A conversion rate optimization must!

I love it for analyzing conversion rates across key pages and understanding where to focus my efforts on first

Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues

At first, I found the platform difficult to utilize but with time I was able to navigate effectively.

The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.

I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience

Heap's performance can be described as very efficient. Most pages load quickly when creating reports and dashboards, however, in the event visualizer, I often find the experience to be a bit laggy and slower in nature in regards to page speed and overall experience vs other areas of the platform, especially on mobile.