What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 57 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 12 reviews and ratings
Feature Set Ratings
- Copper ranks higher in 4 feature sets: CRM Reporting & Analytics, Customization, Security, Platform
- LexisNexis InterAction ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Social CRM, Integrations with 3rd-party Software
Sales Force Automation

4.6
Copper
46%
5.1
LexisNexis InterAction
51%
Copper ranks higher in 7/9 features
Copper ranks higher in 7/9 features
Customer data management / contact management

6.0
60%
18 Ratings
8.0
80%
1 Rating
Workflow management

3.3
33%
17 Ratings
3.0
30%
1 Rating
Territory management

5.0
50%
4 Ratings
3.0
30%
1 Rating
Opportunity management

5.6
56%
17 Ratings
5.0
50%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.0
80%
1 Rating
Contract management

5.9
59%
9 Ratings
N/A
0 Ratings
Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings
Interaction tracking

4.4
44%
17 Ratings
3.0
30%
1 Rating
Channel / partner relationship management

1.1
11%
7 Ratings
6.0
60%
1 Rating
Customer Service & Support

3.5
Copper
35%
8.7
LexisNexis InterAction
87%
LexisNexis InterAction ranks higher in 3/3 features
LexisNexis InterAction ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings
8.0
80%
1 Rating
Call center management

3.3
33%
5 Ratings
9.0
90%
1 Rating
Help desk management

4.4
44%
7 Ratings
9.0
90%
1 Rating
Marketing Automation

2.9
Copper
29%
8.0
LexisNexis InterAction
80%
LexisNexis InterAction ranks higher in 2/2 features
LexisNexis InterAction ranks higher in 2/2 features
Lead management

4.3
43%
15 Ratings
7.0
70%
1 Rating
Email marketing

1.4
14%
9 Ratings
9.0
90%
1 Rating
CRM Project Management

3.8
Copper
38%
4.7
LexisNexis InterAction
47%
LexisNexis InterAction ranks higher in 3/3 features
LexisNexis InterAction ranks higher in 3/3 features
Task management

4.7
47%
18 Ratings
5.0
50%
1 Rating
Billing and invoicing management

1.7
17%
5 Ratings
4.0
40%
1 Rating
Reporting

5.0
50%
16 Ratings
5.0
50%
1 Rating
CRM Reporting & Analytics

6.3
Copper
63%
4.3
LexisNexis InterAction
43%
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings
4.0
40%
1 Rating
Pipeline visualization

6.9
69%
17 Ratings
4.0
40%
1 Rating
Customizable reports

6.4
64%
15 Ratings
5.0
50%
1 Rating
Customization

5.1
Copper
51%
4.3
LexisNexis InterAction
43%
Copper ranks higher in 3/4 features
Copper ranks higher in 3/4 features
Custom fields

8.0
80%
18 Ratings
4.0
40%
1 Rating
Custom objects

4.9
49%
12 Ratings
4.0
40%
1 Rating
Scripting environment

4.1
41%
3 Ratings
4.0
40%
1 Rating
API for custom integration

3.5
35%
8 Ratings
5.0
50%
1 Rating
Security

8.4
Copper
84%
8.0
LexisNexis InterAction
80%
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings
8.0
80%
1 Rating
Role-based user permissions

8.0
80%
12 Ratings
8.0
80%
1 Rating
Social CRM

2.1
Copper
21%
4.5
LexisNexis InterAction
45%
LexisNexis InterAction ranks higher in 2/2 features
LexisNexis InterAction ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings
4.0
40%
1 Rating
Social engagement

2.0
20%
7 Ratings
5.0
50%
1 Rating
Integrations with 3rd-party Software

2.0
Copper
20%
5.0
LexisNexis InterAction
50%
LexisNexis InterAction ranks higher in 2/2 features
LexisNexis InterAction ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings
5.0
50%
1 Rating
Compensation management

1.0
10%
1 Rating
5.0
50%
1 Rating
Platform

7.2
Copper
72%
5.0
LexisNexis InterAction
50%
Copper ranks higher in 1/1 features
Copper ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings
5.0
50%
1 Rating
Attribute Ratings
- LexisNexis InterAction is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

3.0
Copper
30%
19 Ratings
6.0
LexisNexis InterAction
60%
1 Rating
Usability

4.7
Copper
47%
10 Ratings
LexisNexis InterAction
N/A
0 Ratings
Support Rating

2.9
Copper
29%
12 Ratings
LexisNexis InterAction
N/A
0 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
LexisNexis InterAction
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesLexisNexis InterAction
- Collects contact information from incoming employees
- Synchronizes with Outlook contacts
- Separate interface for marketing and casual users

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesCons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
LexisNexis InterAction
- The Windows app for marketing could be more wizard driven and simpler
- Technical support documentation is lacking in up to date information

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employeesPricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—LexisNexis InterAction
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—LexisNexis InterAction Editions & Modules
—
Additional Pricing Details
—Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
LexisNexis InterAction
No score
No answers yet
No answers on this topic
Support Rating
Copper
Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
LexisNexis InterAction
No score
No answers yet
No answers on this topic
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
LexisNexis InterAction
No answers on this topic
Return on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
LexisNexis InterAction
- I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employees