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Use Heap to turbo-charge your business analytics
December 02, 2022

Use Heap to turbo-charge your business analytics

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Heap

I used Heap to better understand user behavior and our applications' system behavior. This helps us troubleshoot customer pain points in our system, and formulate a comprehensive solution to rectify the problem. Insights from Heap are also helpful with helping us prioritize what is urgent/important to our users.
  • Flexible and customizable
  • Great data visualizations
  • Easy to learn
  • Fast
  • Constantly changing/improving, need to tweak to incorporate new features
  • No Flutter SDK/ lacking mobile support
  • Limitations to graph analysis (not in depth enough)
Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Heap is a great resource if you want a fast, customizable way of visualizing and analyzing data. You can push data and generate high level reporting easily, and use them to make informed business decisions/troubleshoot client issues.

However, Heap is not recommended for tasks that require very niche/specific analysis, or complex integrations with other software. Also, Heap is ever evolving, so as new features emerge, they may come with bugs/inaccuracies that takes time to resolve.