configurations might be cumbersome but in the long run, users find it very seamless and easy. Compared to Pendo, Heap offers much superior analytics, event … Incentivized Helpful? Verified User Team Lead Chose Heap The ability to view events in real time as they occur, restrict them to just show mine, and then create dashboards using those events is the finest feature for me. It eliminates the requirement for constant 100% accuracy in documentation maintenance and guessing. I can monitor … Incentivized Helpful? Verified User Manager Chose Heap It seemed Heap was better for our company as it seems it lets us zoom in more on the information we want. Incentivized Helpful? Verified User Contributor Chose Heap / Incentivized Helpful? SV Sandeep Virmani Solution Architect Chose Heap Heap had an edge over Google Analytics in many ways. Few points to consider Heap over GA. 1. Low code implementation and less involvement of engineering team. 2. Great reporting dashboard with additional feature of of showing user journey, that helps understand user behaviour Incentivized Helpful? Sachidananda Choudhury System Architect Chose Heap Other applications help to achive the requirements using the current data, but Heap has two driven model one is dependent on past data which is also known as predictive framework and also one dependent upon fly which is adaptive framework. And integration is other tools is … Incentivized Helpful? SG Surendra Gangwar Software Engineer Chose Heap NA Incentivized Helpful? Verified User Team Lead Chose Heap Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there … Incentivized Helpful? Verified User Advisor Chose Heap Great reviews and market credibility, with minimal similar products at the same price point. Incentivized Helpful? Verified User Analyst Chose Heap Heap was the clear winner in our comparison as it had a clear interface which allows for easy graph and table making. The best part of Heap is that it saves each and every action performed on all of our webpages. Even if a certain event is not defined, it can still be created … Incentivized Helpful? James Chia CEO (Chief Executive Officer) Chose Heap Heap is easier for a non-dev person to deploy. Incentivized Helpful? Verified User Team Lead Chose Heap Heap was much easier to understand and didn't require a huge learning curve to get started. Also at the time, Heap was the only one that had the ability to create events by inspecting and clicking on elements of your user interface on your website visually, which was a huge … Incentivized Helpful? Verified User Program Manager Chose Heap Auto-capture, familiar and easy UX Incentivized Helpful? Verified User Manager Chose Heap We didn't choose Heap over the others listed above. But we use Heap in conjunction with several other platforms in order to better understand our user base. Heap has been a great addition to our repertoire of usable tools and we love how it has integrated with other … Incentivized Helpful? Verified User Employee Chose Heap Heap is better than Lookr. Incentivized Helpful? Verified User Technician Chose Heap I have heard about Google Analytics but I have not used it. Incentivized Helpful? Verified User Analyst Chose Heap Heap blows away the competition in this space in my opinion. Amplitude was the closest competitor but did not have the ease of instrumentation that Heap offers out of the box. Google Analytics has gotten worse year after year and was borderline worthless for our business, as … Incentivized Helpful? Verified User Manager Chose Heap Heap is far easier to use compared to these. Incentivized Helpful? Verified User Manager Chose Heap Heap is a little more user-friendly and much more robust than Google Analytics, but it is less user-friendly than Amplitude. Incentivized Helpful?
Top Pros	Pro Easy to use Pro User friendly Pro Funnel analysis
Top Cons	Minus Learning curve Minus New users Minus Bounce rate

Best Alternatives
	Heap
Small Businesses	Fullstory Score 8.4 out of 10
Medium-sized Companies	Whatfix Score 9.3 out of 10
Enterprises	Whatfix Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Heap
Likelihood to Recommend	8.2 (233 ratings)
Likelihood to Renew	8.8 (9 ratings)
Usability	8.9 (64 ratings)
Availability	9.1 (2 ratings)
Performance	8.4 (61 ratings)
Support Rating	9.0 (8 ratings)
Implementation Rating	9.0 (3 ratings)
Configurability	9.1 (1 ratings)
Ease of integration	9.1 (1 ratings)
Product Scalability	7.3 (2 ratings)
Vendor post-sale	8.2 (1 ratings)
Vendor pre-sale	8.2 (1 ratings)

User Testimonials
	Heap
Likelihood to Recommend	Heap Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app Incentivized Verified User Anonymous Read full review
Pros	Heap Realtime interactions which are captured automatically is a unique feature which no other product offers. Low code implementation is a big plus for marketing teams, as there is less dependency on engineering Detailed customer behaviours can be studied with captured replay sessions Due to all the above points - it helped to improve customer experience Incentivized SV Sandeep Virmani Solution Architect Read full review
Cons	Heap I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day. Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Heap It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis. Incentivized Verified User Anonymous Read full review
Usability	Heap On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost. Incentivized Verified User Anonymous Read full review
Reliability and Availability	Heap I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience Incentivized Rebecca Lajoie Channel Specialist, SEO & CRO Read full review
Performance	Heap Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant. Incentivized GR Gabe Romero Systems Architect Read full review
Support Rating	Heap Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly. Incentivized Verified User Anonymous Read full review
Implementation Rating	Heap The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Heap Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort. Incentivized Verified User Anonymous Read full review
Scalability	Heap The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online. Incentivized Rebecca Lajoie Channel Specialist, SEO & CRO Read full review
Return on Investment	Heap It has helped us make decisions on what products to scope for our MVP based on the usage data. It's allowed us to measure success with our beta product. It's helped us view our conversion rates in an easy and usable manner. Incentivized Alexandria Bruschi Senior Product Designer Read full review
ScreenShots	Heap Screenshots