What users are saying about
38 Ratings
4 Ratings
38 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Hiver
Customer data management / contact management
Copper
8.3
Hiver
Workflow management
Copper
7.2
Hiver
Territory management
Copper
8.0
Hiver
Opportunity management
Copper
8.5
Hiver
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Hiver
Contract management
Copper
7.9
Hiver
Quote & order management
Copper
6.3
Hiver
Interaction tracking
Copper
7.9
Hiver
Channel / partner relationship management
Copper
7.9
Hiver

Customer Service & Support

Copper
8.1
Hiver
Case management
Copper
7.9
Hiver
Call center management
Copper
8.0
Hiver
Help desk management
Copper
8.3
Hiver

Marketing Automation

Copper
8.3
Hiver
Lead management
Copper
8.2
Hiver
Email marketing
Copper
8.4
Hiver

CRM Project Management

Copper
7.9
Hiver
Task management
Copper
8.1
Hiver
Billing and invoicing management
Copper
8.0
Hiver
Reporting
Copper
7.5
Hiver

CRM Reporting & Analytics

Copper
7.1
Hiver
Forecasting
Copper
7.1
Hiver
Pipeline visualization
Copper
8.4
Hiver
Customizable reports
Copper
5.8
Hiver

Customization

Copper
7.4
Hiver
Custom fields
Copper
8.3
Hiver
Custom objects
Copper
8.1
Hiver
Scripting environment
Copper
8.0
Hiver
API for custom integration
Copper
5.3
Hiver

Security

Copper
8.3
Hiver
Single sign-on capability
Copper
8.4
Hiver
Role-based user permissions
Copper
8.2
Hiver

Social CRM

Copper
7.7
Hiver
Social data
Copper
6.5
Hiver
Social engagement
Copper
9.0
Hiver

Integrations with 3rd-party Software

Copper
7.7
Hiver
Marketing automation
Copper
7.7
Hiver

Platform

Copper
8.1
Hiver
Mobile access
Copper
8.1
Hiver

Incident and problem management

Copper
Hiver
8.8
Organize and prioritize service tickets
Copper
Hiver
7.7
Ticket creation and submission
Copper
Hiver
9.3
Ticket response
Copper
Hiver
9.3

Multi-Channel Help

Copper
Hiver
9.3
Email support
Copper
Hiver
9.3

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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