What users are saying about
57 Ratings
57 Ratings
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Score 6.1 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • Copper ranks higher in 4 feature sets: CRM Reporting & Analytics, Customization, Security, Platform
  • LexisNexis InterAction ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

4.6

Copper

46%
5.1

LexisNexis InterAction

51%
Copper ranks higher in 7/9 features

Customer data management / contact management

6.0
60%
18 Ratings
8.0
80%
1 Rating

Workflow management

3.3
33%
17 Ratings
3.0
30%
1 Rating

Territory management

5.0
50%
4 Ratings
3.0
30%
1 Rating

Opportunity management

5.6
56%
17 Ratings
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.0
80%
1 Rating

Contract management

5.9
59%
9 Ratings
N/A
0 Ratings

Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings

Interaction tracking

4.4
44%
17 Ratings
3.0
30%
1 Rating

Channel / partner relationship management

1.1
11%
7 Ratings
6.0
60%
1 Rating

Customer Service & Support

3.5

Copper

35%
8.7

LexisNexis InterAction

87%
LexisNexis InterAction ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
8.0
80%
1 Rating

Call center management

3.3
33%
5 Ratings
9.0
90%
1 Rating

Help desk management

4.4
44%
7 Ratings
9.0
90%
1 Rating

Marketing Automation

2.9

Copper

29%
8.0

LexisNexis InterAction

80%
LexisNexis InterAction ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
7.0
70%
1 Rating

Email marketing

1.4
14%
9 Ratings
9.0
90%
1 Rating

CRM Project Management

3.8

Copper

38%
4.7

LexisNexis InterAction

47%
LexisNexis InterAction ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
5.0
50%
1 Rating

Billing and invoicing management

1.7
17%
5 Ratings
4.0
40%
1 Rating

Reporting

5.0
50%
16 Ratings
5.0
50%
1 Rating

CRM Reporting & Analytics

6.3

Copper

63%
4.3

LexisNexis InterAction

43%
Copper ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
4.0
40%
1 Rating

Pipeline visualization

6.9
69%
17 Ratings
4.0
40%
1 Rating

Customizable reports

6.4
64%
15 Ratings
5.0
50%
1 Rating

Customization

5.1

Copper

51%
4.3

LexisNexis InterAction

43%
Copper ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
4.0
40%
1 Rating

Custom objects

4.9
49%
12 Ratings
4.0
40%
1 Rating

Scripting environment

4.1
41%
3 Ratings
4.0
40%
1 Rating

API for custom integration

3.5
35%
8 Ratings
5.0
50%
1 Rating

Security

8.4

Copper

84%
8.0

LexisNexis InterAction

80%
Copper ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
8.0
80%
1 Rating

Role-based user permissions

8.0
80%
12 Ratings
8.0
80%
1 Rating

Social CRM

2.1

Copper

21%
4.5

LexisNexis InterAction

45%
LexisNexis InterAction ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
4.0
40%
1 Rating

Social engagement

2.0
20%
7 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%
5.0

LexisNexis InterAction

50%
LexisNexis InterAction ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
5.0
50%
1 Rating

Compensation management

1.0
10%
1 Rating
5.0
50%
1 Rating

Platform

7.2

Copper

72%
5.0

LexisNexis InterAction

50%
Copper ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • LexisNexis InterAction is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
6.0

LexisNexis InterAction

60%
1 Rating

Usability

4.7

Copper

47%
10 Ratings

LexisNexis InterAction

N/A
0 Ratings

Support Rating

2.9

Copper

29%
12 Ratings

LexisNexis InterAction

N/A
0 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

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