What users are saying about
38 Ratings
38 Ratings
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Score 8.4 out of 100
28 Ratings
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Score 9 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Charles Combs | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Drip Ecommerce CRM
Customer data management / contact management
Copper
8.3
Drip Ecommerce CRM
Workflow management
Copper
7.2
Drip Ecommerce CRM
Territory management
Copper
8.0
Drip Ecommerce CRM
Opportunity management
Copper
8.6
Drip Ecommerce CRM
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Drip Ecommerce CRM
Contract management
Copper
7.9
Drip Ecommerce CRM
Quote & order management
Copper
6.3
Drip Ecommerce CRM
Interaction tracking
Copper
7.9
Drip Ecommerce CRM
Channel / partner relationship management
Copper
7.9
Drip Ecommerce CRM

Customer Service & Support

Copper
8.1
Drip Ecommerce CRM
Case management
Copper
7.9
Drip Ecommerce CRM
Call center management
Copper
8.0
Drip Ecommerce CRM
Help desk management
Copper
8.3
Drip Ecommerce CRM

Marketing Automation

Copper
8.3
Drip Ecommerce CRM
Lead management
Copper
8.3
Drip Ecommerce CRM
Email marketing
Copper
8.4
Drip Ecommerce CRM

CRM Project Management

Copper
7.9
Drip Ecommerce CRM
Task management
Copper
8.1
Drip Ecommerce CRM
Billing and invoicing management
Copper
8.0
Drip Ecommerce CRM
Reporting
Copper
7.5
Drip Ecommerce CRM

CRM Reporting & Analytics

Copper
7.1
Drip Ecommerce CRM
Forecasting
Copper
7.1
Drip Ecommerce CRM
Pipeline visualization
Copper
8.4
Drip Ecommerce CRM
Customizable reports
Copper
5.8
Drip Ecommerce CRM

Customization

Copper
7.4
Drip Ecommerce CRM
Custom fields
Copper
8.3
Drip Ecommerce CRM
Custom objects
Copper
8.1
Drip Ecommerce CRM
Scripting environment
Copper
8.0
Drip Ecommerce CRM
API for custom integration
Copper
5.3
Drip Ecommerce CRM

Security

Copper
8.3
Drip Ecommerce CRM
Single sign-on capability
Copper
8.4
Drip Ecommerce CRM
Role-based user permissions
Copper
8.2
Drip Ecommerce CRM

Social CRM

Copper
7.7
Drip Ecommerce CRM
Social data
Copper
6.5
Drip Ecommerce CRM
Social engagement
Copper
9.0
Drip Ecommerce CRM

Integrations with 3rd-party Software

Copper
7.7
Drip Ecommerce CRM
Marketing automation
Copper
7.7
Drip Ecommerce CRM

Platform

Copper
8.1
Drip Ecommerce CRM
Mobile access
Copper
8.1
Drip Ecommerce CRM

Email & Online Marketing

Copper
Drip Ecommerce CRM
8.7
WYSIWYG email editor
Copper
Drip Ecommerce CRM
9.5
Dynamic content
Copper
Drip Ecommerce CRM
7.4
Ability to test dynamic content
Copper
Drip Ecommerce CRM
5.7
A/B testing
Copper
Drip Ecommerce CRM
9.0
Mobile optimization
Copper
Drip Ecommerce CRM
7.7
Email deliverability reporting
Copper
Drip Ecommerce CRM
10.0
List management
Copper
Drip Ecommerce CRM
10.0
Triggered drip sequences
Copper
Drip Ecommerce CRM
10.0

Reporting & Analytics

Copper
Drip Ecommerce CRM
7.3
Dashboards
Copper
Drip Ecommerce CRM
8.1
Standard reports
Copper
Drip Ecommerce CRM
8.1
Custom reports
Copper
Drip Ecommerce CRM
5.6

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Steve Palfreyman | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Conrad Magalis | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Jordan Comstock | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Copper
8.3
Drip Ecommerce CRM
9.5

Usability

Copper
7.9
Drip Ecommerce CRM

Support Rating

Copper
7.0
Drip Ecommerce CRM

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