From a product designer's perspective.
October 27, 2022
From a product designer's perspective.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Heap
We use Heap to track the usage of our product and to look for opportunities for growth or change. I personally track data related specifically to my part of the product. I track time between events as well as counts for certain actions we want to see or don't want to see from our users. I also track conversion from one screen to another in hopes of seeing an increase. I work with a product analyst to make sure the events are being tracked, and then I personally create the dashboard tracking the key metrics.
- I love the customization that Heap allows in creating dashboards.
- I enjoy the collaborative data points that all can reference in their dashboards.
- I love the clean UI of Heap, making data beautiful!
- I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
- Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
Heap is much easier for me to use. With Adobe Analytics, I needed to work exclusively with a product analyst whose whole job is working in Adobe Analytics. I can create dashboards without help from a specialist and feel confident that they are functional, actionable, and usable to make product decisions.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes