5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 5 reviews and ratings
135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 135 reviews and ratings
Feature Set Ratings
Incident and problem management
Coosto
Feature Set Not Supported
N/A
8.8
LiveAgent
88%
LiveAgent ranks higher in 6/6 features
LiveAgent ranks higher in 6/6 features
Organize and prioritize service tickets
N/A
0 Ratings
8.9
89%
53 Ratings
Expert directory
N/A
0 Ratings
8.4
84%
45 Ratings
Subscription-based notifications
N/A
0 Ratings
8.6
86%
41 Ratings
ITSM collaboration and documentation
N/A
0 Ratings
7.9
79%
37 Ratings
Ticket creation and submission
N/A
0 Ratings
9.4
94%
55 Ratings
Ticket response
N/A
0 Ratings
9.4
94%
56 Ratings
Self Help Community
Coosto
Feature Set Not Supported
N/A
8.9
LiveAgent
89%
LiveAgent ranks higher in 2/2 features
LiveAgent ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings
8.7
87%
47 Ratings
Internal knowledge base
N/A
0 Ratings
9.1
91%
45 Ratings
Multi-Channel Help
Coosto
Feature Set Not Supported
N/A
8.5
LiveAgent
85%
LiveAgent ranks higher in 5/5 features
LiveAgent ranks higher in 5/5 features
Customer portal
N/A
0 Ratings
8.8
88%
50 Ratings
IVR
N/A
0 Ratings
8.2
82%
26 Ratings
Social integration
N/A
0 Ratings
8.3
83%
49 Ratings
Email support
N/A
0 Ratings
9.5
95%
51 Ratings
Help Desk CRM integration
N/A
0 Ratings
7.9
79%
43 Ratings
Attribute Ratings
- Coosto is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
Coosto
100%
3 Ratings
9.4
LiveAgent
94%
114 Ratings
Likelihood to Renew
Coosto
N/A
0 Ratings
9.3
LiveAgent
93%
4 Ratings
Usability
Coosto
N/A
0 Ratings
8.0
LiveAgent
80%
4 Ratings
Support Rating
Coosto
N/A
0 Ratings
9.3
LiveAgent
93%
28 Ratings
Implementation Rating
Coosto
N/A
0 Ratings
9.1
LiveAgent
91%
6 Ratings
Likelihood to Recommend
Coosto
Coosto is an excellent all platform social media management tool, in which you can do (almost) everything.
Senior Social Media Manager
WebmasteryOnline Media, 11-50 employees
LiveAgent
LiveAgent is great for companies that want to help customers with their issues. It is also great for getting sales for our company. During our chats, if a customer is interested, we like to ask for the sale. It is too easy for the customers to say no. So it is nice that with LiveAgent, they have an automatic process where the customer can enter their item and address information and it is easy for our agents to get the sale.

Verified User
Manager in Corporate
Retail Company, 501-1000 employeesPros
Coosto
- Quick, easy to use SQL based search functionality.
- Simple interface with useful predesigned measures.

Verified User
Professional in Corporate
Government Administration Company, 10,001+ employeesLiveAgent
- Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response.
- We find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments.
Internal Operations Manager; Customer Service Manager
Bus2alpsRecreational Facilities & Services, 11-50 employees
Cons
Coosto
- The dashboard is only useable in full screen, not in compartments
- Rather expensive
Marketeer
Wensink AutomotiveAutomotive, 501-1000 employees
LiveAgent
- LA doesn't provide you SMS integration.
- You cannot divert your phone call from your local carrier to LA agent directly. You need to get a third party number which is way much costly. Also, if you get a third party number to divert your calls from a local carrier to LA, then the callers have to wait more than the usual time in order to get them connected with the Customer Support Team.
- WhatsApp Integration also unavailable.
MIS Specialist
ePlanet Communications IncOutsourcing/Offshoring, 501-1000 employees
Pricing Details
Coosto
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Coosto Editions & Modules
—
Additional Pricing Details
Custom Pricing. We look at main application, number of users, etc. API integration, inclusion of offline media, inclusion of geographical data and optional consulting require a small additional fee.LiveAgent
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
LiveAgent Editions & Modules
On-premise Edition
Downloadable licence | $11,9501 |
---|
- 20 agents
SaaS Edition
Ticket | $151 |
---|---|
Ticket+Chat | $291 |
All-inclusive | $491 |
- per month
Additional Pricing Details
—Likelihood to Renew
Coosto
No score
No answers yet
No answers on this topic
LiveAgent
LiveAgent 9.3
Based on 4 answers
I am giving this rating as Live Agent is a very good software that is essential to any small or big business that provides customer support services. It gives you the possibility to manage any of your clients issues, answer questions and keep a good relationship with them by providing quick solutions.
Internet, 51-200 employees
Usability
Coosto
No score
No answers yet
No answers on this topic
LiveAgent
LiveAgent 8.0
Based on 4 answers
The initial setup, onboarding and training is easy. The system provides 2 graphic version of interfaces in black or white default colors. I would appreciate, if there were more. Some of the setup forms are not correctly resized. Overall, I'm always able to find what I am looking for in LiveAgent.
Online marketing
TribuglandRetail, 1-10 employees
Support Rating
Coosto
No score
No answers yet
No answers on this topic
LiveAgent
LiveAgent 9.3
Based on 28 answers
The one time that I contacted the customer support at LiveAgent, they were very quick to help me out and the customer support representative walked me through every thing that I needed to know to set up what I needed. Over all, the support staff at LiveAgent were perfect.

Verified User
Manager in Customer Service
Information Technology & Services Company, 1-10 employeesImplementation Rating
Coosto
No score
No answers yet
No answers on this topic
LiveAgent
LiveAgent 9.1
Based on 6 answers
Implementation was quick and when not counting a bug on our website, it took a couple hours. It was mostly done on our end or with the assistance of LiveAgent's live chat support team. We recommend to check out LiveAgent's tutorial videos on their youtube channel or browsing their knowledge base - we've almost always found answers to our queries there.
Online marketing
TribuglandRetail, 1-10 employees
Alternatives Considered
Coosto
Coosto is more powerful than the version of Hootsuite we used.
Senior Social Media Manager
WebmasteryOnline Media, 11-50 employees
LiveAgent
Before making the decision, we evaluated many tools, but none of them met all of our needs or the costs we could bear for them, until we found LiveAgent. The implementation process was super simple and supported by the LiveAgent support team, who are excellent!
Co - Founder & CCO
MeVueloLeisure, Travel & Tourism, 11-50 employees
Return on Investment
Coosto
- Positive impact on communications strategies.
- Negative impact as product is often used for collecting metrics. Most of Coosto's metrics shouldn't be used for strategic or design decisions.

Verified User
Professional in Corporate
Government Administration Company, 10,001+ employeesLiveAgent
- Less expensive than having multiple individual email accounts.
- LiveAgent has helped decrease our errors since it's more straightforward than sharing a traditional inbox with multiple team members.
- Sometimes the emails sent from LiveAgent end up in our customer's spam/junk folder because the auto-generated alpha-numeric ticket looks suspicious.
Director of Operations
Exito TravelLeisure, Travel & Tourism, 11-50 employees