What users are saying about
38 Ratings
38 Ratings
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Score 8.4 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
LexisNexis InterAction
5.1
Customer data management / contact management
Copper
8.3
LexisNexis InterAction
8.0
Workflow management
Copper
7.2
LexisNexis InterAction
3.0
Territory management
Copper
8.0
LexisNexis InterAction
3.0
Opportunity management
Copper
8.5
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
LexisNexis InterAction
8.0
Contract management
Copper
7.9
LexisNexis InterAction
Quote & order management
Copper
6.3
LexisNexis InterAction
Interaction tracking
Copper
7.9
LexisNexis InterAction
3.0
Channel / partner relationship management
Copper
7.9
LexisNexis InterAction
6.0

Customer Service & Support

Copper
8.1
LexisNexis InterAction
8.7
Case management
Copper
7.9
LexisNexis InterAction
8.0
Call center management
Copper
8.0
LexisNexis InterAction
9.0
Help desk management
Copper
8.3
LexisNexis InterAction
9.0

Marketing Automation

Copper
8.3
LexisNexis InterAction
8.0
Lead management
Copper
8.2
LexisNexis InterAction
7.0
Email marketing
Copper
8.4
LexisNexis InterAction
9.0

CRM Project Management

Copper
7.9
LexisNexis InterAction
4.7
Task management
Copper
8.1
LexisNexis InterAction
5.0
Billing and invoicing management
Copper
8.0
LexisNexis InterAction
4.0
Reporting
Copper
7.5
LexisNexis InterAction
5.0

CRM Reporting & Analytics

Copper
7.1
LexisNexis InterAction
4.3
Forecasting
Copper
7.1
LexisNexis InterAction
4.0
Pipeline visualization
Copper
8.4
LexisNexis InterAction
4.0
Customizable reports
Copper
5.8
LexisNexis InterAction
5.0

Customization

Copper
7.4
LexisNexis InterAction
4.3
Custom fields
Copper
8.3
LexisNexis InterAction
4.0
Custom objects
Copper
8.1
LexisNexis InterAction
4.0
Scripting environment
Copper
8.0
LexisNexis InterAction
4.0
API for custom integration
Copper
5.3
LexisNexis InterAction
5.0

Security

Copper
8.3
LexisNexis InterAction
8.0
Single sign-on capability
Copper
8.4
LexisNexis InterAction
8.0
Role-based user permissions
Copper
8.2
LexisNexis InterAction
8.0

Social CRM

Copper
7.7
LexisNexis InterAction
4.5
Social data
Copper
6.5
LexisNexis InterAction
4.0
Social engagement
Copper
9.0
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

Copper
7.7
LexisNexis InterAction
5.0
Marketing automation
Copper
7.7
LexisNexis InterAction
5.0
Compensation management
Copper
LexisNexis InterAction
5.0

Platform

Copper
8.1
LexisNexis InterAction
5.0
Mobile access
Copper
8.1
LexisNexis InterAction
5.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Copper
8.3
LexisNexis InterAction
6.0

Usability

Copper
7.9
LexisNexis InterAction

Support Rating

Copper
7.0
LexisNexis InterAction

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